Cedar Park Overhead Doors

The installation was performed by Gabriel. He was extremely professional and did a wonderful job; in a timely manner. He was very alert to make certain there were no underlying problems with the garage door itself, and used caution to intall the garage door opener where it works safely. I found it very refreshing to have a company available to me with "old time values and customer service" ! I will most certainly use them for any future needs, and will spread the word to my friends and neighbors.

Rusty was my technician for replacing the spring and rollers on my garage door. My hardware was 13 years old. I have a 2 car garage door and it was supported by one spring. I was educated by Cedar Park Overhead Doors and Rusty that one spring was not adequate for supporting my garage door size and weight. My garage door is now fitted with 2 new springs and new "quiet" rollers. Rusty is very professional and answered all my questions. When I was a child I saw what a broken garage door spring can do. I will never forget the damage it caused. I now feel safe with the new installed hardware and a wonderful company providing this service. Thank You

Ted came a tuned up our garage door. The thing was SCREECHING when we closed it. He knew right away that the rollers were rubbing on the rail/track on one side. He made adjustments and lubed everything up. No it's nice and quiet. Even though he had some trouble with some over tightened bolts (not his fault) and the job took a bit longer, he still only charged us the Angie's List coupon rate. I'll call them anytime I need anything related to my garage door.

I called this morning and spoke with a very friendly rep who scheduled me for an afternoon appointment, and said that a technician would call to let me know his ETA. Larry called shortly and said that if it was convenient he could come now - knowing that it is a good drive from Cedar Park to Wimberley. In very short order he was here and began working. One of the things that I really appreciated was how well he listened to my concerns and never scoffed at my limited vocab of the task or understanding of how garage doors worked. He mentioned where to find and what to use products for maintenance of the springs, and before you know it - he was done. He brought his own equipment - ladder, sprays, belt lubricant, and talked with me throughout the whole job explaining what roller types were best for what application, long vs short, nylon vs metal, and many other garage door facts. I am so happy. I had a great experience meeting a very nice technician who was very competent at this job, and dealt with a great service oriented company that completed the job to perfection. I would have never known about them if it weren't for Angie's List - got them straight out of the February 2012 magazine. Thanks Angie!

Jeff the technician arrived within two hours of my initial call made late in the afternoon and we agreed a new door opener was the most economic way to proceed. Arriving earlier than the appointed time the following morning he cheerfully and professionally handled the installation.. GREAT service.

I'm a professional mechanical engineer and am known for paying high attention to detail. I called around 2:30 on Friday 2-17-12. Got a quick answer from a woman dispatcher. She ask could they have a technician out that day. Sure. Larry called me about 15-20 minutes before showing up. He showed on time. It was just starting to rain. I showed him the problem with the bent track. He gave me a good recommendation to replace the track and door opener as any fixes would likely break in the future (which I agree with) and I would spend almost as much on special order Genie parts and labor as just replacing the drive system. We upgraded the system from a Genie chain drive to a LiftMaster belt drive per my request. The belt drive added about $80 in cost and I would highly recommend spending the extra money. Everything was installed by 6 that day. I asked about my other garage door. Larry lubricated the track and told me he would not replace it. Again a decision I agree with. He could not have been more professional. He met all commitments for time, materials, and workmanship. He fully explained the system to me. Don is running a very good company. I'm even jealous of the high level value (quality, cost and time) that CEDAR PARK OVERHEAD GARAGE DOORS I would strongly recommend this company and especially Larry.

The whole experience was short and sweet.

The initial phone call to schedule the appointment was very good. A date was scheduled, with the arrival being between 8am-12pm. The first problem was that the person went on to say it would be closer to 8am, which set my expectations.My service person arrived at 12:20pm, and joked that technically, he was only 20 minutes late. He went on to blame the home office for setting those expectations, that he was overbooked, etc. I outlined the problem, and the service person began work. After replacing some parts and rewiring others, I then tried, successfully, to reproduce the problem. At this point, I lost my temper, having wasted my entire morning waiting what turned out to be no fix. The person then set about trying to figure out the problem, and recommended that the 1/3 HP be replaced with a 1/2 HP motor, "because that's all they usually have in stock." I also mentioned that my other door's light would not come on, and he screwed the light in tighter (which I've tried before, which works only temporarily). To the service man's credit, and due to my obvious dissatisfaction, he did not charge me for the services performed, even though I had calmed down and offered to pay for services rendered. He provided estimates to replace a circuit board, as well as replace the motor with 1/3 and 1/2 HP motors. Now, weeks later, my problem is not fixed (I haven't had time to find another company to come out), and my other door's light stopped coming on a few days after his 'fix'.

very good. we have used this company several times in the past and have always been happy.

