UNITED PLUMBING & CONTRACTING LLC

I was scheduled with United Plumbing between 5 and 8pm Dec. 23, 2024 to have a toilet installed. I tried to reach out to the number Angi sent me through Lowe’s 3 times to verify several days before the appointment, and those calls were all ignored. I got a text message from the owner “Nate” at 4:45 on the day of service asking if I was available. I called him less than 10 minutes later to tell him I was on my way to the job location, and he responded by telling me, “we don’t work after 5, so I parked my truck.” I was very confused by this since he tried to reach out to me under 10 minutes earlier. After several minutes of requesting that he fulfill his pre-scheduled appointment, and him refusing, I accepted his offer to come at 9 the next morning. I said “I’ll see you at 9, and hung up the phone.” Nate cancelled and refused to come, “because I hung up my phone.” What else was there to say?! The owner is very unprofessional, and should not be running a business!

The plumber arrived late but looked at the faucet and ordered a part. The part came in a little over a week later and when I called to let United know, I was sent to voicemail. I left a message and received no call back. I've left multiple messages and the warranty company has attempted to contact United but after two weeks, still no reply from United. They have two numbers and one rings twice and hangs up, the other goes to voicemail after a few rings. My warranty company wants to keep giving them more time but I'm done with them. Time to hire a real plumber.

excellent work

It was excellent.

Water Heater was fixed.

They were fast, easy to deal with, professional, and had good pricing.

We used our home warranty so it only caused us $75 for the deductible. If I had to guess, I would say they did about $300 to $400 worth of work at that time they came out. They did what they said they were going to do. They were in and out very quickly. They were knowledgeable about what they were doing. They did a good job.

The company was very prompt and helpful in setting up an appointment for after 5:00pm (I work til 5:00). Two very nice young men (Cody and Brian) were waiting for me when I got home from work. Although they had most of the required replacement parts with them, they had to make a trip to Lowe's to get another part. They showed no annoyance at having to stop their work to do this. The entire time they were there they were very polite; they didn't even mind my dog being present! I will definitely call them again should the need arise.

They did a really good job. We had no problems. I would recommend them.