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CUSTOM POOLS INC

Pool and Spa Service, Pool Sales Construction and Installation

About us

Jerry & Maxine West opened Custom Pools, Inc. in 1976 as a family-owned and operated business in Converse, Texas. "We started out with a small 400 square foot rental space and a very limited capital investment. Thanks to a lot of hard work, we currently own our 6,500 square foot building, complete with indoor display pool and retail sales area." Since we started out, we have emphasized quality construction techniques & materials, the most advanced and efficient equipment lines, and provided the highest level of customer service to meet the quality standards that have helped us become the pool professionals we are today." "As our industry continues to evolve, 'smart shopping' is probably the biggest change taking place. Customers want the best value for their money now. They're comparison shopping, but will spend a little more for a product that will last longer and cost less to maintain. They don't just want the lowest price, they're looking for quality in both product and service that will save them both time and money." "When we talk to some of our 'loyalist customers', it's very satisfying to hear them talk of pools and equipment that are 10 -15 - 20 years old and still running strong. We know they're satisfied with the product(s), They will probably replace any equipment with the same brand, should it need replacing. Our customers work up to a brand loyalty when it comes to any of the top-quality equipment we install. This customer trust and brand loyalty drives our repeat business."

Business highlights

49 years of trusted experience

Services we offer

NEW INSTALLS AND REPAIR SERVICES, POOL CLEANING AND POOL SUPPLIES. Leak Detection Renovations Repairs Chemicals Equipment Supplies Pool Cleaners Warranty Station Spa & Hot Tubs

Amenities

Free Estimates
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Reviews

4.57 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
57%
4
14%
3
29%
2
0%
1
0%


Rating CategoryRating out of 5
quality
5.0
value
4.6
professionalism
4.2
responsiveness
4.0
punctuality
4.2
Showing 1-7 of 7 reviews

Thomas F G.
06/2016
3.0
pool cleaners
  + -1 more
unknown
Description of Work: I did not use this company. I used Clark Pool & Spa for my services.
Rating CategoryRating out of 5

George B.
04/2014
3.0
pool cleaners
  + -1 more
The swimming pool was losing over 1,000 gallons of water per day. The location of the pool is rural, and there are not many providers in the area. I was referred to the Custom Pool by another pool service company, who serviced the pool weekly but didn't find and repair leaks. I called Custom Pool, and was told that they were struggling to keep up with their business due to seasonal demand. I was put on a waiting list, and told it would be a couple of weeks before they could get to me. Three weeks later, I called again, got the same story, and was assured my name was at the top of the list. Two weeks later, I called again, no longer polite. I got the same story, but this time within a couple of days I was contacted by a man who said he was on a job in the area and would come by to have a look. He eventually arrived, late, complaining that the office had given him a wrong address. He said it happened frequently. He told me the procedure he would follow, and went to examine the pool. After a couple of hours he had to return to the other job he was finishing up, but said he would be back the next day. Over the course of about two or three weeks, this man returned sporadically, with another guy, and they spent hours each visit finding and putting epoxy putty into fine cracks in the pool. Eventually, they managed to stop the water loss. They were knowledgeable, excellent workers. I eventually received an invoice from Custom Pool. I called to make arrangements for paying the bill. During the conversation I complemented the two workers. The woman on the phone acted surprised, perhaps disbelieveing, laughed, and said she would let them know. The work is performed without guarantee, which means that if the pool begins leaking again, even within a few days of the repair, even if the leak is in an area already repaired, you will go through the same process and pay again. I think the quality of work done by the employees is excellent. The office is disorganized and non-professional. I will use the company again, if leaks develop, because I know their employees are good, and can do the job, and because Custom Pool is the only service provider in that area that finds and repairs leaks in swimming pools.
Description of Work: Plugged cracks in swimming pool.

