Description of Work: They replaced the screen on a laptop. They ordered the part and replaced it before the expected date. They were very nice and helpful and I would use them again.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$159
Susan B.
11/2014
4.0
computer repair
+ -1 more
Took a laptop with a broken hinge in for repair. Seemed an easy enough task. hinge was ordered, eventually came in, but the wrong side, re-ordered correct hinge came in. Hinge was weak because of a dent in the back bezel surrounding the screen, ordered a new bezel and that tightened the hinge, now the monitor wouldn't light. replaced the ribbon cable going through the hinge, no success, replaced another connector and checked all the capacitors on the motherboard for being loose. no luck. After close to 3 and half months of trying I have a laptop with no screen, but the external VGA and HDMI ports work just fine, so it is now converted into a desktop. The no screen is put down to a hairline crack in the mother board received when the hinge was broken, but was disturbed during the repair process. I gotta give these guys 10 out of 10 for patience, persistence, technical research and a never give up attitude, and after all the time it took to verify all the possible failures, didn't charge me since it wasn't repaired to full working order, which I appreciated.
Description of Work: repaired laptop
Rating Category
Rating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
3.0
punctuality
3.0
Yes, I recommend this pro
Eileen J.
10/2014
5.0
computer repair
+ -1 more
It went very well. The man was very attentive.
Description of Work: I had hired him to fix my computer.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Bobbie H.
08/2014
5.0
computer repair
+ -1 more
unknown
Description of Work: They discovered a virus generator which was very time consuming to destroy. They ran many programs to wipe out viruses and finally destroyed the generator without having to wipe my computer. I thank them whole heartedly on being diligent and focused on destroying the viruses.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$200
Julie M.
10/2013
5.0
computer repair
+ -1 more
My older desktop computer needed repair, the DVD drive had stopped working. They replaced the drive with a used part to keep the cost down and it works great. Price was exactly as quoted, took about a week which they also told me upfront. I'm very happy with their service and would definitely use them again.
Description of Work: Computer repair.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$90
Bobbie H.
12/2012
5.0
computer repair
+ -1 more
A sign was posted fora minimum fee of $70 for the first hour but he pointed to a glass fishbowl and said to put whatever I felt the service was worth. I dropped in a $20 bill, I hope that was okay. He could have charged me $70.
Description of Work: My wireless internet was not working in my laptop. One of the co-owners fixed the problem on the spot in less than 15 minutes.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$20
Garland E.
10/2012
5.0
computer repair
+ -1 more
They were very upfront about the charges but not the timing. I put a two hour limit on what I would be prepared to spend. They came in under that time and cost but the time it took to get the job done was longer than what they estimated. So it cost less but took longed for me to get the computer back.
Description of Work: My desktop was having problems with Internet Explorer and Outlook Express not workng. They checked for viruses and found a way to get the two programs to work.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
3.0
punctuality
3.0
Yes, I recommend this pro
$120
MICHELE F.
08/2011
5.0
computer repair
+ -1 more
.BLUE CANDLE COMPUTERS did an excellent job. They are a very small shop. They kept my computer and then they called me probably about an hour and half later saying that they checked everything and it is just the fan. They also said that it would be done by the next day. It was simple and easy. They were personable and friendly. I will use them again.
Description of Work: . Four years ago I took my computer to BLUE CANDLE COMPUTERS to replace the fan in my computer.
Rating Category
Rating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Nicki V.
09/2009
5.0
computer repair
+ -1 more
I accidently knocked my laptop off the sofa. Both the external ac jack and the internal ac jack wire were broken. I was quite upset because I only had the laptop for 2 months! I called Blue Candle and described the problem and they told me to come on in. When I got there, I talked with Jerry and we discussed what needed to be done and how involved it would be. Jerry said he could fix it, but it might take several hours because he had to disassemble the computer. I was anticipating a large bill for the repair. When I picked-up my laptop, I was very pleasantly surprised because the bill was only $120.00. I still have to be careful with the external ac jack, but the computer has worked great since Jerry fixed it. My overall experience was very satisfactory and I highly recommend Blue Candle Computers.
Description of Work: They repaired the ac jack on my brand new laptop computer. In order to fix the jack, they had to disassemble the computer to get to the broken part. It was a difficult repair and a lot of computer repair companies do not do this kind of work.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
$120
PAT & JON B W.
06/2007
5.0
computer repair
+ -1 more
Blue Candle has superb service. They are honest, capable and really know their stuff. They are an awesome computer company to have on hand in case of problems.
Description of Work: They evaluated my monitor because it was not working. The informed me it was beyond repair and I purchased a new one from them. The evaluation was free of charge.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
LISA F.
10/2004
5.0
computer repair
+ -1 more
VERY HELPFUL. WILL TALK TO ME ON MY LEVEL AND DOESN'T DO ANYTHING EXTRA WITHOUT CALLING ME FIRST. HAVE USED FOR 5 YEARS AND WILL CONTINUE USE.
Description of Work: SYSTEM UNSTABLE DUE TO SPYWARE BOTS AND ADWARE. ALSO SYSTEM WAS RENDERED UNSTABLE DUE TO SEVERAL ATTEMPTS TO LOAD MCAFEE ANTI VIRUS PROGRAM. SPENT TWO HOURS TO RECOVER SYSTEM AND LEAVE INTACT. SOMEWHAT SUCCESSFUL. CONTACTED CUSTOMER AND DISCUSSED FORMAT AND RELOAD. SAVED DATA IN DUMP DIRECTORY. RELOADED AND INSTALLED ALL DEVICE DRIVERS. UPDATED WINDOWS 98 SE WITH ALL CRITICAL UPDATES AND SERVICE PACS. INSTALLED NORTON AV 2004. SYSTEM STABLE!!
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$266.3
JANE S.
10/2004
5.0
computer repair
+ -1 more
THEIR PRICES ARE VERY COMPETITIVE. THEY ARE WITHIN A MILE OF HOME. THEY OFFER REGULAR SERVICE AND 'RUSH' SERVICE. THEY KEPT US INFORMED ABOUT WHAT THEY WERE DOING AND HOW MUCH IT WOULD COST. THEY WERE HONEST ABOUT WHAT THINGS WERE WORTH AND HOW THINGS COULD BE IMPROVED OR NOT.
Description of Work: WE USED THIS COMPANY TWICE THIS YEAR; ONCE IN JULY AND ONCE IN SEPTEMBER. THE FIRST TIME THEY REMOVED MULTIPLE VIRUSES AND THE SECOND TIME THEY BROKE A SCAM CHAIN.
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Service Categories
Computer Repair,
Computer Sales
FAQ
Blue Candle Computers is currently rated 4.9 overall out of 5.
Monday: 9:00 AM - 7:00 PM
Tuesday: 9:00 AM - 7:00 PM
Wednesday: 9:00 AM - 7:00 PM
Thursday: 9:00 AM - 7:00 PM
Friday: 9:00 AM - 7:00 PM
Saturday: 10:00 AM - 6:00 PM
Blue Candle Computers accepts the following forms of payment: American Express,Discover,MasterCard,PayPal,Visa
Yes, Blue Candle Computers offers free project estimates.
No, Blue Candle Computers does not offer eco-friendly accreditations.
No, Blue Candle Computers does not offer a senior discount.
No, Blue Candle Computers does not offer emergency services.
Yes, Blue Candle Computers offers warranties.
Blue Candle Computers offers the following services: computer service & repair