Dial One Johnson Plumbing, Cooling, and Heating

Plumbing, Water Heaters, Drain Cleaning,

About us

At Dial One Johnson Plumbing Cooling & Heating, customers will find a family-owned and operated team of highly skilled HVAC and plumbing technicians serving Cedar Hill, Dallas, and beyond. No matter what sort of service you may require, our experts have the knowledge and experience necessary to handle it – after all, we have been in the industry since 1965. We handle the installation, repair, and maintenance of HVAC systems such as air conditioning, heating, indoor air quality, mini splits and heat pumps, as well as plumbing systems like toilets, garbage disposals, piping, gas lines, sump pumps, water heaters, and drains. We also offer installation and maintenance on whole-home generators. When you need a team you can trust to offer top-quality workmanship alongside courteous, professional customer service, Dial One Johnson Plumbing Cooling & Heating is here to help you, 24/7. Call today to begin!

Business highlights

59 years of trusted experience
Women Owned & Operated
Se Habla Español
Family Owned & Operated
Emergency Services Offered

Services we offer

Residential & Light Commercial HVAC. Unit Not Cooling or Heating, Hot and Cold Spots in House, Unit Frozen. Residential & Commercial Repair Plumbing, Commode Repair, Fixture Repair, Stoppages, Water Heaters, Slab Leaks, Water Leaks, Gas Leaks, Repair Sewer Mains, Re-Piping, Leak Detection, Drain Cleaning, Jetting Services, Disposals, & Ice Makers. Generator Installation, generator maintenance

Services we don't offer

Pool Line Repair, Sprinkler System Repair & New Construction, septic tank pumping

Amenities

Warranties
Yes
Senior Discount

5%

Emergency Services
Yes


Accepted payment methods

Check
CreditCard
Financing Available

Photos of past projects

Reviews

4.6387 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
74%
4
11%
3
5%
2
4%
1
5%


Rating CategoryRating out of 5
quality
4.8
value
4.2
professionalism
4.8
responsiveness
4.8
punctuality
4.9

Filter reviews by category

Showing 376-387 of 387 reviews

Chris W.
02/2014
5.0
plumbing
  + -1 more
.
Description of Work: .

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$350

Marilyn G.
01/2014
1.0
plumbing
  + -1 more
Look above.
Description of Work: I bought service to have our plumbing pipes jetted with a camera. We have no use of our kitchen. Instead of calling me to say that they didn't do that they replied on Angie's List. No call or email. I'm angry. The package said that they would call on the 30th to schedule the work to be done. After the rave reviews i expected Professionalism. It is Thursday night what are the chances of getting the work done tomorrow.

Rating CategoryRating out of 5
professionalism
1.0
responsiveness
1.0

$200

Response from Dial One Johnson Plumbing, Cooling, and Heating
Ms. [remove member name], You did not provide a phone number to be reached at. You also did not provide an email address. The only way provided to reach you was through your Angie's List portal. We contacted you by Wednesday morning, a full 24 hours sooner than was promised in the offer. The store front offer that you purchased was for a drain cleaning through cabling. It specifically says in the offer, "Purchase this special offer and a licensed / insured plumber will perform a cabling service for your sewer line." Our offer specifically mentions cabling service, not jetting service. I am very sorry that you are displeased with the service offered to you. If you would like to provide me with any of your contact information, I would be happy to call you and discuss the matter. You can reach me or any other office manager at 972-291-0740. Thank you, Michelle Johnson Dial One Johnson Plumbing

Duane H.
07/2013
2.0
plumbing
  + -1 more
Very poor!
Description of Work: Provider identified the leak from a 3rd floor bathtub. Cut the ceiling and the pipe joint that was leaking. The bid to repair the joint (not including the ceiling) was almost $600. Please note, the technician on site was very helpful, the individual from whom he was receiving direction was not. Cold not adequately explain why the cost was so high other than to repeat there was only a 3% margin in the business. Will not use them again nor suggest others use them.

