Grasten Power Technologies LLC

Everything went well.

Not hired to perform work.

Professional and explained issues.

Flawless !!

unknown

Great Job, Will use them again

Great, technician let me watch.

Chris was great. He explained every detail. He took time to make sure I understood the situation. He was sympathetic with my frustration. He restored my faith in Grasten Technologies.

I am very happy with Grasten. They contacted me immediately after I paid online for the Angie's List coupon and set up an appointment just days away. The technician came and performed the service without incident and was very friendly and professional. This was my first experience with Grasten since I actually purchased my generator a little over a year ago from Quality Home Products. Quality also does excellent work but they are excessively expensive, in my view, and they also contact me way too frequently to sell me additional highly priced services. When the maintenance was due on my generator I consulted Angie's List specifically to find a better deal from a highly ranked provider and that's how I found Grasten--which also was rated higher overall with more favorable marks in customer satisfaction than Quality (which also has a high rating). I intend to keep Grasten on my list as a primary provider.

They were very professional. The job was completed on time. They restored my property to its original form. I have had no problems since installation (3 years). They perform twice yearly PM

I received several bids from Local Generator companies. They were all in the $10,500 - $11,500 range. They all wanted to sell me 20KW generators instead of the new 22KW Generator that just costs about $300 more.. I found out later because they had a lot of 20 KW generators in their warehouses. When I would ask why they cost so much when the generator only costs about $4500, the only answer they would give me was this was "Turn Key"'. I do not mind paying a premium for Turn Key but thought that was too high. I decided not to do the generator. A few weeks later I saw an add in a local magazine for Grasten. I called and Joshua came by and gave me a bid that was significantly lower than everyone else. He recommended the 22KW for my house. He was the first person to really look after my needs. I decided to go with Grafton. Everything went smoothly from the concrete pad pour to the city inspections. Everyone I met was polite and professional. I am extremely satisfied and just recommended Grasten to one of my friends.

After being extremely impressed with the service professional's routine inspection and servicing of my generator, I engaged the firm to install a proper concrete pad beneath the generator and to install a whole-house surge protector. When the installation date for these items rolled around, I'd neglected to remember that I was to be in New York, so I missed the appointment. The company promptly and pro-actively installed the concrete pad, upgraded the gas lines to the generator and made other enhancements in my absence, and promptly called to reschedule the installatino of the surge protector since that required entering my garage (which they could not do in my absence). I was relieved that they were kind enough to return to install the surge protector without a single complaint about my failure to be home for the scheduled appointment. I would gladly recommend Grasten Power to anyone!

The companies men showed up on time and went right to work. After some measuring and discussion it was decided by them and me to install the generator where we did. While they were installing that Livingston Propane Company arrived and installed a 250 gallon propane tank along with the piping to connect to the generator. The Men arrived at 9:00 AM and the installation part was finished by 11:00 AM. The electrician and his assistant arrived at 10:45 and began wiring the generator into my house. This required the installation of a separate panel for the generator. They were finished by 1: PM. Two days later one of there technicians arrived to instruct us on the use of our generator and to register it with the manufacturer. He also explained that the generator would do a self test once a week at whatever time we decided on. My wife and I live in Texas and the next hurricane we sit through won't be our first, it will be the first that we don't have to worry about finding fuel for a gasoline generator. No matter what, we never seem to have enough fuel. That won't be a problem again. We are very happy with the company and the professionalism of their staff. I highly recommend them to anyone in the Houston metro area.

Josh from Grasten came out and gave us a quote to install a Kohler 20kW generator with an automatic transfer switch on our weekend house. He performed a load test, discussed our power needs with us and thoroughly explained the process. A couple of days later we were provided a full written quote and soon after the contract was signed and the install was scheduled. The install went off without a hitch. Grasten took care of everything from start to finish in a professional and respectful manner. We did have one little issue with our generator. One day about 2 months after we bought the generator I realized it did not perform its weekly test. I called Grasten and had a tech out the next day. The problem turned out to be a manufacturing defect with the control board, which was fixed free of charge. Grasten has provided me top notch service and i have recommended them to all my friends. Great Service, Great Price, Great Experience.

Signed the contract on 6/19/14 with a 2 1/2 to 3 week completion date promise. Project was completed on 7/27/14. I had major problems with the hard start kits installed by a subcontractor. Called my AC guy and found out they were not needed. On the upside Josh never failed to respond immediately to a call or email. One of the Grasten employees had the character to point out that I needed a poured slab when they were installing a portable one. His boss may not have been pleased but I was! It prevented a major problem. The electrical subcontractor was excellent. He took the extra effort to run the electrical up through the soffit so I did not have ugly electrical conduit along my brick wall.

