AB & B Air Conditioning & Heating

I called AB&B on Thursday to try to set up a appointment to get my AC Unit checked because it was not working properly and they did the install years ago. When I was explaining the situation to the tech, I told him that I just had the condenser coils cleaned earlier in the week by someone. That's when I was rudely told "Well I would get them to come out and take a look at it then! I dont know what they did to MY system! Why didn't you call us out to clean it?" I calmly explained that someone I work with who is a certified AC Technician, was available and came out and cleaned my condenser coils, that's it! That's when I was told by the Technician at AB&B that I should get them to come out and look at it because he wasnt interested in coming out and taking the job. Seriously? That's like my car dealership refusing to service my vehicle because I got a oil change somewhere else. It doesn't make any sense to me at all. I only used this company because a family member recommended them to me, but after hearing about this they will never use them again either. If you had them install your unit in the past and someone else has touched your AC System since then, they will probably refuse you service too. Long story short, I called another local (in the neighborhood) company and they were more than happy to come out and do they work. I will definitely use them from this point forward and will never think about using AB&B ever again. I believe every negative review this company has received, because I have dealt with the unprofessionalism first hand. This is one of the worst companies I have ever dealt with. This is just my experience

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We called on a Sunday mid-day and owner of company was at our home in less than an hour to repair a heating system which had quit heating, right before temps were to go down to 26 that night. He found the non-working part right away and replaced it, had heat again probably 20 minutes after he arrived. He also took the time to answer our questionsabout ways to help areas of our house which weren't getting heated or cooled properly and to discuss the efficiency of our system and what could be done to make it work better. Appreciated his work even more because the heat went out on Saturday morning and we had left messages for two other companies which advertised that they are available to work emergencies on weekends, and neither ever called us back.

I had contacted this provider through Angie's list. I asked if there was a cost for bids. He asked me to call, and I said no. He then stated, "Is this a bid for new unit? No charge but yes for repair 58.00". I do not believe legitimate contractors charge for estimates or bids. If they are charging, you shouldn't use them.

Went fantastic. Actually arrived a little early. Very friendly and worked very hard. Was finished by mid-afternoon. Very thorough on install and cleanup. Took time to explain system. Felt like he actually cared about me and wanted to do a good job. Gave me some great tips on things to do to help the new system.

I don't know that I could give them any higher rating than they already had. They came out when they said they would. When we bought the air conditioner he gave us several discounts and did everything he could to get the thing installed. The only thing we weren't 100% satisfied with was that there was a leak in the line and it saturated by the front closet. He had his man at his cost come in and repair that. When the guy did the painting it didn't quite match 100% but the quality of the repair was excellent and he paid for that entirely. Everytime we've had any kind of issue at all since we bought it they have been out here lickity split. They are always professional, they are always on time. I would recommend them to anybody.

I called their number and William answered the phone. He was friendly and knowledgeable and we agreed to meet the next day, a Friday. He showed up on time and we checked out the existing systems and discussed options to address several issues, including a zoning (or lack thereof) problem, water leaking, and noise problems. We settled on an upgrade for the entire system and later that day he sent over a written quote. He said that if I put the order in quickly he could do the install Tuesday/Wednesday of the following week. I had a few questions, and all were answered promptly via email. I signed the paperwork on Saturday. On Tuesday morning William showed up to do the install personally. Monday had been a holiday, but they'd overnighted the order so that everything would show up on time. It was a big job - replacing two furnaces, fan coils, evaporator coils, two new wireless thermostats, new vent from the master bedroom, dampers for zoning, etc. He had the downstairs system, the bigger part of the job with venting and zoning etc., up and running the same day, so we weren't without AC the first evening. He had the entire job complete by middle of the following day, which is d*** impressive. Everything has been working great since, no problems. They also helped with the paperwork for Carrier and City rebates, which was a nice touch. I'm waiting for the City inspection, but I'm confident that if any issues arise William will be readily available to take care of them. Couldn't be a happier customer!

