Mirage Swimming Pools Inc.

Liars and very unprofessional. Don’t use them. Poor quality. He took our money and didn’t deliver. always different laborers. Most didn’t speak English. They touted themselves as having long term employees. Not true. Our limestone work is falling off and cracked. Never cleaned up their messes. Spilled over into our neighbors yard. I kept very detailed notes of the construction. If there is a reply to this it will be a lie. This company cost us additional money due to having to hire others to complete their poor work. They have many different names. Kerkendahl is another. DON’T use them. I wish I could show pictures

They do excellent work. I will definitely recommend them and absolutely use them, again.

Mirage swimming pools installed a pool in June/July 2011. With the pool came a 2 year workmanship warranty along with warranties for the various equipment used in conjunction with the pool. Poor workmanship contributed to the following warranty work provided in the first year of pool completion: failure to tie new decking into pre-existing decking causing immediate issues with deck level, tiles chipped by workers during installation, loose flagstone in coping, non functioning interior pool lights.Most recently, we have noticed again the flagstones in the coping are becoming loose and the grout holding them down is cracking. Mirage finally sent people out to repair the flagstone and did very poor work, leaving the flagstones looking worse than they did before the repairs. Pictures were taken and sent to mirage to show the owners what kind of work was done. Rick, owner, called and in a very unprofessional, disrespectful manner told us that we should appreciate the warranty work that has been done up to now and that if we want the flagstones fixed we will have to hire someone else because they are done with us and hung up with phone. Last time I checked, warranties were a contractual agreement and not something someone can just choose to opt out of because they are annoyed. I also don't feel that we should "appreciate" warranty work, as we paid for a product that was guaranteed to meet certain standards of quality and clearly those standards have not been met. If possible, I will attach pictures of repairs to show the poor workmanship this company has tried to pull off.