Grasten installed a home generator for me 2 summers ago. We chose Grasten based on their knowledge of the product and price. We had a 200 ft gas line ran from meter to the other side of house, the plumbers did an amazing job with the gas line and trench. Electricians were very friendly and knowledgeable about the installation as well. Since the install we have had 3 different techs come by for service and all of them were prompt and courteous. I would highly recommend Grasten for any of your generator needs.

Turnkey operation from start to finish.

Everything went according to plan and in a timely matter. We had one small problem with front door do the housing and Josh went out of his way to take care of.

We diecided to buy what is alleged to be the best whole house generator available. A Kohler 20 kw - Model 20RESA along with the most up to date Transfer Switch. We also contracted with Grasten for a custom Steel Cage to protect the generator from large falling tree limbs at an extra cost of $450.00. We signed the contract on April 17, 2012. Because of numerous problems from the get-go the installation was not completed until June 3, 2012. Just a small look at problems with this purchase: 1. On 5/16 Joshua first sent out Tri-Tek Plumbers to connect a new gas line to an already existing gas line. Said they were done but would come back and "change" what they did AFTER the City Inspector came by to inspect their work! When asked if the City Inspector would be coming back a second time AFTER they did the "change" they said "NO". This sounded very suspicious to us, so, when we said we wouldn't agree to a "change" AFTER the inspection, the plumbers called Joshua and they actually "changed" the configuration of the gas line right then and there and the City Inspector came the next day and passed the gas line configuration. NO changes were ever done to the gas line after that. This was just our first indication of problems to come.... 2. The following day at 9 am Joshua sent 2 men with WA Electric to install the Transfer Switch. At 11 am Tim from WA Electric arrived to tell us of a "problem" with the "amps" already at our electric panel inside the house. Seems that Joshua never inspected our electric panel to find that it was a 150 amps and the Transfer Switch was only 100 amps.....so, an umplanned for modification had to be made. 3. On 5/23/12 Joshua and a friend delivered the generator and custom made "cage". Lifting the 500 lb. generator off the back of his pickup truck they dropped it onto a "wagon" and eventually "dropped" it on to the concrete pad as it was obviously too heavy for the 2 men to hold for more than a couple of seconds at a time. They installed the crooked steel cage on the concrete slab by attaching with bolts (only at three corners as the cage was made so out of whack that Joshua had to hammer it into place over and over again but was unable to even attach the third corner to the concrete. Also the top of this substandard cage had huge spaces between the two crossbars that you could drive a mack truck through. When we came out of our home to look at the installation the concrete slab was cracked all the way through in two places and a large chunk was missing because of all the hammering (and was later found twenty feet away in the grass). We complained about the cracks in the slab and big gaps at the top that would allow large limbs to fall right through to the generator cover and Joshua argued with us about the slab and the cage until we conceded....this same day Joshua found that WA Electric had NOT connected the wiring in the Transfer Switch to the house so he COULDN'T TEST the generator so he told us that the electrician would come and hook up the generator and he would then come back and start it up for us. 4. The next morning (5/24) we told Joshua we wanted a new slab and a new cage that would fit the slab. We asked that Joshua show us a drawing of any new cage B4 fabricating it so we could see what dimensions they were building it to. He reluctantly agreed but never gave us dimensions before delivering a second cage that also does NOT fit the slab (though it is a little better than the first). Out of frustration, we said no more about the cage. 5. On June 1, 2012 Joshua delivered the new "cage" and new slab but when Joshua eventually removed the generator from the first slab and set it on the new second slab he took the shortcut of NOT first removing the gas line from the generator so we are left with a "crimped" flexible gas line to the generator! I guess this is what you get when the company doesn't have to worry about being sued in court!! 6. On June 1st it was supposed to be the final hook up (of the wiring) and the start up of the generator. However, the generator would not start! The battery was dead. The electrician said that Joshua had done something that he shouldn't have done with the generators computer and that had caused the battery to be dead! Someone went to the auto parts store and bought a battery. The generator started and was set for it's weekly test on each Friday morning for twenty minutes. 7. Joshua took our "cash" payment of almost ten thousand dollars on June 4th. 8. On the first test Friday we had to call Joshua because the 2nd cage he built would not allow us to open the top of the generator to see the controls! 9. On June 8th we had a power outage in our neighborhood and the generator came on as it was supposed to but we could not open the top to see what the control panel said. We called Joshua again because the generator had almost "failed" several times during the 3 1/2 hour power outage causing our computers and electronics to crash! 10. On 6/15 the 2nd Friday "test" FAILED to happen at all! 11. Since that day (6/15) we have had the Kohler electrician here five separate times and he has been unable to fix the problems in spite of placing a NEW MOTHERBOARD in the genrator on the first trip here! 12. Another power outage of over 5 hours had this "BEST" generator crashing our electronics numerous times and allmost shutting itself down over and over again. 13. Today 10/29, Joshua tells me that he is NOT responsible to us because of his deceptive CONTRACT! We have to now deal with Kohler and he would not listen to any reason nor try to help fix these problems. Claimed he didn't know Dave with Loftin Equipment (who is the Kohler man here in the Houston area).....wish we had known that before giving our $10,000 to Mr. Keller (Grasten). 14. BUY FROM THIS COMPANY AT YOUR OWN PERIL!!! ****UPDATE*** In January of 2013 we had a power outage for several hours and the generator came on and all electrical equipment transferred over to the generator. Then, for several hours the generator motor almost died dozens of times leading to al of our electtonics in the house "crashing" and numerous power surges that affected and/or ruined electrical appliances. After several attempts to reach Joshua at Grasten he sent someone to take a look. By the time he got here the electric had transferred back to the main box in the thouse and the generator was off. The service man who came out to help could find nothing wrong or to fix even though we told him we found out from the electric company that there had NEVER been a power outage in the first place!! Grasten could not tell us why the generator even turned itself on that day. The stress of this day sent me to the hospital with another heart attack........my eighth! When I recuperated from the hospitalization I began to email Loftin Equipment (the local distributor for Kohler here in Houston) asking them to replace the "lemon" generator we had received from Grasten. At first they were reluctant but after reading all the massive paperwork generated by all the service calls on this machine Loftin personnel decided to take the original generator out and replace it with a brand new one! They did so in early spring o 2013 and we couldn't be more pleased! The mew generator runs just fine and just the other day a storm knocked out approx. 20000 homes electric........but our home was protected by this nice Kohler generator which ran nonstop (without any glitches( for 18 hours straight until the electric came back on! \ At this point I guess we would buy a Kohler again but would NOT sign Mr. Keller's contract giving up our "right" to take him to court in the event it was justified. That part of his contract is too "self-serving" and completely on the sellers side for his own benefit! Just sayin....

