AAA Fence Pros

Fencing, Wrought Iron

This pro has maintained an average of 4.5+ stars throughout their time with Angi.

About us

AAA Fence Pros is Angi's highest rated fence company in the South Texas area winning the Super Service Award every year since 2011. We are a fully operational residential and commercial fence company serving San Antonio, South Austin, and the surrounding areas for over 20 years. Our normal completion timeline on most jobs is only 1 to 2 days. We do not hire or use any subcontractors; all of our crew members are full time employees and have been trained to meet our company’s standards. Our payment policy also sets us apart: No Money Down Required. Full payment due only upon completion and complete customer satisfaction. Unfortunately, at this time we cannot accommodate small jobs such as: gate repairs, fence repairs, and jobs less than 50 linear feet. We have also discontinued the installation of residential chain link fences due to the low demand.

Business highlights

26 years of trusted experience
Minority Owned & Operated
LGBTQ+ Friendly
Se Habla Español
Family Owned & Operated

Services we offer

Complete Turnkey Installation of: Wood privacy fences, horizontal wood fences, ornamental iron fences (also referred to as wrought iron), ranch style fences, driveway gates, automatic gate operators.

Services we don't offer

Unfortunately at this time we cannot accommodate small jobs such as: gate repairs, fence repairs, and jobs less than 40 linear feet. We have also discontinued the installation of residential chain link fences due to the low demand.

Amenities

Free Estimates
Yes
Warranties
Yes
Senior Discount

yes



Accepted payment methods

American Express
Check
Discover
Financing Available
MasterCard
Visa

Photos of past projects

Reviews

4.9445 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
93%
4
2%
3
1%
2
1%
1
3%


Rating CategoryRating out of 5
quality
4.9
value
4.8
professionalism
4.9
responsiveness
4.9
punctuality
4.9

Filter reviews by category

Showing 351-375 of 445 reviews

Ronal K.
03/2012
5.0
fencing
  + -1 more
I have had an absolutely wonderful and positive experience with them. They showed up and gave me a good price after I negotiated a little bit. They came when they said they were going to. The quality of the work was excellent. The quality of their product was excellent. I would use them again in the future if I needed to.
Description of Work: I have used AAA Fence Pros for fencing work.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,000

Deborah K.
03/2012
5.0
fencing
  + -1 more
The weather delayed the job but I was kept well informed. Did a great job at a good price and cleaned up after the job.
Description of Work: Put up cedar privacy fence.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,075

Deborah B.
02/2012
5.0
fencing
  + -1 more
I had actually gotten two quotes, one from AAA and one from another fence contractor. As the other contractor was a bit less expensive, my initial decision was to go with him. However, when I called that company back, the owner became very pushy, insisting on a large initial deposit, not wanting to commit to a date until I had signed his contract, and completely turned me off. I called Rey back at AAA and he was so nice. He did not require any money up front, he was accommodating to the date I wanted. He worked with me on some additional gate hardware I wanted. His crew showed up right on time and the job was complete by the end of the day. His crew was respectful of the landscaping around the fence area for both my yard and that of my neighbors. Rey came back at the end of the day to make certain that I was pleased with the work. I would definitely recommend and would use this company again.
Description of Work: Removed and replace a fence that was 26 years old. Replaced boards and posts.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,400

Travis M.
02/2012
5.0
fencing
  + -1 more
They were excellent. They did an excellent job. The handles were not right and they came right away to fix it. We were so shocked that they did everything so well. We’ve had people stop to look at the fence.
Description of Work: We used AAA Fence Pros to do a fence.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Eric B.
02/2012
5.0
fencing
  + -1 more
My wife stayed home that day since i had to work. Rey's crew was very polite and did a very good job on cleaning up after themselves. Rey called on the morning of the start day to let us know they were coming. I'm so glad that I found Rey's company here on Angie's list and would recommend him to everyone. My neighbor who is splitting the cost of one side is having them finish his other side. Thanks Rey for a good job.
Description of Work: Pulte had put a very substandard builders grade fence in about 7 years ago. We knew that we needed to have the fence replaced when we purchased the home since it was never maintained. We also have a problem with runoff on both sides of the house so that the 4x4 post were in the ground rotting. Rey came out and gave suggestions on how to fix that and how to keep our dogs from digging under the fence. Rey also gave us guidance on how to pick a stain so that it won't fade in the sun nor with a sprinkler system. Overall, we now have a very sturdy fence that looks good.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,800