I called Cedar Park on Wednesday, Jan. 19, to talk about their coupon on Angie's List for a $38 garage door tune-up and system check. They offered to set me up for an appointment the next day. The service man, Rusty, came when promised. He was in an unmarked truck, had no uniform, and offered no credentials, but seemed to know what he was doing. I offered him the printed coupon from Angie's List, but he waved it away. He worked on the door spring to balance it and made other adjustments. When he was finished, the door clearly worked more smoothly. I mentioned that I would be paying the price on the coupon. He said he guessed that was right...could he see it. I showed it to him. He then announced that there was a trip fee of $10, which with tax brought the total to $48.83. (must have only charged tax on the fuel fee). While that might still be a good price, a trip charge/fuel fee was not mentioned anywhere on the coupon or on the Angie's Listcompany page. Then, when he wrote the ticket, it was not from Cedar Park Overhead Garage Doors but from Hutchins Garage Doors. I am happy with the way my garage door works. I am not happy about being charged a price different from that advertised. I am also wondering who I was really dealing with. Not very professional.

This went so well that I can't help wondering if I had an other-world experience. I called Cedar Door at 2:30 and spoke with a person who asked a few questions about the door and what's happening. I explained the main spring is broken on a single-door for a two-car garage. He said someone would be at our house in 30 minutes. 10 minutes later, Les calls me and says he'll be there in 10 minutes. Upon arrival, Les explained the problem, gave me two options for repair, and suggested he inspect a few items as preventative maintenance. By 3pm Les was working to replace the broken part. By 3:30 he was finished. He reviewed the bill with me, reported the findings from his inspection, and thanked me for the business. He was entirely knowledgeable, well-spoken, and professional. He was also gone by 4:15, after a 2:30 call on a Saturday afternoon.

I called Cedar Park Overhead Doors based on their Angie's List ratings about 9:30 in the morning. They sent Les to our home by a little after 10:00, and he was finished by 11:30. I was very impressed. He explained how a twin spring would last longer and help the other door components hold up better, so I spent a little more than just replacing the spring that had broken. He also recommended replacing the rollers with sealed, ball-bearing ones, and the price for that seemed very reasonable. Our door is extremely quiet, and the opener motor hardly seems to be putting out much effort to get it up.

Called in the morning. Jeff J. arrived a couple hours later. He did a great job fixing multiple problems quickly and professionally. I was impressed with the methods and processes he went through to debug and fix problems. I would definitely use this business again.

I called in the morning and they sent a person that same day. Jeff was very personalble and professional. He installed the entry pad as requested and it is perfect. As it turns out they had also installed my four new garage doors and lifts (hired by my contractor). All work is top notch and I would definitely call them again.

Cedar Park Overhead Doors provides great service. From the time I called in to the time the job was completed was less than two hours. Amazing! Jeff G. was very nice and efficient. Highly recommend this company.

I was startled by a loud metallic bang coming from somewhere in my house earlier today, sounding like it was coming from the garage. I looked around, couldn't find anything. Later that afternoon, the garage door only opened two inches and stopped. I realized that the torsion spring had snapped (the loud bang I'd heard earlier!). A couple of searches online made me realize that there was no way I could get it done myself. I called Cedar Park Overhead Doors and talked to someone (did not get his name) who asked how many springs there were to be replaced, gave an estimate (and told me it would be the same cost if someone came tonight or if they came on Saturday morning, so they didn't charge extra for "after hours" work), took my address and phone number and said I'd hear from one of their technicians, but that it might be late tonight. Chris called about an hour and a half later and let me know he was about 15 minutes away. He arrived a little sooner than that, took a look at the garage door, had me move the car forward about a foot so he'd have enough room to do the repairs, then brought in his tools and ladder and had it fixed within half an hour, maximum. He also reconnected the garage door to the garage door opener track, which I'd disconnected when trying to figure out why the door wouldn't open. Lifetime warranty on the spring, and it's actually a little quieter now with the new spring installed than it was with the older one. I would absolutely recommend this business!

Contacted Cedar Park Overhead Doors in the morning and were told to expect a service repair technician in the afternoon. Rusty arrived and completed the work, explained what he had done and how the springs actually do the lifting of the door. He was professional, courteous and on time. The repair invoice was the amount that was quoted over the phone, no hidden surprise and we received a 10% Angie's List discount.

Our garage door opener had started malfunctioning - it would start and then stop closing when we hit the button - so we called them based on their reviews here on the website. We called Thursday afternoon, and Les was out first thing the next morning. He was more than prompt, he was actually a little early. He figured out the problem in just a minute - when my husband was working on the door sensors the week before, he inadvertently switched the two sensors when he put them back on, so the sensors were tripping and telling the door to go back up. We switched the sensors, and the opener was working perfectly again. It was such a quick and simple fix, he didn't even charge us. He talked to my husband about the expected lifespan of our garage door opener (namely, that ours was long past its expected lifespan), and wrote us up a quote for a new door opener since he was already here. He wasn't at all pushy about it or trying to get a quick sale. And, the price he quoted was very reasonable. When our current door opener fails for good, we will definitely be calling Cedar Park Garage Doors to replace it.