We couldn't believe how reasonable,and they went right to work. I thought it would take at least two days maybe. They had everything in place in just a matter of a few hours and we were cool again. They didn't make a mess and they know what they are doing. I have never seen such experts and the quickness of a job ever before. They were just amazing and so nice and it sure was great to have such service so fast and on a Saturday morning. I can't say enough about this company they were fantastic and so caring. I recommend them to all and everybody, so if yoiu need some work done make sure you give this company a call it will be worth it and you will be pleased. We are glad we made the right call to the right place. We are so grateful and happy and all cooled down.

all went well, no problems or additional expenses were encountered.

One time, worked quickly, reasonably priced and worked with us extremely well. Obviously, wanted our business. Problems arose, called Saturday morning and was here within 20 minutes. Repaired paint, slightly different color and materials.

We returned from a trip to find our air conditioner was no longer working. We called the company on Sunday morning and the repairman was at our house within an hour. He made the necessary repairs, charged us what we felt was a very good price, and was off to his next appointment. He was very pleasant as well as customer service oriented ... explained what and why and answered any questions we had. Very pleased and will use them again when needed ...

A B & B Air Conditioning & Heating is just wonderful. They were amazing. They were at my house the next morning at 8 o'clock. I have been using them for 20 years.

This was an exceptional customer experience. After researching vendors and manufacturers, I contacted AB&B after determining that they were a factory certified Carrier installer and also highly rated in Angie's List. This is a family business. Bill (father) responded promptly to my request for a proposal. He was professional, knowledgeable and direct. He gave good advice on what systems would work best in our situation, given our objectives and price range. He was also excellent at identifying and offering various rebates and discounts, and satisfied my questions about how the installation would be handled and what sort of support we could expect afterwards. We agreed on terms, signed the documents and scheduled the installation.William (son) did the installation on schedule and with a minimum of disruption. He removed the old systems and installed the new ones in a day and a half (single-handedly), ensuring that at least one of the systems was operation during the installation as much as possible. Everything started up perfectly and performed to specs/promised results.Service calls: the system blew a fuse, William came within an hour to replace the fuse, taking the simplest, least cost approach to the problem. When the fuse blew a second time about a month later, he came within an hour of the call at 8pm. He traced the problem to faulty wiring in the house, came up with a least cost solution and had us up and running again by 9pm.We are enjoying our Carrier system and enjoying AB&B's service and professionalism.

They were very prompt. They were very interested in making sure they fit into our schedule. They communicated as to when they were available.

Email from AB&B: AGAIN; PEOPLE THAT RENT OR LEASE, DO NOT WASTE YOUR TIME. Sorry we could not respond to your email/text until now but we were in a meeting with another customer. We would have responded as soon as we were free. As to your statements, we have previously explained to you we have a company policy of not getting in between a tenant and a landlord. We're sorry if this offends you in anyway but it is a strict company policy developed by past experiences. If you wanted to speak with us you certainly could have called (I DID 3 TIMES, GET YOUR FACTS STRAIGHT) but instead you have indicated you would give us a bad reference on Angie's List (NOT BAD, JUST ACCURATE). We are not sure if you are actually able to do this (WATCH THIS) as we have explained our business practice with you, never done any business with you, nor accepted a dime from you. Please reconsider your position as we have explained our company policy in detail. If you do decide to report to Angie's List please be accurate and truthful. The truth is we refused to work for you as you are the tenant, not the homeowner. Bill Hughston, OwnerA B & B A/C & Heating