JoAnn P.
02/2012
5.0
fencing
  + -1 more
This was the easiest, most convenient, professional job we've had donein MONTHS - literally!! Thank you Mr. Huerta and AAA Fence Pros!! We wil DEFINITELY be calling when we are ready to replace the remaining fences on our property and we will DEFINITELY recommend your company to everyone we know!
Description of Work: This was such an amazing interaction and trust I speak from experience having had a kitchen remodel, master bath remodel, new carpeting and wood flooring in the the 4 mos. - I called on 2/01/12 at approximately 10:15 a.m. my fences were installed and everything old was hauled away and done by 5:30 pm. the very same day!! First of all Mr. Huerta actually answered!! Secondly - he offered to go to the house that very afternoon to look at the fence we needed repaired/replaced as he was in the area when I called. Within the hour he returned my call to give me options as well as an estimate. (Initially I only wanted to replace the gate post that had broken making closing the gate nearly impossible anymore). He said he could do just that or replace that entire 13 ft. section. Thinking it would look odd having only the one side of fence replaced and leaving another on the opposite side of the house (5 ft. section) I asked how much it would cost to do both sections. He quoted me $450 for the entire thing including hardware, three 2x4 supports instead of only two the old fences had, as well as a brand new, cemented in post for the gate, and the gate of course. I asked if he could get it done before this coming weekend (within 4 days) he said, "I can get it done this afternoon!" He didn't ask for any money, in fact we hadn't even met face-to-face. He not only had crew at my house and finished less than 6 hours later, he never asked for money!! He only said he'd leave an invoice at the door!!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$450

Kevin C.
01/2012
1.0
fencing
  + -1 more
Had an appointment scheduled for Saturday. No one showed up, called and would not answer or return my call.
Description of Work: Fencing Estimate

Rating CategoryRating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0


KATHRYN S.
01/2012
5.0
fencing
  + -1 more
I was given a clear, written estimate on the spot. They were very willing to divide estimate into separate sections, so I could choose how much fencing to replace. They were able to start work within the week. The job took only about 6 hours. They were understanding about my request to have a particular section replaced first, so that my neighbors would not have to keep their dogs in for extended time periods. They used 3 2x4 running rails (the horizontal supports) to add stability. The other company from which I received an estimate was going to use only 2 and their estimate was higher.
Description of Work: Removed old wood fence and installed 128 linear feet of fence, including 2 gates.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,168

Kathleen C.
01/2012
5.0
fencing
  + -1 more
Our small back yard is surrounded by wooden privacy fencing, each of the 3 sides with a different type of construction. Several panels had pulled away from the posts to the point where we could not pull them back into place and reattach. There is a custom brick front fence with arched gateways on either side of the house, each with a large 2-part wooden gate. Both gates were dry rotted with chunks of wood missing and the hardware needed to be replaced. We found AAA Fencing through Angies List. Ray Huerta arrived on time for the estimate to fix the sagging fencing and rebuild both gates on site with cedar. His crew arrived on time and brought all of the equipment they would need. The job took all day. The new cedar gates are fabulous and so much better than the originals. I can't say enough about the hand made gates with scrolled tops...all hand done. There are no sagging fence panels now and 2 posts were replaced and set in cement. After seeing the final product, I think the price was a bargain. Will definitely use AAA Fence Co again if we need any future work. Do not hesitate to call AAA Fencing.
Description of Work: Replace fence post (set in concrete), straighten and reattach wooden fence panels that had pulled away from several posts. (Fence had panels that were sagging away from the posts) Custom fit fence boards between fence post and brick gateway. Rebuild 2 heavy double panel gates, refit connections and locks. Gates had dry rotted all along the bottom of both gates, hardware loose and pulling off. They were hard to lock and were getting rickety.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$770

