Family owned, serving Tarrant County for over 20 years. All Star Maids was featured on Good Morning Texas "What to look for in a Maid Service". All cleaning techs are Bonded and Uniformed Employees! We accept all major credit cards. Full time office staff available for FREE over the phone estimates. We would love to here from you today!
1. They were late by almost an hour. 2. I got two, so that should be 3 hours. They stayed for less than 2. I have my husband and son as witnesses. 3. I didn't know they were leaving until they were going out the door. 4. After they left, I found dust in every single room. No windowsills were touched, no picture frames were dusted, and my mirrors weren't done. 5. I had to remop the kitchen floor. 6. They did do a decent job restacking the garage sale stuff I was working on.
Description of Work: I paid for 6 hours of cleaning.
Rating Category
Rating out of 5
quality
2.0
value
2.0
professionalism
2.0
responsiveness
5.0
punctuality
3.0
$175
Response from All Star Maids
Good morning, [Member Name Removed] I'm so sorry you were not happy with your cleaning, we would love to have another chance to come out and clean for you at no charge, and we will send a different team as well. Please let us know what we can do to make your experience with all start maids a happy one. Thank you, Marilyn 817-577-7799
Debra R.
07/2017
2.0
house cleaning
+ -1 more
First time cleaning, the girls ruined the top of a month old buffet. Not thorough, rush through to get on to the next appointment, found missed areas all over...floors, counters, furniture, mirrors - horrible. One gal wasn't moving items to sweep and mop the floors, went around them, when asked to move them and clean, gave me an attitude and nasty looks the rest of the appointment. 2 appointments showed up late, no call. Owners are nice (reason why I gave a C and not less), but them being nice doesn't get my house cleaned properly! Needless to say, I only had them cleaning for maybe 6 months, that was plenty of time to give them chances.
Description of Work: Cleaning of 1450 sq ft home every two weeks
Rating Category
Rating out of 5
quality
1.0
value
3.0
professionalism
3.0
responsiveness
2.0
punctuality
1.0
$100
Janie B.
05/2017
5.0
house cleaning
+ -1 more
.
Description of Work: .
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$117
Roland B.
03/2017
1.0
house cleaning
+ -1 more
Second use of this service. The first use went well after we finally heard from the lady in charge and the two ladies that did the work were excellent. Super happy! The second appointment was scheduled for noon, (we already had the morning scheduled elsewhere). When we arrived home at 11:30, the ladies had been sitting there since 10:15. One of them had another appointment and their boss decided to send them early, without notifying us. This put the ladies in a big rush and the resulting work done was TOTALLY UNSATISFACTORY. I put the entire problem as a major lack of business ability on their boss!! We will never use this business again!
Description of Work: Medium housecleaning, vacuum carpet and clean floors, general dusting of furniture and cleaning of one shower.
Rating Category
Rating out of 5
quality
1.0
value
4.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$125
Rosie C.
01/2017
4.0
house cleaning
+ -1 more
The house smelled so clean!! They were very efficient and all was done well, but they missed the blinds in the TV room and the baseboards.
Description of Work: Clean floors, dust, clean kitchen counters and appliances, clean bathrooms and showers/tubs, ceiling fans and baseboards.
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
$117
Julie C.
12/2016
4.0
house cleaning
+ -1 more
The house looked good but wasn't any cleaner or better than when I do it. The cost was extravagant.
Description of Work: Completely clean a four bedroom house.
Rating Category
Rating out of 5
quality
4.0
value
2.0
professionalism
4.0
responsiveness
4.0
punctuality
5.0
Kolette M.
10/2016
4.0
house cleaning
+ -1 more
The cleaning was average and acceptable.
Description of Work: House cleaning
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
Zach J.
10/2016
5.0
house cleaning
+ -1 more
Had them out twice. First experience could not have gone better exclamation! Everything was cleaned beyond my expectations. Perhaps because I had such a high quality experience the first time, I was a little disappointed at the quality of the cleaning the second time. The floors look like they had been spot mopped and there were definitely areas that were missed. Overall, they were professional, punctual, and did a good job.
Description of Work: General house cleaning: Sweeep & mop floors. Dust & clean counters, etc.
Rating Category
Rating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$100
JoAnn D.
10/2016
3.0
house cleaning
+ -1 more
Due to the communication barrier, several things were left uncleaned. The work was a bit sloppy and not done to my satisfaction.
Description of Work: I purchased a prepaid offer for $117 for 4 Labor Hours of Housecleaning through Angie's List.
Rating Category
Rating out of 5
quality
3.0
professionalism
4.0
punctuality
5.0
$117
April N.