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
2.0
responsiveness
2.0
punctuality
2.0

Yes, I recommend this pro
$3,500

Cathie F.
06/2013
5.0
pool cleaners
  + -1 more
It was fine. He was on time and he did good work. I would recommend him.
Description of Work: We used Custom Pools Inc to check the pool, the water and the filter.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$80

George M.
03/2011
5.0
pool cleaners
  + -1 more
outstanding job and service.
Description of Work: Chris is cleaning the pool every Thursday, he is always on time and leaves a note on what was done each time.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$175

Susan L.
06/2010
4.0
pool cleaners
  + -1 more
They said that they could not repair the pool that I had. They had given us a quick look and it did not seem like they could do much for us. The estimate experience went decent.
Description of Work: They had given us an estimate on pool repair.

Rating CategoryRating out of 5
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro

Steven B.
02/2010
5.0
pool cleaners
  + -1 more
Overall Great work. The estimate was spot on. They worked with me and my budget,,,as in what I was willing to spend. I wanted a "cheap" heater and they were able to come up with a used heater and a New filter, new timer Oh and a used pool cleaner. The work was spot on. Had a 90 day warranty. on the used equipment. I needed it one of the components had a short. They were right over and fixed the problem. Any Time I have water issues, Take in a sample, and a description of the problem and out the door with the products to FIX the problem.
Description of Work: Replace old Filter, some plumbing. And a HEATER.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$1,500

THOMAS M.
05/2005
5.0
pool cleaners
  + -1 more
CUSTOM POOLS INSTALLED OUR POOL OVER TWENTY YEARS AGO AND HAS COME BACK FOR SOME DIFFERENT REPAIRS. THE LATEST REPAIR WAS TO REPLACE THE LINER IN THE POOL AND THEY DID GREAT WORK.
Description of Work: CUSTOM POOLS CHANGED THE LINER ON OUR IN GROUND POOL.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$4,200

    Contact information

    9144 FM 78, Converse, TX 78109

    www.custompoolstexas.com

    Service hours

    Sunday:
    Closed
    Monday:
    8:00 AM - 5:00 PM
    Tuesday:
    8:00 AM - 5:00 PM
    Wednesday:
    8:00 AM - 5:00 PM
    Thursday:
    8:00 AM - 5:00 PM
    Friday:
    8:00 AM - 5:00 PM
    Saturday:
    9:00 AM - 1:00 AM

    Licensing

    Bonded

    Insured

    Eco-friendly Accreditations

    LEED Accredited Professional
    No
    Energy Star Partner
    No
    EPA Lead-Safe Certified
    No
    Use Green Products or Work Practices
    Yes
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Pool and Spa Service,
    Pool Sales Construction and Installation

    FAQ

    CUSTOM POOLS INC is currently rated 4.5 overall out of 5.

    Sunday: Closed

    Monday: 8:00 AM - 5:00 PM

    Tuesday: 8:00 AM - 5:00 PM

    Wednesday: 8:00 AM - 5:00 PM

    Thursday: 8:00 AM - 5:00 PM

    Friday: 8:00 AM - 5:00 PM

    Saturday: 9:00 AM - 1:00 AM

    CUSTOM POOLS INC accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
    Yes, CUSTOM POOLS INC offers free project estimates.
    Yes, CUSTOM POOLS INC offers eco-friendly accreditations.
    No, CUSTOM POOLS INC does not offer a senior discount.
    No, CUSTOM POOLS INC does not offer emergency services.
    No, CUSTOM POOLS INC does not offer warranties.
    CUSTOM POOLS INC offers the following services: NEW INSTALLS AND REPAIR SERVICES, POOL CLEANING AND POOL SUPPLIES. Leak Detection Renovations Repairs Chemicals Equipment Supplies Pool Cleaners Warranty Station Spa & Hot Tubs

    Contact information

    9144 FM 78, Converse, TX 78109

    www.custompoolstexas.com

    Service hours

    Sunday:
    Closed
    Monday:
    8:00 AM - 5:00 PM
    Tuesday:
    8:00 AM - 5:00 PM
    Wednesday:
    8:00 AM - 5:00 PM
    Thursday:
    8:00 AM - 5:00 PM
    Friday:
    8:00 AM - 5:00 PM
    Saturday:
    9:00 AM - 1:00 AM