Margy L.
12/2011
5.0
fencing
  + -1 more
Finished the job in one day, even after discovering some problems. Worked till quite dark. Great detail and finish work Cleaned up everything Very careful not to damage plants close by fence
Description of Work: Replace about 100' of 6' cedar fence with 2 gates

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,560

Sebastian S.
11/2011
5.0
fencing
  + -1 more
It pretty much worked out as agreed upon. They gave us an Angie's List discount. There were no issues. They charged pretty much the same as the other providers we had talked to. They did the job when they were supposed to and also cleaned up after themselves.
Description of Work: We used AAA Fence Pros to replace a portion of our fence in the back.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,000

LaRue W.
10/2011
5.0
fencing, driveway gates
  + 0 more
My husband spoke with Mr. Huerta before they began and expressed his desire to save the 4 x 4 posts. Mr. Huerta was careful to follow those instructions and did a wonderful job replacing the rest of the fence. The job was completed in two days. The wood fencing used in this job is superior to the fence done by a previous company. The price was very reasonable and Mr. Huerta even discounted for the posts he didn't remove.
Description of Work: My neighbor contracted this company to replace the fence around her property. We share one strip of fence with her which was replaced.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$400

Arci O.
10/2011
5.0
fencing
  + -1 more
The fence is well constructed and looks beautiful.They cleaned the area and just did an outstanding job. They showed up when they said they would (big plus to me)..Rey Huerta inspected the fence and corrected any problems including replacing a couple of the pickets that were split on top without me saying a word.Excellent!!!
Description of Work: They replaced a 6ft by 80ft wide fence. They replaced it with galvanized Postmaster metal posts & 8ft cedar pickets.This also included a 2x8 baseboard with a cedar Cap. It took them a couple of days to put up the fence . They came back a week later and stained it.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,750

Tim M.
10/2011
5.0
fencing
  + -1 more
Arrived on time. Completed work same day. Cleaned up well. Professional and polite with my wife.
Description of Work: Installed 2 each 4 foot high dog fences with gates included.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,400

Gerard D.
10/2011
5.0
fencing
  + -1 more
This is one of the most professional, expert, companies I've ever dealt with! I asked for a call/email back via Angie's list and received BOTH within about 12 hours. The owner, Rey, was extremely polite and professional and was able to arrange for a visit to give us an estimate. He came for the estimate at EXACTLY the time arranged, spent about 20 minutes walking the property line, and gave me an estimate. The estimate was given on a form, indicating exactly what he would do, when he would do it, and what the price would be. I asked if I could call him in a day or two, but after talking with my wife - and because we felt the estimate was reasonable, plus NONE of the other companies I contacted ever got back with us - I called him back that day and arranged for them to come. Rey told me it would probably be about a week before they could start, but he called back an hour or so later saying that he was able to juggle the schedule and come on the following Wednesday (we talked originally on Saturday). We agreed that the job would start at 9 am, and the crew and Rey showed up EXACTLY at 9 am. Rey estimated that the work would be complete by 4 pm that day, but it was actually completed at 3 pm. I was unable to come home to inspect, but my wife did and called me excitedly to tell me that it was done extremely well. This was an important job for us and we needed to be sure that the fence would be a "dog proof" as possible, since we just adopted two new dogs. The fence was perfectly installed and very well constructed. I cannot possibly provide a higher recommendation than this one. The rest of our fencing will be needing some repairs in a year or two and I will certainly use this company. Rey is a highly skilled, customer service-oriented professional and the crew that worked for him was respectful and highly skilled. What a delight in these days to encounter such a company!
Description of Work: AAA Fence Pros installed a 6 ft high cedar fence along the back boundary of our property, 145 ft long.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,325

