New Covenant Plumbing & HVAC

Came out snaked drain charged $100, within days drain reclogged. They came back out performed the exact same service and charged $125 for the call back to resolve same issue. They didn’t mention the that there would be a fee for the call back until services were rendered. I called to see if overcharge was a misunderstanding. Spoke directly to Paul the owner. He told me a bold faced lie that he himself performed the service. At which point I hung up. They don’t stand behind their work and apparently make up their pricing on a whim. Had I known I’d be charged even the same fee for a callback let alone $25 dollars more. I would have called another service since they couldn’t handle a simple clogged drain. I will not call them again and highly recommend no one else does. No excuse for dishonesty. Especially when it comes from the owner.

The were at my house within two hours after I called. It took about 30 minutes to find and fix the problem. The problem was a burned out contactor. The two persons on the team were very professional. I most definitely would call New Covenant if I have AC problems in the future.

They do it all: plumbing, rough in, AC and Heat.

They never showed and never called. "I" called to reschedule on Wednesday 3/5/14; again no show ans no call that day or the next. "I" called Thursday eve and a woman called back with excuses about emergency calls they had! Rescheduled for 3/7/14 and they finally showed. |There is NO excuse in this day and age of cell phones NOT to call a client to let them know you won't be able to make the appt. |When you take off 3 entire days without pay to be at the appointment THEY made and they don't bother to show up or call...it's exactly why contractors have bad reputations. As a Christian company they are to conduct business differently than the world. ..not just like it! I'm sure if they had an employee who didn't show up or call in for a week they would no doubt have fired them....which is what I should have done! They did do the work, and were quick and polite....but I don't think I will use them again.