WATER WORKS POOL SERVICE

I have been a customer of Waterworks for both weekly service and repairs for the last 10 years and to date, they have done a fairly good job of servicing my pool, although about every three months the technician changes who never is told what he is suppose to do at my pool. Reapris are sometimes a little excessive, but they they took care of it. I am a single mother with limited resources and sometimes I would get my son from California to replace or add a larger item, ie: add salt water system and replace the salt cartridge when he was visiting. The Fuel Surcharge they added was absolutely ridiculous and I have fired other service companies for the same thing, but this time I paid it. I have known for a while that my filter was going bad and stopping up leaks with chewing gum was no longer going to be an option. I ordered the new filter (the one Waterworks told me to buy) and called them to install on Friday. They agreed (fighting and scratching) to install it today Monday July 25th for $85.00. They did not want to install it , stating that they DO NOT install items that they don't provide because they could not warranty it. 1) I could not pay 3 times the price and 2) They don't warranty it, Pentair does. NOW FOR THE BEST PART! This morning, Richard of Waterworks called and said the owner, Dale, said that "as of today, Waterworks would not longer service my pool, because he was made that I bought the filter from someone other than him" THEY FIRED ME!! I am in the service industry and I have NEVER fired a Customer. Something is seriously wrong here, not sure what, but would recommend that nobody uses Waterworks unless you are desparate. I am not a "demanding" customer, but evidently they do not want you doing anything yourself to save money because 'THEY ARE OWED IT! I have found a new Pool Company that is happy to have my business and will install the filter tommorrow and yes they are on Angies List also

Used for monthly service. Does a good job cleaning. Started adding "fuel surcharge" to raise the monthly price. Have found parts on bill that were "mistakes" after questioning. Unsuccessfully tried to fix a leak on a difficult pump leak repair. Like with anything you have to pay attention to what you are being billed for.

I thought that they were very prompt and I found their prices to be more than reasonable. I have used them before for other repairs and they are always polite and courteous when they come out. I like that I can count on them.

WE USED HIM FOR THE 1ST TIME AND WERE OVERLY SATISFIED AT THE ETHICS OF SERVICE AND FAIRNESS OF PRICE.