Laura D.
10/2011
5.0
fencing
  + -1 more
I received estimates from several companies and chose AAA Fence Pros because of their A+ Better Business Bureau rating along with their A rating and several positive comments on Angie's list. AAA Fence Pros' base pricing was in line with the others, but they also had a BBB coupon for a free gate and offered a senior/military discount. They were able to schedule the work within a week of my acceptance of the bid. The team arrived as scheduled and completed the work in one day. They cleaned up their work area and hauled off the debris. The fence and gates look great!
Description of Work: Replaced left side fence and entry gate. Constructed a 2nd gate at the back of my house.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,365

Douglas B.
10/2011
5.0
fencing
  + -1 more
I contacted a number of fence companies from Angie's List and received quotes from three of them. Rey came to my house twice to make sure that we were both on the same page with the project. His estimate was only $20 higher than the other two estimates and he agreed to match the price. His proposal was professionally prepared and outlined in detail all the work that was to be done. The company came yesterday morning and completed the entire job in one day. The fence looks great! I would recommend AAA Fence Pros to anyone!
Description of Work: 6' cedar fence was installed on two sides of my backyard and included one gate. They removed the old chain link fence, trimed back the brush and hauled it away.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,750

Laura D.
07/2011
5.0
fencing
  + -1 more
No complaints. Excellent service from start to finish.
Description of Work: I highly recommend this company. Rey Huerta did a super fast job under a strict deadline and completed within the same day. Will be using them for other work. Do not hesitate to call them. Very professional crew. Excellent service.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$900

Tim B.
07/2011
4.0
fencing, driveway gates
  + 0 more
Good responsiveness on estimate. Was patient while I waited for other estimates. Added some additional features at a reasonable cost. Showed up as promised roughly two weeks after being awarded the bid. Did a good job following the property line and preserving tree limbs. The asphalt work was really soft and took a long time to harden. They returned and put a hard shell on it to help. Overall did a very good job. Worked directly with Rey and he proved to be trustworthy.
Description of Work: Fenced front and one side of two acre property. Two gates, one motorized. Used ranch fencing with 4X4 wire.

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$9,000

john A.
07/2011
1.0
fencing
  + -1 more
I called AAA Fence Pro's to discuss a fence replacement at my home. Ray was courteous and professional on the phone and scheduled a meeting with me, 11:00 am on 7/5 - at my home. On the day of our appointment I called Rey at 11:30 am to remind him of our appointment since he had failed to appear. I left a message and have never received a return call. A terrible manager of his time, unprofessional and lacking common courtesy, this person has cost me money (my time) and I've never even met him! Imagine what he could cost you if you hired him?!? Due to this experience, I will now share my experience with my neighbors - whom all need fences.
Description of Work: He performed a disservice to my time.

Rating CategoryRating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0


Kelly B.
07/2011
5.0
fencing
  + -1 more
I requested a quote and within 24 hours received a phone call from Rey Huerta. He promptly scheduled the walk-through and worked up a quote on the spot. We requested 6" wide cedar pickets on new posts with stain on both sides. He came in with one of the lowest costs and combined with his great customer service he was hired. The hire date was Saturday and he began work the following Wednesday. During the time I was at work, the team came in, tore down the old fence (150ft), and built and stained the new one. This work included setting all new posts and the addition of a new gate. He was totally done in one day and I couldn't find a single piece of debris left behind.The house has a whole new look and we love it. We would recommend AAA Fencing to anybody and have already passed his name on to our envious neighbors!
Description of Work: Tear down and replacement of approximately 150 feet of fencing for our corner-lot. The quote included the following: 1. Tear down and haul away of old fencing 2. Replacement with 6" wide cedar pickets set on brand new posts with three reinforcement rails going across. 3. Stain of all 150 ft, back and front 4. Request of permit from the city

