CONSOLIDATED COMMUNICATIONS

They are the only one in town. We used to have Comcast and I could not keep it running on the internet. It was just going down all the time. So, I finally switched to Consolidated. It has been alright, better than cable. With their pricing, I paid that much with cable and internet. Some of the quality of the service is good and some are not. I have trouble with my internet. I do not think I get a good signal sometimes. They do have good service. They have been real responsive to us. They have been real nice. They act professional.

unknown

I've had them for a long time. I used to have a land line with them. I now just have internet with them.

It doesn’t take long to be connected to the internet but it is not the greatest speed, I only get about three Gigabytes for what I pay. There is not a whole lot that I like about them. They have no competition in the neighborhood we live in because here they only allow a certain carrier here and they were the only game in town, so I really don’t have a choice. They could improve on their prices. Every once in a while I call the customer care and they take care of the problem eventually.

haven't heard from them

If there records had been correct, we would have been told in the beginning that service was not possible. We wasted two months with numerous (un-returned) phone calls and a trip to the office. I would not recommend them based on incompetence and failure to follow through...that is NOT customer service.

The overall experience was average. They are the only phone company in the area. The price is poor. I would not use them again, if I had a choice.

for services to When I originally ordered the combo package from Consolidated, I ordered a 6mb Internet service, land line telephone service and TV (including HD) as a combo package, for 125 bucks a month, what I received was another thing entirely. First off, the installer came to the house, told me, and I quote "it doesn't matter where we put the main box because of the repeating units" but failed to mention that it was the TV signal that he was referring to. So in doing that, he placed the main box, that supplies the Internet, Phone and TV to the whole house in the laundry room which is located in the most remote section of the house, therefore instantly degrading the wireless connection of the internet, which DOES NOT USE the repeater units mentioned above, the 6mb internet never achieved over 4.5mb EVER, and most times the service lagged in at 2-3mb with a ping of 150-300 causing so many problems rendering the internet, almost completely unusable. The phone service, was horrible, to say the least, because the phone service is VoIP even though I specifically requested a land line, I got VoIP instead, and therefore adding to my frustration, when I called the customer service phone number, the agent told me that if I wanted the main unit moved to a different location I would have to pay the company 99 bucks to have a installer come out and re-install the box in a different location, which is completely unacceptable due to the installer not explaining the the installation process so that me or someone like me, the customer, actually understands. The next complaint I have is the TV package I ordered, was supposed to be HD, and technically it is, but realistically its garbage, Consolidated's HD service is 720 which is by all standards the absolute LOWEST RESOLUTION that can be called HD. Then you have the channels that are favorites, that the audio is out of sync, rendering the channel unwatchable, or the picture being horribly pixalated or grainy and again making it not worth watching TV. Bottom line, I am completely and totally unsatisfied with Consolidated services, I had them for about 6 months till the headaches became so unbearable, I just decided to change my services, now I have Direct TV, in HD with a DVR for 60 bucks a month and a Charter internet package for 50 bucks a month giving me a 25mb/3mb internet connection averaging 15/3 all day long. I just use my cell phone for phone calls, which is what I should have been doing all along, needless to say, if you want to be ripped off, mislead, and over charged, Consolidated Communications is your pony, if you want to actually get something you pay for, steer clear of these thieves.

Don't use them for DSL if you can find another provider!

Their customer service is fantastic and they are the nicest people I have ever dealt with. They were so helpful and kept sending someone until they figured it out. I was able to take some off my phone bill because it goes through the phone service.