My Pool Guy

I contacted My Pool Guy (Ryan) by eMail and he got back to me immediately and was able to come to the house within an hour. He came over and diagnosed the problem, ordered the part (heater pump), and came back when the part came in and installed it. I simply can't say enough about the level of service provided.

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Ryan has been great! He is professional, punctual and has done a great job maintaining our pool. Would definitely recommend him to other members.

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My hot tub was leaking at the drain cap/open/shut valve area. We had tightened both as much as was humanly possible (and with a wrench). I wondered about whether it needed a washer, but as there hadn't been one ever, I assumed the problem was greater than that quick fix. Mr. Kelly called when he was on en route (much appreciated). He took a look and said it just needed a washer, which he then put on. Presto! No more leak! He didn't charge me for the call, though he drove at least a half hour to get to me. I told him I'd write an Angie's List review, and from now on he's my new spa guy. When a service provider is knowledgeable, and also really nice, I'm happy to have found them and happy to become a loyal customer. Thanks again, Ryan! : )

I contacted him in the morning and was told he was going to be in my area and would stop by to take a look at my pool system. I let him know that by the time he would arrive I would not be home and he told me that was fine that he would take a look and provide me with an estimate and text me with quote, etc. Afternoon came, nothing...evening came, nothing...next business day came, still nothing. You shouldn't promise something if you do not plan on delivering or you should at least call or text to let your customer know you can not make it. Very disappointed in the treatment and non-service we received.

Get comfortable, I'm gonna let it all out, and it's been bottled up for a while. But if you're on the run and don't have the time to read much, I can sum it up with if I had a lot of money, and Ryan wanted to take over the pool industry, I'd invest way big in him. Austin's pool industry needs a savior, and Ryan is its jesus. To me, serving my clients is about justice. If a client of my company's isn't treated well, in a thoughtful way and with only the best of intentions, it's an injustice, no excuses. As a result, I've got any eye for, and appreciation of, businesses that just get it. And I was about to give up on the pool industry until I crossed paths with Ryan (top-rated on Angie's List, FYI). If the Hall of Justice had a pool, Ryan would be their pool guy. I'm new to Austin and a first time homebuyer and it came with a pool, and both needed a lot of work. In other words, I was fresh meat to service providers. What I've learned in a short amount of time is that all Austin service providers are nice, and most will rip you off, from plumbers, to roofers, to electricians, to pool guys, to tree guys, to A/C guys. And I don't mean like they charge a lot, but I mean confirmation that I was ripped off, and then going and getting my money back from guys who could kick my a**. And getting four estimates for everything, and seeing how three out of four will put in outrageous bids, some wildly outrageous, and then you get the one guy who is fair about it. And while I know this may sound bad, it's true, the pool industry doesn't employ a lot of brainiacs. My experience has been they're either flat out not that bright, or really good at remembering a lot of facts and pieces of equipment and will talk your ear off about 50 different solutions to a problem to show you how smart they are, but they don't know how to problem solve. This means if you're in a pool store, they'll consistently and earnestly and with the best of intentions jump to the wrong conclusions, after not asking the right questions and generally not being able to connect dots. Even when they come out to your house, and I mean 4-5 star reviewed guys, they're just nice guys who know how to skim a pool like nobody's business (and will charge you $50 f'n dollars to do it... give me a break!!!). But when it comes to fixing problems, not much there. So the call before I called Ryan was to who I thought were going to be my pool guys for the rest of my life. So I called them up and tell them I've had it with the piece of shite barely working saltwater system the prior owners left me with but somehow got to work during inspection. So they give me a price of $1,800, exactly double what it costs to get online. Double. And then there is the labor. So I call them and they tell me the warranty won't be any good, and you don't know what you're going to get, and they support local business, and then, the cherry on top, was they have a family to support. So, I call the maker of the saltwater company, and they said the online company in question was their biggest buyer, and they have three warranty guys lined up just to service their products this company sells. They also tell me that if anything is missing from the box, they will provide it free of charge, as they do with all of their suppliers. I get the same story from the online company. So I call my former pool guys back, and the owner gives me the same sob story, and then says at the end, two things that finally made me realize who I was really talking to. He said that he wouldn't sell it at that price to his grandmother, and that he may have had fat fingers when putting together the estimate. When I tell him I'll be writing a negative review, he seemed to think there was nothing wrong with putting in a ridiculous bid, as and quot;it's just a bid.and quot; Idiot. So fast forward, I call Ryan, and he says he'll install whatever I want but no guarantees on warranty. I get it. I did the research. So I'm good. I ended up doing more research, and found a better system (Pentair, very happy). I asked him to get a bid, and he told me the name of his local supplier and what they're charging. It was about $200 more than online, and I went with it to keep things simple. He installed a new pool light (found a 500 watt for same price as 300 watt), fixed my polaris, installed the Pentair saltwater system, and installed a new lever thing for the pump/filter for get this, $1,800 (parts and labor)!! Him and his brother worked their a**** off all day long, and nailed it. It would have been easier to install the Pentair one way, but he did it another way as it looked better. The pool light was jammed thanks to the d******* sellers of the house, and he went home and got a bathing suit and jumped in and unjammed it (after more than an hour, being careful not to damage the pool interior). And he charges a very competitive monthly (see five week months...) pool cleaning rate. Give this guy your business in the name of justice.

He gets the job done. He corrected the problem in an efficient manner. He had to pick up some equipment and parts but he did it in a timely manner. He informed us what needed to be done and gave us a price range. He came in within that range and we're satisfied.

Called Ryan on Monday and he was here the next day. Great response time. Excellent work!

