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Zerorez Carpet Cleaning

Carpet Cleaning, Ceramic Tile, Upholstery Cleaning,

About us

At the heart of the Zerorez revolutionary cleaning technology is its ability to clean without the use of high-residue soaps, detergents, shampoos or chemicals. We want to make sure your experience is as easy as possible. We will clean and test a small area of carpet for free and if you don't believe how well the process works, then you decide whether to continue with the rest of the service or not. No hassles and no worries.

Business highlights

18 years of trusted experience
Emergency Services Offered

Services we offer

We clean carpet, Upholstery, Tile, Air Ducts, Wool and Silk rugs. We restore and polish stone and cement . We clean and restore wood floors. We offer patented life time air filters. We offer the only FDA ClassII Air purifier in the USA.

Services we don't offer

Fire and Flood Restoration.

Amenities

Free Estimates
Yes
Warranties
Yes
Senior Discount

10%

Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Photos of past projects

Reviews

4.4187 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
75%
4
7%
3
6%
2
2%
1
10%


Rating CategoryRating out of 5
quality
4.5
value
4.3
professionalism
4.6
responsiveness
4.6
punctuality
4.7
Showing 1-25 of 187 reviews

Carolyn P.
10/2022
2.0
carpet cleaners
  + -1 more
Paid $1200+ for pet stain treatment in August 2022. Now area looks worse. Called them and told me to send pics. I did. No response. I tried chat. No response. Tried again today. Told me $127 to come out and then will give me a quote since past 30 day “guarantee”. I was repeat customer but never again.
Description of Work: Pet stain removal

Rating CategoryRating out of 5
quality
2.0
value
2.0
professionalism
2.0
responsiveness
1.0
punctuality
3.0

$1,200

BEVERLY S.
02/2020
5.0
carpet cleaners
  + -1 more
Great! We've used them for a number of years. The process they use is so efficient and dries really quickly. I would highly recommend them to others.
Description of Work: Carpet cleaning
Rating CategoryRating out of 5
Yes, I recommend this pro

Response from Zerorez Carpet Cleaning
[Member Name Removed], Thank you for the kind words and for the opportunities to serve over the years. Have a great week:)

Amber A.
01/2020
5.0
carpet cleaners
  + -1 more
We have really old carpet. Our tech, Anthony, did a fantastic job and worked really **** ** our carpets. He was incredibly patient with our questions. This has been one of the best experiences I've ever had with a carpet cleaning company, and we will definitely use ZeroRez again.
Description of Work: Carpet cleaning

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$190

Response from Zerorez Carpet Cleaning
Thank you [Member Name Removed] for choosing us for your cleaning needs!

Barbara A.
06/2018
5.0
air duct cleaning
  + -1 more
Technician showed up on time; was prepared and had the necessary equipment. My original conversation with the dispatch office was based on an assumption that the ducts were dirty. Turns out, that wasn't the problem. The plywood base that was holding the air handler had warped from age and condensation. Unfiltered air from the AC closet was bypassing the inlet filter and entering the Heat/AC system from small cracks beneath the air handler. Technician inspected an air outlet duct with his flexible cameral and showed me that the ducts were clean and sound. His comment was just this, "It would be a waste of your money to clean these ducts. They have almost no dust inside them. There is no evidence of rodents; almost no evidence of insects living inside the ducts. What I see is that the leak between the plywood platform and the air handler has allowed dust and debris to build up deep inside the chiller coil. Strange thing is; the outside of the chiller seems to be fairly clean." I explained that I try to be a good landlord, so every time a tenant moves out, I clean the chiller with a hospital-grade disinfectant. His comment was, "That explains it. Since you maintain the chiller as best you can, the outside is good. Only problem is that you don't have the professional chemicals we use to clean deep inside the chiller coils. Has this chiller ever been professionally cleaned?" I responded that to the best of my knowledge it had not. The technician said that about every five to seven years the average chiller builds up enough junk inside the coils that the owner can no longer get the job done. Only a professional with EPA approved "no-rinse" chemicals can dissolve the junk and clean the chiller. He recommended that I NOT have the ducts cleaned, and instead pay a little extra to let him clean the chiller coils. He explained that the entire AC system seemed to be working correctly. There were no leaks, the house was cool when he walked in, and the compressor - condenser appeared to have been recently replaced and upgraded. I admitted that he was 100% correct. Bottom line? I had him skip the discharge - outlet duct cleaning and clean the chiller coil instead. After he was done, he cautioned me that unless I sealed the air handler to the surface of the plywood it was sitting on, the chiller would become dirty very quickly. The air that was bypassing the air filter was filthy and would build up on the freshly cleaned chiller within a couple months. Since it was inlet air, there was a vacuum sucking the sealant towards the inside of the air handler. He said this would make the sealing job very easy. All I had to do was apply the sealant around the outside of the air handler at the joint with the plywood, and turn the AC on. The vacuum would suck the sealant into the gap between the air handler and the plywood. Therefore, I would know where to apply more sealant. I could shut off the AC and re-apply sealant anywhere that the sealant had been sucked into the gap. This would ensure I had an "air tight" seal. That is a professional talking.
Description of Work: Clean Ducts for Rental Property