I called AB&B early in the morning when I woke up to find my A/C quit. I picked them out of the phone book; I wanted someone who works in Cedar Creek and they were the first one listed. They came out within 2 hours and checked out the system completely and got it running again. After we talked about the options (replace vs repair), I asked for and received an estimate for 2 types of systems. We bought this house a few months ago and are remodeling it. The outside unit was a 2005 model Rudd which I thought would last a few years. It turns out the inside unit was from the 80's, because the previous owner was just patching the whole thing up to keep it going. And it blew a fuse which is inconveniently placed next to the unit in the closet and is of a type (Federal Pacific) that is not made any more and expensive to replace. The estimate for the Carrier system turned out to be about $1000 lower than the 2nd estimate I got. Plus there is a $1000 rebate right now. AB&B also threw in a replacement fuse for free. They also tried to order the same model Carrier system with .5 more SEER for the same price, but that model is not yet available. We are happy with the 15.5 SEER that we chose. The owners called multiple times while we were deciding on who to go with, and when they were trying to order the alternate model and to remind me of when they were coming. They came out and removed the old units and installed the new ones in about 7 hours, including cleaning up and giving me instructions on the digital programmable thermostat. There is a new concrete pad for it to sit on, too. I am very happy with this company and will continue to use them. They do annual maintenance and respond evenings and weekends, as it says in their ad in the phone book. They are a family business and located in Cedar Creek, which is great for those of us who live out in the sticks.

The unit itself has performed very well in the past 18 months. We had a little trouble with the thermostat (it seemed to have a problem registering ambient temperature) and AB&B came out twice at no charge to inspect and replace the thermostat. Our utility bills have been reduced by at least $60-$70 a month during the summer since installing the new unit. We have been keeping the house cooler (76* vs 78*) so the savings are on top of cooler temperatures in the house And that is really nice when the outside temps are bustin' 100* with sad regularity. The heating is difficult to determine as I piped propane into the house and use gas heat during the winter. We use the heat strip to keep the house temperature at 68* during the night and use the gas during the day. We did have a problem late yesterday, 07/13/2011, when the compressor would not cycle on. I called AB&B at 8:30 at night and a technician arrived at 9:00 to check things out. There happened to be a screw on the factory side of the compressor power contactor that had worked itself loose and the compressor was overheating. He cooled the unit down, checked the refrigerant, tightened all the connections, reset all the controllers, and the unit fired back up and is doing fine. I did electrical service work for a few years and, believe me, no one wants to make service calls at 9:00 at night. AB&B did and fixed the problem. I have developed an almost paranoid distrust of service companies, who seem to come out and take your money and deliver little in return. I have learned to do most everything myself, therefore I know who to call or cuss if something isn't done right. However, HVAC is one field I have not attempted to learn. I am glad to have called AB&B when we decided to install a new A/C unit. Their service has been excellent, their work has been trouble free (the problems have been factory related) and, if given the need, I would call them again with no hesitation.

iv'e used AB&B for 20 years, both on my personal residence and multiple rental units, and have nothing but the highest regard for their professionalism and personal service. they get 5 stars from me

I contacted A B & B Air Conditioning and Heating when my air conditioning stopped blowing cold on a Friday night last month. It was necessary that I have it looked at quickly since a member of my family is going through a major illness and I needed to have a dependable a/c unit working to keep him comfortable. The unit I had was not that old, having replaced it just a few years back and using a company that I found through the Better Business Bureau, Jam Contracting. Their number had been disconnected when I tried to call them about it. After checking Angies list, I called A B & B Air Conditioning. Bill Hughston, the owner of A B & B came by the very next day and spent time checking out our unit, but since the cost of repairing it would have been high, we decided to have it replaced with a unit that also came with a ten year warranty on parts and labor, and with the guarantee that if the unit could not be fixed under warranty, it would be replaced. The work was scheduled to begin the very next business day. This is a family owned business and Bill's son came and replaced the furnace. He also showed me how the previous furnace had been put in incorrectly and that it probably caused the unit to break. I could see where the workers had failed to cut out the plywood that they had marked out, where the furnace sat, so that the air flow was only coming into the furnace at 50 percent. When the work was finished and my a/c was turned on I could immediately tell the difference. It was much cooler and has worked 100 percent better than the previous unit. My first bill was also almost $100 less than usuaI. What a nice surprise. I can keep the thermostat higher and still have better, cooler air flow. Also, they replaced and upgraded the thermostat at no additional cost, although it wasn't part of the quoted price, and as I mentioned before, one of the fuse box breakers was replaced because it was loose, and that took an additional trip, but I was not charged anything over the original quote. Bill Hughston not only gave me information about two rebates, but his wife filled out all the paperwork and sent it to me so all I had to do was mail it and file some additional paperwork so I can use it at tax time next year. I was absolutely satisfied with the quality of service I received from A B & B Air Conditioning and Heating. When I had difficulty finding filters for my unit, since they are not a standard size, Bill's son brought by 3 filters and told me how to find filters that would fit my unit. Again, the service was friendly, timely, and very profession. I would definitely use this company again and highly recommend them to anyone who needs service for their a/c or heating unit.