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,500

Mary G.
06/2011
5.0
fencing
  + -1 more
Mr. Rey Huerta was very prompt in arriving at the scheduled time to provide me with a very reasonable estimate for the amount of work that was to be performed. Once I selected AAA Fence Pros to conduct the work, Mr. Huerta made contact and kept me informed throughout when the need arose (awaiting the proper wood shipment selected, etc.). The total job began one week from the date I selected them and the amount of work was completed within two days. The workers conducted themselves professionally, and performed their job admirably. Within the two days, my yard was left very neat and orderly and nothing was conducted that was not originally scheduled. Actually, I was amazed by the amount of work performed in such a small amount of time! Amazingly enough, they did such an exceptionally beautiful job on my fence that one of my neighbors was also thoroughly impressed and willingly paid for half of the amount of the fence on their side. Likewise, my neighbors requested an estimate to have their fence completed with the same materials as well. I am very pleased with this company and the job they completed. It is evident by the completed project that the members of this company take great pride in their work and I will gladly keep their information on file and hire them again in the future.
Description of Work: 255 ft of cedar fence, (6" in width, 6' in legth, 3/4" thick) with metal Postmaster Posts, and stain. The work included removal and disposal of existing fence.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$5,925

DAVID D.
06/2011
5.0
house painters, fencing
  + 0 more
We chose AAA because of their rating on Angie's List and their competitive pricing, but we won't be using their services again in the future, primarily due to poor communication and responsiveness as demonstrated below. They weren't clear that we needed to provide them with the actual stain product and didn't inform us how many gallons they needed. We were under the impression that they just needed us to provide the stain color/sample. When I personally handed the small 8-ounce sample can of our chosen stain to AAA employees, they accepted it without question, said thanks, and went on their way. No looks of puzzlement, questions about the amount of stain supplied, or statements that this wasn't enough stain. Naturally, we assumed they had what they needed to complete the project. However, when they completed the replacement of the fence, they called us to inform us of this and told us that since we didn't supply enough stain, they would not be staining the fence, but would credit us with $100. We replied that we didn't accept this offer and expected them to complete the job as agreed. They then stated that there would be an additional $50 charge for them to come back out to the site. (They should have informed us that they expected us to supply all the stain product and how much when first realized the problem--not after leaving the job site!) They declined to waive the $50 charge upon our request, so we reluctantly agreed to pay this $50 to see the job to completion. A couple weeks later, they completed the staining. However, upon inspection we discovered that they only stained one side of the fence (both are very visible). Again, poor communication. We simply assumed they would be staining both sides. They should have at least asked or clarified that they would just be staining one side. At this point, we simply gave up on the possibility that AAA could complete the job to our specifications and we will have to finish it up ourselves. The project wasn't a disaster--just a very unsatisfactory experience. ________________________________________ Update on July 8, 2011 from Customer After submitting the above report to Angie's List, I received a call from the owner, Rey. He and I agreed that there were some unfortunate communication issues that cropped up during the course of the project. But he wanted to make sure that we were 100 percent satisfied. So not only did he refund the $50 charge, but he also came out and painted the interior of the fence gratis. AAA Fence Pros definitely want to make sure that their customers are happy and we will certainly consider them for future projects.
Description of Work: Replaced rails, pickets, and gate on 46-foot fence. Stained one side of fence.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$800