09/2016
1.0
house cleaning
+ -1 more
After going back and forth with them for over 2 weeks,they sent 2 maids for what was supposed to be 3 hours. They did a "wonky" job cleaning and stopped before done because they had other jobs to do and wanted us to reschedule to have them come back out to finish. Would not waste my money or time with this one.
Description of Work: Needed the 2 story house cleaned.
Rating Category
Rating out of 5
quality
1.0
value
3.0
professionalism
1.0
responsiveness
1.0
punctuality
4.0
$175
Roland B.
08/2016
5.0
house cleaning
+ -1 more
Fantastic! We will ask for the same ladies next time.
Description of Work: House cleaning
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
George H.
04/2016
5.0
house cleaning
+ -1 more
The maids arrived 15 minutes ahead of schedule. My wife had them start in rooms that were clutter free, while my wife and I uncluttered the rest of the rooms. In what normally took us an hour or more to clean took the maid service minutes and it was spotless and to my satisfaction. We have pets, so not all the corners of the carpet were pet hair free, but their work was good enough where all I had to do was pick up the clumps where I could see them. The only issue I had was with our guest bathroom that we have our two toddlers use. We had a child safety lock on the toilet seat and it seemed that the maids could not operate it the lock correctly and just ripped through the lock. I am not upset with what they did, I just wish they had come ask us to operate the lock. Other than that, everything was perfect and went swimmingly.
Description of Work: All Star Maids cleaned every room of my 2200 sq. ft. house in under the 8 hours I purchased. They cleaned wood surfaces, dusted, vacuumed, mopped, cleaned glass surfaces, cleaned bathrooms, and made my house smell lemony fresh for days.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$230
Charles V.
12/2015
4.0
house cleaning
+ -1 more
They did really good. They actually did a better job than the maids that I've had in the past. For a deep cleaning the price was really reasonable. They cleaned the house pretty fast. They did a really good job. They moved my couches and they cleaned underneath them. I felt like they did a really thorough job.
Description of Work: We purchased a big deal from them. It was $109 for housecleaning.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0
Yes, I recommend this pro
$109
Sandra D.
10/2015
1.0
house cleaning
+ -1 more
I could never get in touch with them.
Description of Work: Actually the provider did nothing ! I called 4 times in a period of 13 days, left a message with my phone number & my calls were never returned. I picked them from your "A" list & was quite eager to get the work done. I read most of the reviews & nothing there led me to believe that this would happen. Now I need to search for someone else.
Rating Category
Rating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0
Response from All Star Maids
Hello [Member Name Removed], I'm so sorry that you were not able to get a hold of us. I was out of the office with a family emergency for a few days, my son was in a near fatal motorcycle accident. We would love to still clean for you and give you a discount on a future clean. Thank you for understanding, All Star Maids
Janine W.
09/2015
5.0
house cleaning
+ -1 more
Two women cleaned my home from top to bottom. They were friendly and worked the entire time. I will use them again and again.
Description of Work: Thoroughly cleaned my home..\
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$275
Maureen T.
09/2015
5.0
house cleaning
+ -1 more
They worked steadily and quietly. They were a definite team, and their cleaning approach for each room was methodical and complete. They brought all of their own supplies and equipment including their vacuum. The cleaning supplies left a pleasant scent in the house. When they were done, the house sparkled. The young ladies were pleasant and friendly, but they stayed on task the entire time they were in the house. I didn't have to instruct them at all. They walked in, looked at the house, and they knew what to do. I am so thoroughly pleased. When they left, I took a big, deep breath. My house hasn't looked this good in a long time. The office staff is very friendly and accommodating, and the cost of the complete service was very reasonable. I've always hesitated in the past to have my house thoroughly cleaned like this because I thought the cost would be exorbitant. I was very surprised to see how affordable this truly is through this company. I will most definitely go straight back to All Star Maids the next time I want to use a housecleaning service.
Description of Work: Two lovely young ladies came to the house from All Star Maids to clean my house from top to bottom....like a Spring Cleaning. It took them four hours.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$200
Joddy M.
12/2013
4.0
house cleaning
+ -1 more
They were usually okay. We didn't like their cleansers, so we provided our own. They didn't seem to understand that we didn't want Pledge sprayed on our good furniture, didn't want wet towels folded up to look pretty, For the most part, they did a good job. And we used them for years.
Description of Work: They cleaned our house every other week for 6 years.