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$254.39

Response from Zerorez Carpet Cleaning
Thank you for your business and taking the time to share your experience with us:)

Bud H.
04/2018
5.0
carpet cleaners
  + -1 more
They showed up as promised and did a very professional job. I was very pleased.
Description of Work: Carpet Cleaning

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Zerorez Carpet Cleaning
Thank you for the opportunity to serve and taking the time to share your experience with us:)

Mike H.
04/2018
5.0
carpet cleaners, ceramic tile
  + 0 more
Have used Zerorez for many years and have always been pleased with their work.
Description of Work: clean 3 rooms with carpet and kitchen floor tile

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Zerorez Carpet Cleaning
Thank you for all the years of loyalty! Enjoy those clean carpets:)

Louellen J.
04/2018
5.0
carpet cleaners
  + -1 more
Consistently a great job on carpets! Use them annually. Very clean and dries quickly. Best carpet cleaners ever!
Description of Work: Cleaning carpets, treatment applied to carpet for pets

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Response from Zerorez Carpet Cleaning
Thank you [Member Name Removed] for all of your buisness and the opportunity to serve:)

richard R.
03/2018
1.0
carpet cleaners
  + -1 more
STAY AWAY! we called them because they advertise on a Christian radio station, we thought that they would be honest and do a proper job for the price of $200 we were quoted on the phone. when the cleaner arrived the price jumped to $900! this is an outright lie just so they can get in to jack up the price one is quoted on the phone. do not use this company unless you like the bait and switch. I have also called the radio station they advertise on and let them know about their shady business practices. the funny thing is when I told the cleaners that they needed to leave because of the price they didn't even try to be customer service type people and calm me down in any manner they just packed up and left as if they have been kicked out before.
Description of Work: 3 carpets cleaned

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
5.0

$900

louis O.
01/2018
5.0
carpet cleaners
  + -1 more
Arrived on time. Job was completed quickly. Liked the results.
Description of Work: Had 3 rooms cleaned.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Zerorez Carpet Cleaning
Thank you so much for business and the kind words!

Stone M.
01/2018
5.0
carpet cleaners, ceramic tile
  + 0 more
Outstanding service. They were a little behind in scheduling, at 20mins over the 10a-12p slot, but it was fine with me. They called to inform me of their ETA numerous time. The work was done flawlessly and with meticulous detail. I'm really picky and critical. I had 2 large spaces done equivalent to 4 rooms with a promo discount from listening to a radio personality. The worker was very personable and interacted intermittently to check for satisfaction. If you look at the travertine, you may think it is a shadow on one side...its dirt. The grout is tan. Zerorez returned the natural color of the natural rock and grout. Amazing. I will follow up with a review in a few months to see if the cleaning holds up to its mantra.
Description of Work: Cleaning Carpet & Travertine

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$175

Response from Zerorez Carpet Cleaning
Thank you for the opportunity to serve and the awesome review!

Dana B.
12/2017
1.0
ceramic tile
  + -1 more
VERY disappointed in the tile cleaning service and lack of caring on behalf of Zerorez. I had multiple issues - - they didn't clean behind any of the doors - they didn't move very small items - rubber backing from area mats that was stuck to the floor in a couple of areas was not removed - an entire corner of one of my rooms was not cleaned at all - I was left with varying grout colors and was provided several excuses as to why with none being valid (my group is consistent in thickness and never ever had any color variations previously) - While the technician was friendly, he was late and smelled like smoke and was constantly on the phone I spent almost $400 just to have the tile cleaned in my kitchen, very small laundry room, and a dining room. I contacted Zerorez both through their text survey and through their email survey and they didn't respond until 5 days later. I requested a partial refund but they only offered to have the technician come back out. As a single mom with a busy work and travel schedule and with the holidays coming up, that was not acceptable resolution for me. Their only response was "we don't do refunds". Well, guess what? I don't do business with Zerorez anymore.
Description of Work: Tile and grout cleaning

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
2.0

$400

Response from Zerorez Carpet Cleaning
We apologize for the experience you had with us and I want to make it right. I can be reached directly at 972-955-5765.