Garage door sounded as if it was a freight train. Now it sounds better than when purchased. Tune up of opener box, roller or wheels, and door is very silent.

Chris arrived promptly; was professional; and did an excellent job installing our new garage door opener. He walked me through the operation of the garage door opener, periodically asking me if I had any questions. His goal was that I was completely satisfied with his service - and I was. Chris even helped with advice on a general door security problem. Highly recommended.

I called immediately after 8:00 am and was asked to hold while they were processing another call. Very shortly, I was able to request the service I needed and give the location and contact information. I was told someone would be at my home before noon. At about 12:30, when I had not heard back from them, I called again and learned that my service request had inadvertently been cancelled. They were very apologetic and said someone would come right away to service my door. Within about an hour (they are located in a small town north of Austin, and I live in South Austin) the technician was here, and about 45 minutes later, my door was fixed.

They are good. They know what they are doing and I would use them again.

Estimate over phone. Showed up as scheduled. Great job.

*Note* I would use the company again, but I'd do more research to competition due to fuel fee surcharges. Our garage door opener worked fine but when the door fully closed the engine kept running trying to close the door more, resulting in a loud rattling noise. It could be switched off by pressing the button again. I called Hutchins Garage Doors since they are the top service award member closest to our home (South Austin). I called on Friday at 5:30 pm, got hold of somebody and explained the problem. I provided a name & address and a contact phone and I was offered an appointment between 8 AM and noon the next day (Saturday). Keep in mind that this was not an emergency call, the company is open on Saturday and the opener was working, which I mentioned on the phone. At about 8:30 on Saturday, I got a call from Corey B from Cedar Park Overhead Doors, requesting more information about the problem. I described the situation and he said that he knows what is likely wrong and said that he will be here within the hour.He arrived after about 45 minutes. Corey was very professional, looked at the system and immediately identified the problem - there is a magnet on top of the track that notifies the engine to stop when the part that attaches the door to the chain passes by it. The problem was that somehow the magnet shifted causing the opener to keep pushing the door even though it was already closed. Corey adjusted position of the magnet. He then proceeded to look at different points where the door was chafing against the rail. He tightened up some screws and lubricated the entire system, including the other doors. The door now opens and closes much quieter and the problem has been repaired. I have been very happy with the services provided and with Corey's professionalism. However, after I reviewed the invoice for this review, I realized that $15.00 fuel fee was charged as well. I felt cheated by this surcharge because it was not communicated to me ahead of time and Corey did not mention it when he filled out the invoice. This is the reason why I rated only C on the price. Again, I called Hutchins Garage Doors for their top service award ranking and the proximity to my home (~7 mi). The service was provided by somebody from Cedar park, who is 27 mi away. Corey explained that the same person owns both companies as well as a few others and that they share the pool of customers and field technicians. Perhaps it is my bad that I did not request a quote over the phone and did not inspect the invoice properly and realized it later that the fuel fee was charged. I understand the fuel fee if you drive 27 mi to your customer one way, but it is disappointing that it wasn't communicated ahead of time, over the phone. Since the opener was still working I was willing to wait a few days before an appointment was available by the Hutchins Garage Door company. I was not told that the service may be provided by another related company that is based in Cedar park, nor that a fuel fee will be charged due to the distance. I called Hutchins Garage doors on Monday and explained my dissatisfaction with the high fuel fee. I don't recall the person's name but he offered to refund $10.00 on the credit card, which I accepted. This leaves me with a fuel fee $5 to drive 7 miles one way, which seems fairly steep and hence the grade on price. Overall the service provided was great and I have no complaints except for an up-front communication that any technician within the Greater Austin area may show up, charging a decent fuel fee surcharge. I would use this company again, but this time I would extend my search radius by a few miles to look for other top service providers and check their prices/fuel fee as well. If Hutchins came comparable or cheaper, I would go with them, after I requested somebody living closer to us.

The garage door opener's connecting arm detached from the garage door a couple of days ago. I called Cedar Park Overhead Doors on Thursday at 4:30pm. The man who answered the phone (I forgot his name) asked me when would be the best time for a repair man to arrive at my house. I told him that Friday morning would be good. He said that Jeff (the technician) would call me first thing in the morning to schedule an appointment. At 8:00 am on Friday morning, Jeff called me and said he was just ten minutes away from my house. Jeff arrived at 8:15 am and promptly reattached the arm to the garage door. Jeff was very professional in his dress, mannerisms and he displayed the utmost confidence in the manner in which he corrected the problem. The garage door opener's arm was reattached in about 10 minutes. Jeff tested the work he had performed and lubricated the moving parts at no charge. The work was done quickly and correctly. The price was surprisingly low. Great job all around!