H3O Water Systems

We have used this company 3 different times over 2 years. We tried to request the same technician, but each time the previous technician had moved on or was not available. Nonetheless, each has been very good.

I cannot speak to the quality of what they provide, but I can certainly speak to their punctuality and responsiveness. I Scheduled an appointment with them one week prior, and was advised they would come out at a specific time. Stayed home from work to await their arrival. I called them about 15 min. after they failed to show up. They routed me to the individual that was supposed to come, but somehow they forgot about my appointment. At this point, since it started on the wrong foot, I told them not to bother coming.

I was very impressed with this company and the technicians! They took their time to make sure it was all to my satisfaction! After they checked the system, they walked the grounds with me to show me the issues and my options. I will hire them again!

They did some work for me a couple of years ago. He came and fixed my pool I had a problem with one of the skimmers coming back to the pump so it was a leak and he fixed it.He did a real good job, and the cost was okay.

The work was completed on schedule. There was some issues with the deck o seal, but was removed and replaced. This turned out to be a product issue and not the application. Leah was excellent to work with. The pool looks beautiful. Thank you H3O :)

My appt had a window of 2-4, had to call them after 4 to confirm that I actually did have an appt.. When it was confirmed, I was told that the tech was behind and at the time of the call was just getting to his 3rd job of the day. Adjusted my schedule to work from home to be here; would have been nice for someone to call and give me a heads up that they were behind. Needless to say, not doing business with this company. I understand things happen, but professional courtesy would be to let your customers (specifically potential customers) know. You only have one chance to make a good first impression...not a good one!

When they come, they do a good job. Terrible customer service. I was "skipped" in the schedule a few times with no explanation. After confronting them, having to prove to them what my scheduled weeks are and that they skipped my entire week, they finally sent someone out. I didn't get my emailed invoice so I didn't know to pay...once i realized i had not paid them in a while, i immediately paid them. The next week they didn't show up. When i called and spoke with a "manager" I was told they cancelled my service this week and rescheduled me for the next week because my payment was late. Did they call to tell me this? Nope. Did they call to ask where my payments was or if i received the invoice? Nope. Did they call to let me know they cancelled my regular service week and rescheduled me for the next week? Nope. Zero communication from them to me. For me it was 4 strikes(skipped service dates), and you're out. It really is a shame, because we have used H3O sprinklers for years and years for anything sprinkler related and Tony and his adorable boxer were awesome!! We recommended him to anyone that mentioned sprinklers. Unfortunately, when they opened the pool division in the last year or so, the great customer service did not carry over. On to Sunray Pool Service.

I called H30 Water Systems at 11:30am to confirm my appointment for the same day. I was told yes, the appointment was scheduled for 12:30. At approximately 1:30pm I called and asked where is the gentleman who was going to meet me. I was placed on hold for a very long time. The young lady came back on the line and responded by asking me, "did anyone call you? The person who was suppose to meet you was in a car accident the day before and was not at work today. I was extremely disappointed that this is how we started out, why would someone confirm the appointment the same day with me if the guy wasn't even working that day. I have not decided if I will give them a second chance. I have one day off a week and didn't appreciate a no show for my appointment. They demonstrated lack of follow up to scheduled appointments that should have been cancelled or rescheduled.

The installed all new sprinkler in my new house that I just moved in they did an excellent job on everything happy with the outcome.

I really wanted to like H3O but the service was just bad for the premium price. We have a leak in our spa and had them chat for details with our pool guy then come investigate. After the first appointment that they came for 20 minutes and left stating it was the check valve-when it was not- they made that right and came back again waiving the first hour and spent quite a few hours but found where the leak was! I was given a quote of $2000 to fix it. Called to set up the appointment to have the work done and was told it was in fact $3000 now because the guy made a mistake. After getting more details, and wanting to get the work done right, I set up the appointment. Day came and went, no show. Called and they apologized for missing it, rescheduled. Next scheduled day came and they didn’t show up, I called and they said I was supposed to confirm quote via email, this was never mentioned, they hadn’t even sent me an email. No worries I give them the benefit of the doubt, confirmed via email and rescheduled for a third time. Again, no show. I called at 2 pm that day and the guy was out injured- no communication at all unless I called. Courtney said he would be there the next day around 10. I got a call at 9:30 that day saying he was running late and would be there by 11-12. At 1pm I call and was told he was out sick again and they are unsure why someone would have told me he was coming. At this point I have little confidence that they do what they say they are going to do. I would expect if I am spending $3000 with your company there would be more professionalism. I told them I just wanted the detailed notes that I can pass to the next company so I don’t waste the $500+ I spent on the leak detection and what they sent was so vague I am going to have to start all over...wasted three months and over $500. Stay away unless you have all the time in the world to chase them down and be home as many times as they say they are coming and don’t show.

I explained to the scheduler that mornings were bad for me but was repeatedly only offered morning appointments. We settled on a date and I explained that I had to leave my house by 10:30am to be at work so the appointment would have to be early. She scheduled me for 8am and explained that it could be 8:30 before the tech arrived. On the day of the appointment I waited until 8:53am before calling to ask where the tech was. I was told that a tech had called in so my appointment was moved back. No call was made to inform me of this change. The scheduler told me she was going to call her tech and find out when he would be arriving and would call me right back. 20 minutes passed and no call, so I called back. Their only solution was for me to reschedule for the same afternoon (and take the rest of the day off from work) or take another half day off so they could try again another morning. I asked why I was not informed of the time change and was told that, "Well, I'm just getting into the office." I asked about a weekend appointment and was told they do not work weekends. I did not rebook with them and took my business elsewhere. Overall, a very poor customer service experience.