JANE D.
12/2017
5.0
carpet cleaners, ceramic tile
  + 0 more
Service tech was prompt, knowledgeable and professional. Carpets looked good when completed, and tile looked brand new.
Description of Work: Carpet and tile cleaning

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Zerorez Carpet Cleaning
Thank so much for giving us the opportunity to serve!!

Jean M.
12/2017
5.0
carpet cleaners
  + -1 more
Anthony did an awesome job. He was courteous, friendly, and explained everything in detail. He wanted to be sure I understood everything that needed to be done. The carpet is old and we cats. He did the best job making this carpet look better than it has in a long time.
Description of Work: Needed the carpet cleaned in the living area, entrance hall and other hallway.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$496.74

Response from Zerorez Carpet Cleaning
Thank you so much for your business and the kind words.

Ronald L.
11/2017
4.0
carpet cleaners
  + -1 more
Some parts of the carpet did not get as clean as expected.
Description of Work: Needed carpet throughout the house cleaned.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$475

Response from Zerorez Carpet Cleaning
Thank you for taking the time to review us and giving us the opportunity to serve. We would love the chance to reclean those areas of concern at charge. We value your business and want you to be a raving fan. I can be reached directly at 972-955-5765

Heather S.
11/2017
5.0
carpet cleaners, air duct cleaning
  + 0 more
I'm so glad we called ZeroRez! The vent guy came first and he was fabulous. His primary focus was making sure the air was healthy in the house and checking the vents, unit, etc for issues. We thought we needed vents cleaned, but it turned out there was mildew growing in the a/c unit itself and the issues with the returns. The vents weren't needed at all. He took pictures to show be before and after and made sure I was comfortable with the process and pricing throughout as the system required a deep clean. He also tested the air and found issues. He told me about a purification unit that would help, no pressure to buy anything and noted I could get it online if I wanted. He did have one in the truck though and after running it for 15 min we saw a staggering difference. I bought it on site. Then the carpet guys came. They talked with the vent guy and discussed all our concerns, thoroughly checked the carpet and explained options. We had some pet stains, he thought they would come out with the regular treatment but offered to do the deep clean which was more expensive. I was fine paying for it, but he decided to do the regular treatment and then check the spot and if he needed to do the deep clean he wouldn't charge for the regular treatment. I love that they are so thorough and cost conscious. They want what is best for the homeowner. Before they left they each detailed next steps. When I should change the a/c filter, how to get new filters for the purifier and when, when and how to treat the carpet. Who to call if there were any additional issues. It's been about a week and my son is breathing better. We all feel better. I'm very grateful!
Description of Work: My son has respiratory issues so we wanted to get the carpets cleaned and thoroughly clean and check the a/c unit and vents.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,800

Response from Zerorez Carpet Cleaning
Thank you so much for giving us the opportunity to serve. We are all cheering on our side. So happy we have helped your family:) We hope you had a wonderful Thanksgiving and a Merry Christmas!

Robert W.
10/2017
5.0
carpet cleaners
  + -1 more
That they are punctual and they kind of explain things to you before they get going.
Description of Work: We use them for rug cleaning.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Response from Zerorez Carpet Cleaning
Thank you so much for giving us the opportunity to serve!

Tina H.
10/2017
5.0
carpet cleaners, ceramic tile, floor cleaning
  + 1 more
Perfect! Loved the service and my carpet was left as new.
Description of Work: Deep cleaning and sanitizing

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Zerorez Carpet Cleaning
We think you are pretty perfect too. Thank you for choosing Zerorez and taking the time to share your experience with us:)

Zelma F.
10/2017
5.0
carpet cleaners, ceramic tile
  + 0 more
Professional. Was pleased with services. Doesn’t try to up sell product...however from observation upon arrival, they do ask if you’d like other services you might not be aware of performed, but no pressure in doing it.
Description of Work: Carpets cleaned in four rooms and cleaned tile in the mudroom

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Zerorez Carpet Cleaning
Thank you for your continued business and taking the time to share your experience with us:)

Peter W.
10/2017
1.0
carpet cleaners
  + -1 more
The worst company I've ever dealt with in my life. They are horrible. They are a bunch of caves. They could have made the experience better by not lying and stealing my money. I called them and contracted to do a certain job and they agreed to it. They came out and they refused to do it unless I paid triple what I had agreed to. I was between a rock and a hard place so I had to pay it. I had to have this done. They just totally lied to me over the phone. When they got there they lied to me and they refused to do the job for what they said they would do it for and how they said they'd do it. Basically they just said yes to get in the door and hope they could talk me into more money once they got here. I was in a situation where I could not call anybody else. It had to be done that day so I was stuck. They are liars, thieves, crooks and whatever else you want to call them. I told them to their face and I will be happy to let them read about it.
Description of Work: Carpet cleaning

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$400

Response from Zerorez Carpet Cleaning
[Member Name Removed] I apologize for the experience you had. I would love to help resolve your concerns. We value your business. I can be reached directly at 972-955-5765.