Response from AAA Fence Pros
Dear Angie’s List Member, I am the owner and General Manager of AAA Fence Pros in Universal City Texas. I would like to take this opportunity to respond to a review of my company by the member on June 13, 2011. In order to provide the most accurate response possible, it should be noted that the work performed was not done for him personally at his residence or business. The work was done for Asset Property Management, Incorporated (APMI), who is the community management company for the Encino Mesa Home Owners Association (HOA). I only learned on June 13, 2011 that he is a board member of the HOA. It should also be noted that my company has done numerous projects for many community management companies in the past and for their various communities they serve without any problems or complaints and we hope to continue to be one of their service providers for many years to come. As noted by the member, we do have excellent ratings by Angie’s List members and we take great pride in that fact. Many of our customers mention to us that our great rating is one of the reasons that they allow us to serve them. Being that we are a relatively small business, we do offer competitive pricing and also the best service possible. So it was with great disappointment that I read his comments about my company. On March 23, 2011 Linda Barnett, with APMI requested a bid from our company with the following scope of work description: “Please submit your estimate to repair/replace the gate, any necessary pickets and then stain/paint the fence surrounding the equipment. (Paint/stain will be provided)”. The fence that needed to be repaired/replaced is one that encloses the community’s pool pump and other equipment; therefore the inside of the enclosure is not open or visible to the general public from street level viewing. The enclosure could best be described as a small rectangle measuring 12 feet by 11 feet with one gate for access. When the bid was submitted only the outside of the fence (enclosure) was to be stained since the inside of the enclosure would only be viewed by authorized personnel only and not the general public. It was mine and APMI’s understanding that only the outside of the fence was to be stained. All of our communication for this project was done with Linda Barnett from APMI. Our communication with APMI and all of our clients/customers has always been at the most professional level. It is common practice for all of our communication in these types of projects to be with the property management company since that is part of the service that they provide their HOA clients. The member writes that our company was not clear that they needed to provide us with the actual stain product. The written scope of work that APMI provided in its request for a bid stated that paint/stain would be provided. The HOA board president (Mr. Lovelady) had previously informed APMI that he had the stain and would drop it off at the pool. APMI informed us on June 13, 2011 that the HOA changed the color that they wanted and that this probably contributed to some misunderstanding among the board members that did not involve our company whatsoever. On Friday April 29th I had a crew on time ready to complete the work that had been agreed upon. The project would be started and completed on Friday April 29th, again, as agreed upon. On April 29th the member delivered an 8 ounce can of stain to one of my employees. My employee accepted and said “Thank you” as they are supposed to and also did not engage to obtain any instructions or direction from him. Instead they immediately called me to let me know about the small can of stain that had been delivered to them and asked when the rest of the stain would be delivered. I immediately contacted Mrs. Barnett at APMI to ask when the rest of the stain would be delivered. She was obviously confused as to why only an 8 ounce can of stain was provided so she informed me that she would email the HOA board to get clarification and to get instructions on how to proceed. Mrs. Barnett informed me that she might not get an email response from the HOA until the following day. Presented with that information I made the decision to have my employees move on to the next job given the uncertainty of the response time from the board. By this time my employees had already been at the job site for 3 hours. I offered Mrs. Barnett a discount of $100 from the quoted price to make up for the fact that we had not stained the fence. Mrs. Barnett said that she would pass along the offer to the HOA board. On May 2, 2011 Mrs. Barnett called to inform me that the board had declined the $100 credit offer but instead wanted us to return to the job site to stain the fence and that they would provide the stain as per our contract. I informed Mrs. Barnett that I could not make a second trip to the work site since the job was originally quoted to be completed in a single day over a 4 hour time span. The reason we offer great prices is directly related to the fact that we only account for the labor and trip expenses necessary to complete that certain project. I informed her that I would have to charge an additional $50.00 for the time and related trip expenses. I thought this to be fair and reasonable compensation since the customer had failed to provide the necessary stain while the crew was on the job site. Our proposal that was accepted by APMI also contains the following language: “A charge of $250 shall be made for each occasion construction is suspended at the request of the customer”. Since the necessary stain was not on the job site to complete the project initially, I was well within my right to enforce the $250 charge but chose not to do so since we understood that the customer was not intentionally trying to stop or delay the project. A board member delivered the stain three days later and the outside perimeter of the fence was stained. Again, the inside of the enclosure was not stained since it is not visible by the general public. Today June 17, 2011 I have mailed APMI a check in the amount of $50.00 so that she can refund it to the Encino Mesa HOA. This is a goodwill gesture on the part of my company. In addition, we offer to return to the work site and stain the inside of the fence enclosure at no additional cost to the HOA. We value our good name and work extremely hard to obtain 100% customer satisfaction. We can’t “give away” our business but we will always try to do anything reasonably possible to rectify any problems. I’m including a letter that APMI graciously provided to us in an effort to provide their input into this situation. I think it’s a fair compilation of the events that took place. I have also included a copy of the bid request from APMI and our bid proposal for your review. From reading our other customer’s comments I hope that you will see that his rating is not a clear indication of our business practices. The following are my comments for the grades awarded to us by the member: Price: C – The HOA board accepted the proposal as priced, the extra $50 was a result of the stain not provided while the work crew was on the job site. Quality: D – No reason is given for awarding such low grade for the quality of the work performed. We take great pride on our workmanship. Responsiveness: F – I personally responded to any and all questions and concerns to Linda Barnett at Asset Property Management Inc. as she was the main point of contact for this project. Punctuality: C – My crew was on the job on the day and time that had been agreed by us and APMI. Professionalism: F – My employees and I take great pride on being true professionals as our name indicates. We strive to provide professional work at reasonable prices and the reviews by our other Angie’s List members support this business practice. We hope that you allow us the opportunity to add you to the list of our long list of satisfied customers. Respectfully, Rey Huerta AAA Fence Pros, Owner and General Manager