It went wonderfully, from initial service of old units to replacement they were very honest and forthright. They did exactly what they said they were going to do and did it quickly and efficiently. My new system is absolutely wonderful and I could not be happier with the experience.

Lousy, AB&B did not know how to install "Trane" brand HVAC. They sold them but didn't know how to install them because they sold mostly Carrier brand. I had the Trane unit serviced 1-15-11 by a authorized Trane reprsentative. They told me AB&B did not connect several wires, several wires were conected wrong, a L/p harness was missing, and they installed the wrong thermostate even after I asked them to replace the first one they put in.The Trane unit is top-of-the-line but it didn't perform as it should for one full year because of AB&Bs unprofessional and shoty workmanship. AB&B even told me the unit didn't have humidity sensing capabilities, when, infact, it does, they just didn't know how to hook up the wires. I will never recomend AB&B ever to anyone.

Everything has gone very well. Bill Hughston came to the house and did a complete inspection and calculations. Bill discussed everything with us more like a professor than a salesman. We discussed unusual aspects of the house: high ceilings, old single pane windows, insulation issues, areas of leakage common to old homes, sun exposures and the like. He then discussed the various Carrier products and their features and capablities. He never pushed us to one type or size but educated us on how we could expect each system to perform in this particular house. He did not initially recommend the additional filtrations systems, I had researched them myself and requested them. Within a couple of days the system was installed and worked great until a small coolant leak reared its head over a weekend. They responded within hours and topped up the refergerant until they could come out and do a complete inspection. We had not replaced the lines between the outside unit and the coils since it would have added another $1000 and they had appeared in good shape. The following week we were set to replace the lines but hesitated because, to them, something was not making sense. They discovered a faliure in the new system that had never been reported in a Carrier unit and surprised the Carrier people. By that evening, the unit was completely replaced and has been working fine since. I was impressed that they went over the problem multiple times and had the expertise and experience to know something else was worng and persisted in their investigations until the real problem was discovered. All the service was provided by Bill's son, William. Our next situation occured during the tropical storm that came through in the fall of 2010. We were replacing the roof at the time and water began coming out of the unit in the attic. They responded within a couple of hours and discovered that the roofers did not properly cap the furnace flue. They performed maintanance on the unit and all was well. In the process they noticed that the opening the roofers left for the flue was inadaquate, not up to code and a fire hazard. This was corrected but if AB&B had not seen it we could have had a real problem. Initially, the roofers tried to make light of it, but he put them in their place quite forcefully and they quickly corrected the problem. We have used both the AC and gas furnace by now and are very happy with both. Bill educated us well on the heating and cooling of old homes and the products he provides. In the end it was my decision what to install, he was never pushing any particular size or type of unit. His information was accurate and useful. We have signed onto a 10 year service warrenty as we have come to respect their professionalism, responsiveness and knowledge; best customer service in town!

The entire process from original proposal to installation went very well. After a little fine tuning after the installation, the systems have been performing very well for a year now. A B & B are a pleasure to work with and are very quick to respond to any questions or service needs related to our system.

They give you prompt responses to phone calls and are very reliable. They are a family owned business. They are not the cheapest but they really stand by their work, which is big deal in air conditioning.

We have had several good experiences with these folks. They show up for their appointments, they educate us in what the issues are and what the resolution choices are and they do good work.