After initial bad review Brandon, the manager, contacted me right away. He was very attentive and was very eager to ?right the situation?. The work was done quickly and everyone involved was very professional. I am now very happy and would definitely recommend H3O Pools to anyone.

Did not show on time frame, with phone call then came about an hour later. BUT THEY DID EXCELLENT WORK ONCE HERE!! They checked the entire 6 zones system, adjusted what was usable and adjustable, then replace numerous sprinkler heads, a rotor, and 2 valves. They then revewed the whole system, made all necessary adjustment and made sure the system was working fine. They spent a good amount of time as the replaced parts were overrun by tree roots, etc.. Gave a military discount. I have already recommended them to a neighbor and plan on using them whenever I have any further problems.

Called to setup an appointment and was able to talk to someone quickly and explain my problem. The reps was able to provide me some details on how they worked and the costs associated with performing leak detection on a swimming pool, so I setup an appointment. The leak detector Randy showed up on time and was open about the process and how he would proceed with testing. About 1/2 or 3/4 quarters through with his testing he found the leak and then proceed to ask me if I would like for him to test the remaining plumbing line and how long it would take or to stop testing in order to save me some money. Given he just needed about minimal time I let him finish but really like to honestly he provided as he could have easily not told me and finished testing anyhow. Once finished he provide me repair options for me.

Fantastic experience. they came when they said they would. They explained everything they were going to do and when they were going to do. They also came back to make sure everything was installed correctly and checked to see if I had any questions in person. I would recommend them to anyone else!

Went great. Diagnosed the problem quickly (bad master valve) and replaced it. Tuned up the system and everything works like it should.

Tony from H30 Water Systems provided great customer service! This appointment was really a coaching session. Tony took his time in explaining everything - extremely knowledgable. I didn't feel like I was being pressured into getting something I really didn't need or want (my experience with pool services in the past). Tony's awesome and I totally recommend his expertise!

The crew arrived punctually and installed a drip irrigation system in four separate flower beds. The configuration of my yard made running lines under my driveway a cost-prohibitive proposition, so they installed three "zones" where I could connect a garden hose from a faucet to each zone. To do this, they came up with a creative device that connected the zones to the hose. All I have to do is connect the hose to the device and to a zone and turn on the water. The device has a filter and a pressure regulator built in. I am very pleased with their work, and there is no more standing in the summer heat to hand-water the flower beds. Thank you, H3O!

Our in ground sprinkler had a leak last spring and I called a "friend of a friend". Well, I think we all know how that turns out. The guy was here for 3 days and cost me $750 and the system was still not working. I left it all summer, and no surprise, the grass died. Well before this summer (and new sod), I called H3O to get a quote to fix the system, expecting to pay at least $1,000 to fix the mess that was caused. WOW was I happily surprised. I called to make an appointment and after one reschedule (due to rain -- not their fault), Dave and Alex showed up right on time. After a brief (if not embarrassing) explanation of my foolishness, they went right to work (no, they did not laugh and point at me). After a brief, and I mean like 5 minutes, time they diagnosed the problem and went right to work. Explaining everything they were doing (I am that customer), they repaired the system, rerouted one sprinkler that was shooting onto the deck, and wrapped up. Before they left, they also programmed the controller and gave me some advice on watering my grass. I was incredibly impressed with their professionalism, great personalities, and positive attitude towards their work. Total cost, you ask? $175. Unbelievable! I would DEFINITELY recommend H3O, and will use them again. BRING ON THE SUMMER!

Job not done, as the quote on the spa was a little high.

This company (and their superb subs) are top-notch. They arrived to start the job exactly as requested and worked continuously for about 2 weeks. Workmanship was excellent, and the workers ALL appeared to be happy doing their jobs. The same crew performed virtually all the work and provided on-site continuity until completion. End product is professional and beautiful. Some dissatisfaction did originate from the office staff who were likely over-worked, short-handed, and VERY busy. All in all, it was a good experience. I will use them again as the need arises.

After a couple of weather related delays, JC and his partner came our and performed an extensive pressure test and leak detection process. Once the leak was located they repaired it. They could have continued the detection process but ha e me the option to stop there and just monitor water level the next few days. That was a great cost savings as no unnecessary testing was done. I appreciate the honesty and integrity of JC and of H3O water systems. I will use them again as they were easy to work with and to schedule.

They were great. I was having some landscaping work done and I needed some rerouting of the sprinkler system and they came when I needed them. They were quick and reasonable so I liked them. They did everything that I asked them to do and they did it right then and there. I had a good experience with them overall and their price was excellent. The quality of their service, their responsiveness, their punctuality and their professionalism were also excellent.

H3O Water Systems they are very professional and fixed our problem promptly.

Fantastic! Took time to explain everything. Came backout when I couldn't figure out system. Help me reset system. I'm an older single person. Help was great!