Janice I.
06/2011
5.0
fencing
  + -1 more
Excellent experience with AAA Fence Pros. I saw their 100% excellent ratings on Angie's List; thus, I contacted them to come and provide a quote for my fence replacement project. They were the most affordable of the 4 quotes that I received and we notified them that we selected their Company for our project. They immediately scheduled the work to start the following week on Memorial Day!. I want to highly recommend this Company for their punctuality, fast response to provide bid, work started & completed on schedule, and high quality work. Excellent overall experience! All the neighbors are requesting information so that they can get quotes too!
Description of Work: Fence Replacement with three rail 6' cedar privacy fence. 348 linear feet, 2 double gates, & stained.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$5,700

Kim L.
05/2011
5.0
driveway gates
  + -1 more
Requested estimate from three companies "AAA Fence Pros"' "Alvarado Fences", and "Pecos Fence Co.". AAA Fence Pros estimate was les than the other two so we selected them. Their representative advised if they were selected that they would be here within 10 work days to do the job. They were here as promised and tore the old fence down and hauled it away and put in the new fence. This took them between 51/2 and 6 hours. I was pleasently surprised at the speed and effeciency of the workers.
Description of Work: Replaced a fence bettwen my property and the neighbors.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$986

Contact information

San Antonio and Austin, Central And South, TX 78258

http://www.aaafencepros.com

Service hours

Sunday:
Closed
Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM
Saturday:
Closed

Licensing

Bonded

Insured

No License Required for Trade

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Fencing,
Wrought Iron

FAQ

AAA Fence Pros is currently rated 4.9 overall out of 5.

Sunday: Closed

Monday: 8:00 AM - 5:00 PM

Tuesday: 8:00 AM - 5:00 PM

Wednesday: 8:00 AM - 5:00 PM

Thursday: 8:00 AM - 5:00 PM

Friday: 8:00 AM - 5:00 PM

Saturday: Closed

AAA Fence Pros accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
Yes, AAA Fence Pros offers free project estimates.
Yes, AAA Fence Pros offers eco-friendly accreditations.
No, AAA Fence Pros does not offer a senior discount.
No, AAA Fence Pros does not offer emergency services.
Yes, AAA Fence Pros offers warranties.
AAA Fence Pros offers the following services: Complete Turnkey Installation of: Wood privacy fences, horizontal wood fences, ornamental iron fences (also referred to as wrought iron), ranch style fences, driveway gates, automatic gate operators.
Unfortunately at this time we cannot accommodate small jobs such as: gate repairs, fence repairs, and jobs less than 40 linear feet. We have also discontinued the installation of residential chain link fences due to the low demand.

Contact information

San Antonio and Austin, Central And South, TX 78258

http://www.aaafencepros.com

Service hours

Sunday:
Closed
Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM
Saturday:
Closed