Rating Category
Rating out of 5
quality
4.0
value
3.0
professionalism
4.0
responsiveness
3.0
punctuality
3.0
Yes, I recommend this pro
$350
Response from All Star Maids
Hello [removed member name], I appreciate you taking the time to leave a review. I wish it was a better review. I know we cleaned for you for many years. My clients satisfaction is very important to me and I really do strive to do our best. I would greatly appreciate the opportunity to make this up to you and come do a great cleaning for you! Is there anything I can do to rectify this for you and earn a better review? Either way I would greatly appreciate the chance to clean for you again and make you a more happy client:)
Jennifer S.
08/2013
5.0
floor cleaning, house cleaning
+ 0 more
The owner was very helpful in correcting any concerns I had.
Description of Work: Move out clean
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
$225
Response from All Star Maids
I appreciate your time in communicating with me regarding your cleaning! All Star Maids takes great pride in our customer satisfaction and our reputation!
Michelle S.
12/2012
5.0
house cleaning
+ -1 more
All Star Maids is the best cleaning service I have ever used. We have tried several other services with mixed results. But, with All Star the cleaning was as good as if I had done it myself. They were prompt and thorough.
Description of Work: We hired All Star Maids for a deep cleaning of our three bedroom, two bathroom home.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$185
Response from All Star Maids
It is a pleasure to serve our clients with our superior services and we are so proud and pleased that you are a very happy client! We would greatly appreciate being referred to friends and family any chance you get! Thank you for your time in reviewing our services ! All Star Maids values each and every client and take our reputation seriously!
Lauren K.
06/2012
5.0
house cleaning
+ -1 more
Called last minute to see if they could come out and they showed up that afternoon with a small crew. Called to let me know when they would arrive, 30 minutes prior so that I knew if they were running on time - appreciated that quite a bit. The ladies worked efficiently and cleaned the house top to bottom in about 3.5 hours. All surfaces. Asked me to check their work so they could redo anything I wasn't satisified with - very professional and did a thorough job. Will call them again for spring cleaning.
Description of Work: Company cleaned my newly purchased house top to bottom, prior to our belongings being moved in.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
$260
Response from All Star Maids
Thank you so much for your great review! We are so glad you were happy with our services! It is so important to All Star Maids to keep a spotless reputation and leave all our clients smiling:)
Darlene B.
03/2012
5.0
house cleaning
+ -1 more
I used them for one time cleaning as I was moving in to the new house. I don’t remember how much I paid them because I just gave the cash to my mother in law to pay them, because I was cleaning the other house. I liked that they were willing to do anything that I asked them to and they worked really hard, and they didn’t flak on time. They were great.
Description of Work: I used All Star Maids for house cleaning.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from All Star Maids
Thank you so much for the great review!! We strive to do a fantastic job every time, wether you are a one time client or a recurring client you satisfaction is important to us! I hope if you have an opportunity to refer us to friends or family you will! Keeping our clients smiling is our number one goal:)
Gale B.
10/2011
5.0
house cleaning
+ -1 more
I felt like this was a good experience leaving me with a freshly cleaned house.
Description of Work: This is the third time I have used their deluxe cleaning. This was a team of two women who worked well together in performing the tasks. They completely cleaned bathrooms, the kitchen, carpet, and tile. The blinds were well dusted and the baseboards cleaned.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
$190
Response from All Star Maids
Thank you so much for your review! Each and every client is a priority to us at All Star and we take our responsibility of providing excellent services every time seriously! Love our one time and repeat customers! If you have a opportunity to refer us to friends and family we greatly appreciate it!!
BRENDA B.
10/2004
5.0
house cleaning
+ -1 more
THEY WERE TRUSTWORTHY AND RELIABLE.
Description of Work: CLEANED MY HOUSE.
Rating Category
Rating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$130
05/2004
2.0
house cleaning
+ -1 more
TWO YOUNG GIRLS CAME AND THEY CLEANED, BUT MY WIFE DIDN'T LIKE THE OUTCOME.
Description of Work: AFTER A PARTY, WE NEEDED CLEANING. SINCE OUR HOUSE IS TWO STORIES HIGH, MY WIFE COULDN'T CLEAN IT BY HERSELF. PLUS MY FAMILY WAS TIRED.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
House Cleaning,
Floor Cleaning and Waxing
FAQ
All Star Maids is currently rated 4.3 overall out of 5.
Monday: 8:00 AM - 5:00 PM
Tuesday: 8:00 AM - 5:00 PM
Wednesday: 8:00 AM - 5:00 PM
Thursday: 8:00 AM - 5:00 PM
Friday: 8:00 AM - 5:00 AM
All Star Maids accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
Yes, All Star Maids offers free project estimates.
Yes, All Star Maids offers eco-friendly accreditations.
No, All Star Maids does not offer a senior discount.
Yes, All Star Maids offers emergency services.
No, All Star Maids does not offer warranties.
All Star Maids offers the following services: Housecleaning