Met with owner, Josh, on 6/22 to receive a free quote for both a standby and portable generator for my home. Was told I would receive the quote in a few days. After 5 days, I emailed Josh a reminder about the quote. He responded with a partial quote the same day saying it must have went to my spam folder (spam folder was empty), but the quote for the portable generator was missing. Emailed him right back, asking for portable generator quote. A week later, and still no response and nothing in spam folder. I have gone with another company.

After my negative interactions today with Graston, where I was accused by Josh of not telling him I was worried about my generator, this morning I called another company, Cruz Air & Electric, and they told me they could come this afternoon. They were very professional and I have used them before for other electrical needs, so I feel comfortable paying slightly more for their contract ($350 per year) knowing that I will get called back when I call them, and get good service at a fair price, as promised and in a timely manner. After all, isn't that what this Anglie's List site is all about, talking about our good and bad experiences so others can be helped by them?

Couldn't have been more pleased with the whole process. Grasten listened to our needs and provided just what we were looking for. Workers showed up when they said they would and were professional about their job. Everyone seemed very personable. The 400 amp transfer switch was a special requirement for our particular setup and added to the cost. Still less than I was expecting to pay.

Josh is really good, he installed a home generator system in our home. He was very knowledgeable and professional and friendly. You can trust him and he is easy to contact. I would use him again if I needed to.

The salesman came to the house and we discussed the various stand alone emergency generators available. Deciding on which size generator would be applicable for our size house. We decided on the 20KW. The company had licensed subcontractors, for gas and electricity to install the generator. This was done in an afternoon. The salesman called me several times to ask how the job was going and that he would stop by in a few days to review the work with me. He rechecked all the system and the generator. This may be a salesperson for Generac/Guardian Generators but he definitely knew everything about the installation of his product. As it turned out Joshua was also the Director of Operations for Grasten Power Technologies, there are times and this is one of them having a management person doing the sales and installation oversight was a definite plus. In the 2 years since installation there has been 3 occasions that the generator has come on for several hours each time,2 times in winter one in summer. The generator has run the 2A/Cs and all electrical in summer and the furnaces in winter, This company was just Great,in sales, installation and service for the generator.

The generator and related switches were promptly delivered on July 18. The generator was installed on a cement pad leveled etc in preparation for electrical and plumbing work. On July 23, the licensed electrician tested the amperage draw of my home under full load to insure that the generator and Smart Switches were adequate. He reconfirmed that the 20kw generator would be sufficient and began the installation of the Smart Switches etc. This consisted of connecting them to generator and various home electrical panels. Concurrently, the licensed plumbers ran a gas line from my natural gas meter and connected it to the generator. On July 26, Centerpoint upgraded my gas meter and regulator and connect it to the dedicated generator gas line. The next day a technician arrived to perform start-up including amperage, and load testing of the generator and switch etc. All went well. He then did some owner training. He parting words were "Call me if you have any questions or problems". In summary, the entire process went extremely well. While it may seem simple, it was only simple because of experienced and knowledgeable people. I would strongly recommend Grasten.