Rating CategoryRating out of 5
quality
2.0
value
1.0
professionalism
1.0
responsiveness
3.0
punctuality
4.0

$119

Audry B.
04/2013
2.0
plumbing
  + -1 more
unknown
Description of Work: I had a clog or blockage in the drain from kitchen sink. I purchased a Big Deal coupon for $150 for Drain cleaning and camera inspection that was originally priced at $450. If I had read the fine print I would have noticed it said "with clean-out available". I do not have a clean-out available. However it did not say anything regarding a 2 story house. As the technician and I were talking he mentioned if it were not for the 2-story house, he could have gone on the roof and ran the cable from there. As it was, his cable would not have reached the length required for the stoppage. And he did not know if the insurance would cover a fall from that heighth. If he installed a clean out in order to do the job required, it would be approximately $1000. As I live on a fixed income, this was impossible.
Rating CategoryRating out of 5

Response from Dial One Johnson Plumbing, Cooling, and Heating
I am sorry to hear that you were unsatisfied with the deal that was offered. We try to be very clear and upfront with what is necessary to perform the work. Having a 2 story home is not a problem at all to do the work when a clean out is available, Since having a clean out available was specified in the deal, we would of course not say that having a 2 story home would be a problem, when it certainly would not be with the access that we said was required. Thank you for taking the time to leave your response.

Glenda O.
03/2013
5.0
plumbing
  + -1 more
EXCELLENT!!!!!!!!
Description of Work: Purchased a coupon off Angie's List for clean out and camera sewer lines. Call them up and they came out the next day. Tony was wonderful, he listened to what was going on and then went to work. He came back with a question, then told me what he found. I had had another company replace the sewer lines in both bathrooms about a year ago, but we continued to have issues in the master, what Tony discovered was that the last 5 feet of the sewer lines going into the master bathroom was not replaces. I am so impressed with his Tony's work and this company's that I have ask for a quote to have them finish what the other company messed up. I would recommend them to any one out there. They have great coupons online.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Crystal C.
03/2013
5.0
plumbing
  + -1 more
unknown
Description of Work: We found the plumber on your list and we were contacted after we made our payment and they were very friendly so im pretty sure we would have gotten great service if we went ahead went the plumbing service but do to the landlord finding something stuffed in the pipes which was causing our leak we no longer needed the plumbing service and decided to just get refunded but future references we wouldnt mind using their services.
Rating CategoryRating out of 5
Yes, I recommend this pro

Jacqueline S.
12/2012
5.0
plumbing
  + -1 more
Please see above.
Description of Work: I had an emergency. This is the only company that responded. I had a leak coming from a frig. They checked the problem, however didn't have the part totally correct the problem but did stop the leak. The young man explained what was needed and how much it would cost, if I wanted to complete the job in the future. Nonetheless, while he was there he fixed a drain that was also leaking. I felt very comfortable and safe using this company. I had just bought the home and didn't want to invest a lot of money in repairs right away. The pricing is fair based on fair market value as the young man explained. They have a book to tell you exactly what an item cost so you're not at the mercy of price sharks. Plumbing is expensive overall; I would definitely use the company again.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

Bruce C.
12/2012
5.0
plumbing
  + -1 more
Great!
Description of Work: Service Tech was on time, and did a very thorough job of inspecting the sewer lines for any potential breaks or roots. He used the video camera to show me exactly what the lines looked like. Fortunately, no issues were found. I used them to inspect sewer lines prior to purchasing a home. I wanted to ensure there was not any issues with drain pipes located under the slab foundation. Overall, a great job and I would highly recommend them to anyone needing video drain inspection services.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Response from Dial One Johnson Plumbing, Cooling, and Heating
Thank you Member! I'm glad that we were able to get the information you needed from our services. Brian prides himself on doing his work in excellence. I'm glad that he was able to provide you with useful information. Thank you so much for choosing our company! We truely appreciate you taking the time to share your experience about our company!! Michelle Johnson Customer Happiness Manager Dial One Johnson Plumbing

