Tropix Pools

Leland, the tech, was knowledgeable. He and I (and others) determined I needed Jandy to honor my warranty on my brand new pump and that they, Tropix, could install the newer, replacement pump, clean, and maintain the pool. Shortly after Leland's inspection, Dan, the owner, stopped returning my calls. He also stopped returning my emails, offering no explanation.

Went well. Job was complete in a timely manner. The only reason I won't be using them again is that I no longer own a pool.

I had used Tropix for many years for various repairs to my pool. I hired them to replaster my pool and repair the sheer descent (wall of water), among other things all necessary after many years. It took them several months to do the work, and in fact they left without completing some of the repair work. When I kept calling the person supervising the repairs, Caleb, he told me they were finished with the work. After I finally convinced him to meet me at my home and see for himself, he discovered they hadn't completed the work but had lied to him. After numerous calls they came out and finished "repairing/rebuilding" the sheer descent, but it continued to leak. It has just been over a year and it is falling apart already. They also broke two tiles and just stuck them back on. They failed to fill in the missing caulking type product that goes between the coping and the tile, even though I specifically asked if that was included and assured it would be done. Caleb then quit returning my calls, and he actually lied to me several times saying he was out of town, when the receptionist had actually told me he was in town. After about 15 calls, I finally gave up, and the work on the pool has never been completed. I was a loyal customer and trusted they would complete the job and do the work right, so to have things incomplete and falling apart is very disappointing!

I originally posted a good review for Tropix Pools when they performed the original plaster job. But after two years of cracking and plaster separation from the bottom of the pool I can no longer recommend them. Tropix plastered my pool originally in May of 2011. The sale and subsequent install went well. After about 8 months we started to notice some discoloration to spots in the bottom of the pool. Initially we thought they were stains from debris, but after more time they began to raise and the cracks became rough to the touch. Caleb from Tropix came out to look at the issue right at one year after the plaster but was not able to make a determination as to what the problem was. He said keep an eye on it and let them know if the spots increased in size or if more appeared. As time went on we began to see more spots to the point where there was a dozen or so. I called Caleb back out but no solution again. After another week of looking at the problem I decided to drain the pool so we could actually put our hands on the cracks. At that point we determined that the plaster was raised and pulling away from the base of the pool. Caleb was called and came back out, I also called the owner, Robert Hill to discuss the situation. Caleb came onsite and diagnosed the problem as a bad plaster job, his comment "plaster did not adhere to the base when it was originally installed". Told me that that they had since them fired the subcontractor that performed the work. I asked for a repair total with concessions considering all the facts, he said he would get with Robert Hill and get back with me. Caleb came back with an offer to re-plaster the pool with a couple hundred dollars off which I did not think was sufficient considering the situation and his admittance that the original job was poor. I feel like I gave Tropix the opportunity to make the situation right but they failed to come up with an equitable solution and I still to this day have not received a return call from Robert Hill. In hindsight I should have been more demanding or handled the complaint with written correspondence, live and learn on this one to the tune of 4000.00.

I used tropix to replaster and then later install new coping on my pool - they did a good job on those things. I then started using tropix weekly cleaning service for a while and found it to be mediocre at best. Prior to using tropix, I had been using another chemical-only service. I switched to tropix because they had done a good job on prior repairs and I needed a full-service pool service. When I signed them up to do the weekly service, they told me that I had to install a tablet chlorinator or they could not perform the service - so I did. I would frequently see algae on the walls of the pool. They said it was because the filters were dirty. When they finally sent someone to clean the filters, he found that the filter cartridges were completely covered in cement from the coping work they had done previously. They charged me only 1/2 price for a set of new filters but I felt they should not have charged me anything for them, or for the filter-clean service call. Summary - they do a good job on repairs but are barely adequate with the weekly cleaning and more expensive than the competition. I would not do business with them again.

I have received “Exceptional Pool Service". All of the appropriate items on the Pool Maintenance Report have been performed to my satisfaction. I am very pleased with the quality of the service provided as well as the professionalism of the company overall.

Their service is fine. So far, they seem great. James is great. Ever since he has been doing the pool it is sparkling clean. I am very happy.

Their service is very good. The man who services our pool is very dependable. He takes care of everything for us. If we’re out of town he knows what to do without supervised. They are totally independent.

I have been using Tropix Pools for 5 years.

They always let us know what, if any, problems may be before we even get a chance to call them. We don’t ever have to do anything to our pool ourselves. We have five dogs, some of which are aggressive. They send the same guy every week and we have never had a problem. They have never sent anyone out I wasn’t comfortable with. They bought out our previous pool company, but kept all the people. It has been great service all the way around.

Of all the Pool companies that I have dealt with, they are the best and I will use them again. Their prices were better compared to places like Leslie’s and others which can be a bit pricier. Their prices were reasonable. They were helpful and they were good. They were great on staff friendliness and professionalism. They did the job; all the companies are too expensive, but they were okay. It is still working. They were great.

I've only been using Tropix Pools for a week or two because they bought the company that I was using. Their service is perfectly good and they meet my needs and are responsive.

Most months out of the year were great, missed one week, but they deducted the cost of the mishap...was a Management change. Otherwise, no complaints, pool looks perfect every week. Which is why we wanted a service for this rent house.

Did extra service, by cleaning the salt filter

They were prompt and I will use them again in the future.

The service was $400 per month. I thought they did a fine job, but it was too pricey for us. They were prompt and showed up when they said they would. After some research, we found that they were more pricey than others. They did excellent work.

Once again I feel that I am satisfied with the dervice I get from Tropix Pools

I have used Tropix for almost 4 years and have never had a bad experience. Every week my pool is clean, no hassles, no chemicals to deal with.

Mr. Reyes was on time to service the pool. He made suggestions as to correction of the pump problem. If you call Tropix Pools, then you will receive call for the correction the next day itself.

They are wonderful. They are reliable. He keeps us informed. He even sent us a Christmas card.

I was pleased and their service was pretty good. I may want to switch back to them at some point. I would recommend them.

I have used them for years. I will continue to use them again in the future.

This company is excellent. They did exactly what they said they were going to go and finished ahead of schedule.

We used Tropix for weekly pool cleaning for many years. But we saw the quality of service drop off dramatically in the last year. It seems we had a different tech every month. The last few did a very poor job cleaning our pool. There left rocks and debris in the pool, I found unreported leaks in the filter, they left the freeze guard door open constantly, the Polaris didn't work for 5 weeks even after repeatly called to complain. In the last month I called three times to complain about the service and nothing was resolved. So I fired them and am looking for a new service provder. No one even bothered to call me back after I terminated the service to discuss my issues or try to save our business. Sad.

Jeff Blair was quick to get me and bid and the best overall price. Project was completed ahead of schedule even after a scheduling conflict. I'm very happy with the end result; pool looks great.