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Secret Simple Computer Repair

Computer Repair, Website Design & Development

About us

My name is Shane, and I am a mobile computer repair expert with over 10 years' experience and hundreds of happy clients! I do the following: * Fix slow computer, including viruses, malware, and Trojans removal * Blue screen or black screen problems/boot and reboot problems * Internet connection problems * Passwords reset/unlocking welcome screens/removing passwords * Data migration, transfer, backup and recovery level 1 and 2 (RAID) * Software upgrades and technical support I also do hardware repair/performance enhancements with wholesale pricing on the following: * LED/LCD screens, keyboards, hard drives, and motherboards * Cracked screens/LCDs (all tablets, Ipads, and cell phones) * Fans and internal cleaning * Batteries/power supply components, memory upgrade, and much more! I additionally do the following: * Customer websites, blogs, computers, and printers for sale! * Live computer training on MAC, Windows, android, apps, software, and email * Set up printers, fax machines, scanners, Ipods, new laptops/desktops, cameras, network routers, wireless routers, email, web and applications! When you contact me today, you speak directly to me and schedule me to come to you at your apartment, home, or office around your work schedule this week!

Business highlights

20 years of trusted experience
Emergency Services Offered

Services we offer

* Fix Slow Mac and PC Windows Computers * Software and Hardware Diagnostics * Data Recovery * Hard Drive upgrades to Faster Solid State Drives without losing data * Virus Removal * Recover passwords including Apple ID, Email, and Microsoft

Services we don't offer

Whatever I cannot do I will gladly refer you to someone that can: *Cracked screens & lcd's. * Screen replacements * Websites. * Web design. * Programming. * Phone screen replacement.

Amenities

Free Estimates
Yes
Warranties
Yes
Senior Discount

10%

Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
Financing Available
MasterCard
PayPal
Visa

Reviews

4.916 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
94%
4
6%
3
0%
2
0%
1
0%


Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Showing 1-16 of 16 reviews

Mark S.
09/2017
5.0
computer repair
  + -1 more
Turned out not to be a battery/power issue but a defunct mother board. We appreciated Shane trying each possible source of the issue before we got the last diagnosis. He even showed us how to pull the old files off the hard drive so at least we still had all our data.
Description of Work: Thought my laptop had a power issue that needed fixing.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Glenna B.
09/2017
5.0
computer repair
  + -1 more
Shane knew exactly what the problem was and got the job done. I thought, well maybe he knows hardware, but I also had a printer/copier/scanner that I thought may stump him. Not at all. He got it all done! Excellent rate ($50) so I tipped him $30 because he spent 2 hours working on it. I had another quote for $95. Glad I used Shane.
Description of Work: Could not get on the internet. There was some problem with Windows 10. Also, was not able to make new printer/scanner combo work.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$50

Paula B.
07/2017
5.0
computer repair
  + -1 more
Shane got the computer working again. Got Yahoo email to work on my phone. Helped me with passwords and putting on a antivirus program and removing junk software programs I did not want.
Description of Work: HP Touchsmart computer was not starting. Also could not log into yahoo email on phone. And needed help with some passwords.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$75

Steve J.
09/2016
5.0
computer repair
  + -1 more
Shane was prompt, courteous, and thorough. When my hard drive failed, I called Shane in the afternoon. He arrived within 1 hour, quickly diagnosed the issue on site, and suggested a few repair and replacement options along with their pros/cons. I elected hard drive replacement. Shane took my PC and returned it the next morning with new hard drive installed and Windows loaded. Shane went above and beyond the call of duty by preinstalling several useful apps such as browsers, cleaning out my PC's fan for no extra charge, and tweaking settings on our wireless router to improve Wi-Fi speed throughout the house. Shane really knows his stuff. Excellent turnaround time. Price was reasonable (and included the new hard drive) Highly recommend Shane
Description of Work: Diagnosed and replaced faulty hard drive in desktop PC

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$175

Nanda B.
07/2016
5.0
computer repair
  + -1 more
Shane is a very personable young man who came to our home to upgrade our computer and clean it up. He is very knowledgeable about computers but can explain what he has done in a novice way so even a person who is not real computer literate can understand. I had to contact him after he left about a problem and he was quick to get back to me to fix the problem. I really like that I don't have to drop off our computer some place and wait 3 or 4 days. I will definitely call Shane again if needed and will recommend him to all my friends. His price is extremely reasonable.
Description of Work: Upgrade to Windows 10

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$75

Barbara B.
06/2016
5.0
computer repair
  + -1 more
Best computer guy I have ever come across for all your needs. He knows his stuff and is very reasonable in cost. I will always use him from now on for all my computer needs and give him referrals. It is really nice to find someone who know what they are doing.
Description of Work: Tune up windows 10 computer, removed viruses, fixed software issues, helped understand my gps Nexstar ad camera sd card, showed me sc card slot on computer, fixed scanning on my hp printer, made shortcuts to things I needed, Setup firefox to get to my email and facebook accounts introduced online faxing and created shortcuts to free websites to use

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$75

Angela N.
06/2016
5.0
computer repair
  + -1 more
Lovely, Shane is efficient and professional. He tells you what you need to know but does not chat too much if it will be confusing. He will educate and coach you to the extent that you wish to absorb. He is so experienced that he just tunes things up that you did not even notice you were having trouble with. I feel confident he would find anything that stood out to him.
Description of Work: Macbook Air computer. Confirmed external hard drive failed, formatted new, defragmented to help it run faster, installed malware on my browsers, educated me on some iCloud issues, and taught me how to use the free cloud to store some items that were slowing my computer. General tune up.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Marlene P.
03/2016
5.0
computer repair
  + -1 more
You know, when your husband is blind and you have to do EVERYTHING with business and upkeep, you get used to being ripped off because businesses know that ignorance is where they can rip you off. How wonderful to find a young man who is respectful and honest. Shane, you've got my business from now on.
Description of Work: Cleaned up Windows 10 updates that were slamming and jamming my computer. Examined my husband's computer...