Gretchen F.
09/2017
4.0
carpet cleaners
  + -1 more
They did good on the carpet cleaning. They dripped water on my wood which made spots.
Description of Work: They cleaned my carpets.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
5.0

$107.61

Response from Zerorez Carpet Cleaning
Thank you for the opportunity to serve. I apologize for the water drips. I can be reached directly at 972-955-5765 with any concerns:)

Bill M.
09/2017
5.0
carpet cleaners, ceramic tile
  + 0 more
Your man arrive on time, did his job in an efficient amount of time and we are very pleased with the results!
Description of Work: We had our carpet and kitchen tile cleaned. The young man did a great job!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Zerorez Carpet Cleaning
Thank you for sharing our experience with us. We love hearing from our customers! Thank you for your continued business:)

Tiffani R.
09/2017
5.0
carpet cleaners
  + -1 more
It went great. Nice, professional, prompt and fast!
Description of Work: Had my carpets cleaned.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Zerorez Carpet Cleaning
Thank you for the kind words. We think you are pretty great too!

Heather L.
09/2017
5.0
carpet cleaners
  + -1 more
Last time it took about an hour to do 4 rooms and stairs.
Description of Work: They always pay attention to my specific requests. Very thorough.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Zerorez Carpet Cleaning
Thank you for your continued business and taking the time to review us:)

Anthony T.
09/2017
5.0
carpet cleaners
  + -1 more
Went real smooth and the guy did a awesome job
Description of Work: They shampooed my high traffic areas

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$160

Response from Zerorez Carpet Cleaning
Thank you for choosing Zerorez. We are so grateful you took the time to share your experience. We look forward to the next time:)

Nora E.
09/2017
5.0
carpet cleaners
  + -1 more
Excellent..we have only used Zerorez since they entered the DFW market.... and they have always provided the most professional, highest quality and excellent service!!
Description of Work: Over all cleaning of white carpet

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Zerorez Carpet Cleaning
Thank you, thank you!! I love to hear that! We are all shouting for joy over here.

Contact information

1000 W Crosby Rd Ste 124, Carrollton, TX 75006

http://www.zerorezdallas.com

Service hours

Monday:
7:00 AM - 7:00 PM
Tuesday:
7:00 AM - 7:00 PM
Wednesday:
7:00 AM - 7:00 PM
Thursday:
7:00 AM - 7:00 PM
Friday:
7:00 AM - 7:00 PM
Saturday:
7:00 AM - 7:00 PM

Licensing

Bonded

Insured

No License Required for Trade

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Carpet Cleaning,
Ceramic Tile,
Upholstery Cleaning,
Air Duct Cleaning,
Floor Cleaning and Waxing,
Oriental Rug Cleaning,
Carpet Sales and Installation,
Mattresses,
Water & Smoke Damage,
Drapery Cleaning

FAQ

Zerorez Carpet Cleaning is currently rated 4.4 overall out of 5.

Monday: 7:00 AM - 7:00 PM

Tuesday: 7:00 AM - 7:00 PM

Wednesday: 7:00 AM - 7:00 PM

Thursday: 7:00 AM - 7:00 PM

Friday: 7:00 AM - 7:00 PM

Saturday: 7:00 AM - 7:00 PM

Zerorez Carpet Cleaning accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
Yes, Zerorez Carpet Cleaning offers free project estimates.
Yes, Zerorez Carpet Cleaning offers eco-friendly accreditations.
Yes, Zerorez Carpet Cleaning offers a 10% senior discount.
Yes, Zerorez Carpet Cleaning offers emergency services.
Yes, Zerorez Carpet Cleaning offers warranties.
Zerorez Carpet Cleaning offers the following services: We clean carpet, Upholstery, Tile, Air Ducts, Wool and Silk rugs. We restore and polish stone and cement . We clean and restore wood floors. We offer patented life time air filters. We offer the only FDA ClassII Air purifier in the USA.
Fire and Flood Restoration.

Contact information

1000 W Crosby Rd Ste 124, Carrollton, TX 75006

http://www.zerorezdallas.com

Service hours

Monday:
7:00 AM - 7:00 PM
Tuesday:
7:00 AM - 7:00 PM
Wednesday:
7:00 AM - 7:00 PM
Thursday:
7:00 AM - 7:00 PM
Friday:
7:00 AM - 7:00 PM
Saturday:
7:00 AM - 7:00 PM