Trouble finding someone reliable and professional in the pool service industry in North Austin/Round Rock? This guy is your answer. I have gone through 3-4 companies over the past two years and switched over to Ryan and My Pool Guy a few months ago. The number one thing I really appreciate about Ryan is he will either pick up the phone when you call, or call you back within a short period of time, he's very accessible and responsive, something that is really lacking in the pool business here in Austin/Round Rock. Ever since I signed up with My Pool Guy, the service has been great, and 100% on-time, it's now one less thing I have to worry about and the pool maintenance is essentially on auto-pilot. The pricing is great as well, he includes the chemicals and can provide weekly service for $150 to $165 per month (plus tax) based on your specific pool, which if you've shopped around, is highly competitive with other providers. If you have been having trouble getting someone solid to handle your pool maintenance, I would stop your search right here and call Ryan at My Pool Guy.

We have different needs each time by them. They are reasonably and fair priced. They are very knowledgeable. Our overall experience is excellent.

Ryan is one of those guys, like good electricians and plumbers, that when you find him you want to put him in your and quot;goto bookand quot; and share him with your neighbors and friends who need similar services. With all these so called experts out there, it is refreshing that once in a while you run into these and quot;goodand quot; guys. His service is excellent in every manner. He is punctual, extremely reasonable, talented, and always adds that extra bit of service that is personal to your needs. After the job is completed, he will also check back with you to see that everything is still going well. We are fixin to do some major repairs on our pool and its equipment (they are about 23 years old), and will be using Ryan (MyPoolGuy) for all of it. With him, I can trust that the work will be done correctly, reasonably priced, and guarranteed. I would recommend him for all Pool/Spa work. As Allstate Insurance puts it, and quot;you will be in good handsand quot; with My Pool Guy.

I originally contacted Ryan Kelly with My Pool Guy because of a professional opinion that was needed during the course of my work. I used the Angie's List prior experience log to call Ryan for help. Ryan was professional when we first spoke, agreeing to make a trip outside his normal territory to review the condition of a pool and offer an opinion on it. I paid My Pool Guy for this consultation. I spoke with Ryan at that time about a pool that I was having installed, and asked him if he offered any service to act as an and quot;overseer,and quot; protecting my interest in the pool installation. I explained that I just wanted someone to assist with making sure all of the details regarding the pool install were handled properly. I made clear to him that this was a service that would pay him for, as he would have several 20 minute trips to my house during the course of the construction. I also asked if I could use his pool cleaning services for the first 2-3 months, having him teach me the proper way to tend to the pool upkeep. He stated that would be fine and that he did this with other people. He agreed that he would perform that service and told me to contact him when the pool layout was done, then he would schedule coming out, according to what stages the construction was in. I called in the day I scheduled the yard layout with the pool company. Two days went by and he did not respond. On the day that the layout was done, I called again. This time I spoke to him and he stated and quot;I was just about to call you. I got your message.and quot; He stated that he had been busy and I stated that it was no big deal, then we continued to speak about the overseeing that he had agreed to. This should have been my first hint that follow through was not a big priority. He stated that he wanted to be at the house when the forms were up, prior to them shooting the gunite. We agreed that he would be at my house on Saturday, 11/19 between 4:00-5:00, to review the forming. I never heard from him. I sent a text message to him at about 5:30 that evening, and then called the following day and left another message. He has not made any attempt to get back with me. I'm not sure what happened, but I would expect at least a courtesy call explaining what happened. I now have had to allow the pool contractor to address the install with the hope that everything is being done correctly. So far things are going well with the install, but this is not my forte'. I will now begin the search for someone else to clean the pool initially, assisting with me learning the ropes myself. I was excited to begin with, as Ryan appeared to handle himself in a professional manner and sounded very experienced in the pool industry and, initially, good customer service. He definitely did not follow through on things that he stated that he would. I'm not really sure why, as I had paid him for the professional opinion he offered and had explained that I was ready to pay him for the services he would provide to me. I guess he has enough work and needs no additional. Definitely a let down after our initial visits.

Our salt water generator was not working; cleaner also needed repair. We've worked with other pool companies and haven't been very happy. Some are more interested in upselling to products they sell, seem inconvenienced by making house calls, etc. Ryan called when he was on the way, came right on time, fixed a few things for no charge since the original cleaner repair did not take a full hour for labor. When I asked him to check it out, he analyzed the salt water system we purchased a year earlier when another pool company told us our existing system was shot and could not be replaced for less than $3000. (co-incidentally, they were dealers for this other system -- which has not worked properly since we bought it, and the company was very non-responsive about complaints and problems) Ryan looked at the original system, pointed out that he could easily replace the mother board and restore the system like new for much less that the other company quoted. After running into some unexpected wiring glitches thanks to the other crappy system installed, Ryan spent extra time installing the new system (in direct sunlight and 100+ degree heat) - and he did not charge us for the extra time, saying it was his mistake. He was more concerned about making it right! We are VERY happy to have a trouble-free system for a fraction of the expected cost, and are happy to have a reliable, knowledgeable pool guy. Definitely will call on him for all our pool maintenance and repair needs.

About a year ago we switched to My Pool Guy because our current service kept raising their rates. I found My Pool Guys website and contacted Ryan Kelly. He responded right away and we liked his price of $150 per month cleaning service he quoted us, which includes all chemicals. We have a large deep pool so this was a great price. We had been wanting to replace our dated filter system and Ryan took care of this with an extremely competitive price. A couple of months into our service I mentioned to Ryan that we were planning a out door pool party, he came by the day before our party to make sure everything was clean and ready for guests. Just recently, we discovered that we had a broken underground pipe. Between my husband and Ryan they worked together to dig it out and fix the pipe. When we asked Ryan what we owed him he said nothing. Wow, he has gained some loyal customers of us and would highly recommend him to anyone.