ARTESIAN PLUMBING

Mr. Timothy Watters sent his assistant to my water heater, while I showed him the problem. I had no hot water in my kitchen, the water heater was too far away. He told me I needed a recirculating pump in my attic that would cost $1650. They promised to "fill out a form" showing this information. Mr Watters told me Fidelity would not pay for it. After they left I found my hot water was excessively high. The assistant was in the garage alone for some time with the hot water heater. I am handicapped and cannot get away from the scalding hot water (145 degrees) in my handicap shower, which is close to the hot water heater. I had my husband turn it down the next day. At no point was I told or asked permission to raise the temperature of the water. When it came time to give me the form showing I needed a new recirculating pump in the attic, the assistant ran in, handed me Mr. Watters card with the words, "For Circulating Sustin? $1650" He said they were out of forms. Then they reported to the warranty company that there was absolutely nothing wrong with my house, and they never mentioned the recirculating pump to Fidelity, according to an email I received from Fidelity. I called Artesian Plumbing and spoke to Mr. Watters son, Eric, who loudly insisted his father never promised to write down recirculating pump on a form, and that he would never raise the hot water level on a hot water heater without permission because that was illegal. I said then the assistant did it and he represented the company and you committed an illegal act. He denied it. They would not provide me with a written statement that I need a recirculating pump despite the fact that the company promised to do so. They repeated that Fidelity wouldn't pay for it. I guess this was their justification for not reporting correctly on my house.

Great. They came when they said they would, were polite, worked steadily, and cleaned up after themselves.

Great

Always does very well, but I can't always depend on service provider appearing when scheduled. Hence, it is more prudent to obtain the service than suffer the aggravation associated with scheduling his service, only to find him not generally showing up?

unknown

I was rerouting the supply line for the refrigerator through a slab foundation. My connection had a leak that I couldn't fix. After getting an estimate that was over $780 dollars I called Tim Watters, the owner of Artesian Plumbing, for a second estimate. He arrived with his helper, son, Aaron and got right to work. They made a repair in less than an hour that the first company said would take half a day and would involve jackhammering the slab. Needless to say I was very pleased. I would recommend Tim without any reservation.

unknown

They looked at the problem and used new material and re-routed the lines so they would not leak, plus be more efficient and not allow water back ups I had had in the past.

They were quick to respond to my call, then came on schedule. They were nice, professional, efficient, and left the kitchen clean and dry.

Took more than 24 hours to call back. Wasn't concerned they lost business.

It went great , we have used Tim with Artesian Plumbing twice before and we could not be happier . Tim is prompt and he will fix the problem for a reasonable cost . I will continue to use them in the future.

Until I sold the house in 2010 in never had any problems with his work!

They were very timely. They came out the same week I called. They were wonderful and very polite, very nice. I know they were really busy around the time that I had called. The first day they ended up not been able to come out - which was fine. The next day went better, so they came out and actually helped us fix a bigger problem with something else and didn't charge us for that. They were very, very friendly. He helped us fixed something ourselves which would have cost us a lot if we had it fixed by somebody else. So we fixed it ourselves at a fraction of the cost. He was wonderful.

They are fantastic and really honest. I think that even if its not something that they would normally do, they try to help the best they can. They will give recommendations to others that can do the job. They are very helpful! Always very prompt

'Already did, see above.

He didn't waste my time and he did a great job!

Called for service 3/22 8pm, arranged for service 3/24. An emergency (requiring Artesian's services) changed date, with my ok, to 3/25. He came when asked to, figured out rapidly what the problem was, worked pretty hard to get the drain opened, his drain "snake" had some kinks in it (company he ordered new one was on strike) but he got it to get the job done. Was clean, picked up after the job, gave a 6 month guarantee, replaced a worn valve in the toilet at my request, took my check and was out of here in 90 minutes. I've used him 3 or 4 times in the past and would use him again,