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Robert D.
12/2015
5.0
computer repair
  + -1 more
unknown
Description of Work: Computer maintenance and updates
Rating CategoryRating out of 5
Yes, I recommend this pro

Al H.
11/2015
5.0
computer repair
  + -1 more
unknown
Description of Work: He fixed my laptop’s Microsoft outlook and removed a virus; he also fixed a computer that wouldn’t boot up.
Rating CategoryRating out of 5
Yes, I recommend this pro

Benton R.
11/2015
5.0
computer repair
  + -1 more
unknown
Description of Work: They replaced the battery in two different computers, which were hard to locate. They also cleaned up those two computers too.
Rating CategoryRating out of 5
Yes, I recommend this pro

Bridget G.
11/2015
5.0
computer repair
  + -1 more
unknown
Description of Work: He’s repaired 3-4 of my computers over the last few years.
Rating CategoryRating out of 5
Yes, I recommend this pro

Alice H.
11/2015
5.0
computer repair
  + -1 more
unknown
Description of Work: He transferred information from my PC to my laptop. The second time he helped me, he cleaned my laptop when it got a virus.
Rating CategoryRating out of 5
Yes, I recommend this pro

Kenneth W.
11/2015
5.0
computer repair
  + -1 more
unknown
Description of Work: He cleaned up my computer and redid everything on it. He eliminated viruses and made it run faster and more efficiently.
Rating CategoryRating out of 5
Yes, I recommend this pro

Lucien J.
11/2015
4.0
computer repair
  + -1 more
unknown
Description of Work: He’s helped fix my computer and the printer. He’s also helped me with programs on the computer too. He could work on his communication but he’s very responsive and reliable. He works on hardware and software, on desktops and laptops.
Rating CategoryRating out of 5
Yes, I recommend this pro

kenneth M.
01/2015
5.0
computer repair
  + -1 more
Shane replaced the laptop CPU fan, but the fan was still making loud whirring noise. He came back, No additional fee ( 90 day warranty ) tested, troubleshooted and fixed the fan. Shane did a great job!
Description of Work: Replaced the laptop CPU fan

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$40

    Contact information

    1320 Arrow Point Dr, Cedar Park, TX 78613

    http://www.secretsimple.me

    Service hours

    Sunday:
    1:00 PM - 7:00 PM
    Monday:
    Closed
    Tuesday:
    9:00 AM - 6:00 PM
    Wednesday:
    1:00 PM - 5:00 PM
    Thursday:
    Closed
    Friday:
    1:00 PM - 5:00 PM
    Saturday:
    Closed

    Licensing

    Insured

    No License Required for Trade

    Eco-friendly Accreditations

    LEED Accredited Professional
    No
    Energy Star Partner
    No
    EPA Lead-Safe Certified
    No
    Use Green Products or Work Practices
    Yes
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Computer Repair,
    Website Design & Development

    FAQ

    Secret Simple Computer Repair is currently rated 4.9 overall out of 5.

    Sunday: 1:00 PM - 7:00 PM

    Monday: Closed

    Tuesday: 9:00 AM - 6:00 PM

    Wednesday: 1:00 PM - 5:00 PM

    Thursday: Closed

    Friday: 1:00 PM - 5:00 PM

    Saturday: Closed

    Secret Simple Computer Repair accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,PayPal,Visa
    Yes, Secret Simple Computer Repair offers free project estimates.
    Yes, Secret Simple Computer Repair offers eco-friendly accreditations.
    Yes, Secret Simple Computer Repair offers a 10% senior discount.
    Yes, Secret Simple Computer Repair offers emergency services.
    Yes, Secret Simple Computer Repair offers warranties.
    Secret Simple Computer Repair offers the following services: * Fix Slow Mac and PC Windows Computers * Software and Hardware Diagnostics * Data Recovery * Hard Drive upgrades to Faster Solid State Drives without losing data * Virus Removal * Recover passwords including Apple ID, Email, and Microsoft
    Whatever I cannot do I will gladly refer you to someone that can: *Cracked screens & lcd's. * Screen replacements * Websites. * Web design. * Programming. * Phone screen replacement.

    Contact information

    1320 Arrow Point Dr, Cedar Park, TX 78613

    http://www.secretsimple.me

    Service hours

    Sunday:
    1:00 PM - 7:00 PM
    Monday:
    Closed
    Tuesday:
    9:00 AM - 6:00 PM
    Wednesday:
    1:00 PM - 5:00 PM
    Thursday:
    Closed
    Friday:
    1:00 PM - 5:00 PM
    Saturday:
    Closed