Xing J.
08/2012
5.0
plumbing
  + -1 more
the did good job
Description of Work: open drian line and used camara located broken pipe

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Response from Dial One Johnson Plumbing, Cooling, and Heating
Member, thank you so much for taking the time to post a response about your experience with Dial One Johnson Plumbing! I am so glad that you were pleased with our services. Should you need anything, please let us know! Michelle Johnson Customer Happiness Manager Dial One Johnson Plumbing

RICK L.
01/2012
5.0
plumbing
  + -1 more
Their service was fine.
Description of Work: They did some general plumbing work for us.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Patricia B.
01/2012
4.0
plumbing
  + -1 more
Their service was fine.
Description of Work: They did some plumbing maintenance.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro

Contact information

158 Hood St, Cedar Hill, TX 75104

https://www.dial1plumbing.com

Service hours

Sunday:
12:00 AM - 12:00 AM
Monday:
12:00 AM - 12:00 AM
Tuesday:
12:00 AM - 12:00 AM
Wednesday:
12:00 AM - 12:00 AM
Thursday:
12:00 AM - 12:00 AM
Friday:
12:00 AM - 12:00 AM
Saturday:
12:00 AM - 12:00 AM

Licensing

Insured

Licensed*

Trade License Number
41416
Trade License Locale
Texas
Trade License Authority
Texas: Dental - Optometry - Plumbing - Psychologists - Other
Trade License Expiration
08/31/2025

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Plumbing,
Water Heaters,
Drain Cleaning,
Sewer Cleaning,
Appliance Repair,
Drain Pipe Installation,
Heating and Air Conditioning,
Natural Gas Lines,
Heating Oil,
Wells and Pumps,
Water Coolers,
Water Filtration and Softening

FAQ

Dial One Johnson Plumbing, Cooling, and Heating is currently rated 4.6 overall out of 5.

Sunday: 12:00 AM - 12:00 AM

Monday: 12:00 AM - 12:00 AM

Tuesday: 12:00 AM - 12:00 AM

Wednesday: 12:00 AM - 12:00 AM

Thursday: 12:00 AM - 12:00 AM

Friday: 12:00 AM - 12:00 AM

Saturday: 12:00 AM - 12:00 AM

Dial One Johnson Plumbing, Cooling, and Heating accepts the following forms of payment: Check,CreditCard,Financing Available
No, Dial One Johnson Plumbing, Cooling, and Heating does not offer free project estimates.
Yes, Dial One Johnson Plumbing, Cooling, and Heating offers eco-friendly accreditations.
No, Dial One Johnson Plumbing, Cooling, and Heating does not offer a senior discount.
Yes, Dial One Johnson Plumbing, Cooling, and Heating offers emergency services.
Yes, Dial One Johnson Plumbing, Cooling, and Heating offers warranties.
Dial One Johnson Plumbing, Cooling, and Heating offers the following services: Residential & Light Commercial HVAC. Unit Not Cooling or Heating, Hot and Cold Spots in House, Unit Frozen. Residential & Commercial Repair Plumbing, Commode Repair, Fixture Repair, Stoppages, Water Heaters, Slab Leaks, Water Leaks, Gas Leaks, Repair Sewer Mains, Re-Piping, Leak Detection, Drain Cleaning, Jetting Services, Disposals, & Ice Makers. Generator Installation, generator maintenance
Pool Line Repair, Sprinkler System Repair & New Construction, septic tank pumping

Contact information

158 Hood St, Cedar Hill, TX 75104

https://www.dial1plumbing.com

Service hours

Sunday:
12:00 AM - 12:00 AM
Monday:
12:00 AM - 12:00 AM
Tuesday:
12:00 AM - 12:00 AM
Wednesday:
12:00 AM - 12:00 AM
Thursday:
12:00 AM - 12:00 AM
Friday:
12:00 AM - 12:00 AM
Saturday:
12:00 AM - 12:00 AM