Texas Heritage Painting

Excellent communication from the beginning by Jarrod. Helpful in understanding the process and scoping the work. Fair pricing and quick to get on the schedule. Had popcorn ceilings removed, most walls retextured, and all painted. Thorough job — they had taken care of several touch up items before I mentioned them. Friendly crew — happy to welcome them into my home. Would definitely use again.

Great they done a awesome job me mess left behind I would hire them again

Fantastic work! Definitely recommended

The entire process was great. Would strongly recommend Texas Heritage and would definitely hire them again. The quote process was very transparent and orderly, even though we requested multiple quotes. Pricing was competitive and quotes were returned quickly. The painting crew was professional, polite, and efficient. They were careful and did an amazing job. There were only minor touch ups requested at the end, which they handled quickly and without complaint. Overall it was a very positive experience!

The whole experience was excellent and professional. I would hire them again.

Great working with Jarrod, He kept in communication and was present completion to walk with me. Highly recommend.

Don't let the ithica on the bisiness card fool you. I hate to have to leave a negative review and I wrote this up shortly after my experience with Jarrod but am just now posting it. I found Jarrod on Angie's list and I have had great results with other contractors on Angie's list but not this time. I was stunned at the attitude I received from the owner of this company. I hired Jarrod because he was prompt to respond to my request for a bid. His bid was the second highest bid I received, but, I also felt it was the most thorough. It is important to note that I have an older home, built in 1985. It needed a lot of work; there have been some lean years in the past where I was not able to afford the upkeep and the exterior was neglected. I needed to find someone not just to paint the exterior, but to take care do all the repairs that were needed including removing chipped paint, replacing wood components that had deteriorated, and to address some issues around my windows in the front of the house that had gaps near the sills. Jarrod was felt confident addressing the issue with my windows. We discussed the design and he agreed that it is was not the best but he did not want to change the core design because he felt it was built the way it was built for a reason and did not want to get into unforeseen issues. He said that one issue that might arise when they take it apart and remove the sills is that there could be damage behind the sills that might increase the cost of the repairs. I liked the fact that it was a Christian veteran owned business and that he was so proud of the people (contractors) he works with and his and theirs years of experience working together. All I can say now is don't let the ithica on the business card fool you. Jarrod’s original bid was and sent to me via email with the key details outlined in the body of the email…nothing formal and not in an attached document. I asked him 3 times if had a contract or needed me to sign anything and he said, “No, we work on word verbal word of mouth. “ Before the work began, I discussed having the trim and sills around my windows stained instead of painted with Jarrod. He said that he would do it but advised against because he felt it would be better protected with painted and he would not warranty any areas that were stained. I knew the look I wanted and that I would keep up with any necessary maintenance after the initial application so I asked him to go ahead and stain the areas discussed and he agreed to do so at no additional charge because I had decided not to paint the vertical 1 x 2’s on my siding a different color from the siding and just go ahead and keep all the siding one color and I also decided to keep the front door color the same and he felt it was an even trade off. Fair enough. We also discussed in advance the material that would be used for the 1 x 2’s all to match and be rough cedar. The previous owners had replaced a couple of them with pine and they did not match. Jarrod sad it would be an extra $90 to also replace those if I wanted to, even though they were still in good condition, just so they would match. I agreed. He also gave me the option to replace ALL of my one by two’s because he felt it would best to suggest it at this time anticipating that I might wish for that later. I appreciated the thought but declined because I was mostly concerned with the area in the back of the house where we sit on the patio and not the rest of the house. The next morning, the contractor (two guys) showed up with pine 1 x 2’s. I notified Jarrod, and he said they would be returned and they would get cedar, no problem. So far so good. Up to this point I felt the communication was going well and concerns were appropriately addressed when they arose. Things changed after they started working on the window sills. He said they ran into an issue where there was a gap at the bottom (underneath) that we did not know about in addition to the gap at the top which we did know about and he was to address. To close the gap at the bottom they needed to place shims. Previously there was a piece of trim at the bottom of the sills that either he did not account for or that he could not see the gap behind the trim when bidding on the project. Additionally, there was still a gap at the top of the sills. We knew this from the start and my original understanding was that the vertical trim around the windows (above the sill) would be cut to come down further to close that gap and or the sill would be fitted to close the gap. Neither of these things happened. His excuse was that the vertical trim could not be cut to come down further because it would be a design change. Also said the sills could not be fitted to close the gap because they do not come any wider. His solution was to fill the gaps around the wood with mortar or thick caulking. This is not what we discussed and not what I wanted. I consulted with a carpenter who advised me that no mortar should be touching the wood. Jarrod also said he could not raise the sill any higher to close the top gap because the brick on the sides was in the way. I asked if he could take out some of the mortar around the brick that was in the way on the sides to close the gap and he said they could not because that is mortar work and they do not do that. And it would also be a design change. Then he said they would take a piece of pine trim and it would be added at the top the window sill with some mortar. To close the gap and it would be an extra $250. This did not seem right to me at all. I asked Jarrod to allow me some time to think about this and inquire with others. When I came back out he had left my property but the contractors were still there. I spoke with the contractors and shared my thoughts; that this is not what I was expecting, and Jarrod and I need to discuss further before they proceed. Later my boyfriend and I were in my neighbor’s yard mending the back side of my fence and Jarrod had returned and came back to speak with us. We agreed on how the window sills would be addressed (with me still feeling uneasy and uncertain about it because it was becoming clear to me that addressing my particular issue was not his area of expertise) and he took the additional cost down to $150 to help me with my decision and keep things moving along. After this, things got weird. I looked at my phone and saw a text from Jarrod saying the contractor (his painter) told him I wanted to stop work and he was informing me that he could, if I want, and how much I would owe up to that point if we part ways now. I was shocked. Maybe things were lost in translation when I told the contractor that Jarrod and I needed to talk before they proceed. He had sent me this text prior to returning to the house and speaking with us that day and prior to us reaching an agreement on how to address the sills and I did not notice until after he left again. I let it go and moved on. I continued to check daily on progress and pointed out any issues that I saw as things went along This seemed to irritate Jarrod and he said all concerns would be addressed at the final walk through. But it did not make sense to me to wait until the end to ask questions or raise concerns when it is too late to make corrections. While I was at work, I had my boyfriend oversee things for me and this seemed to irritate Jarrod even more. My boyfriend pointed out a few issues such as an area on the chimney were the boards were replaced but trim was not flush with the siding. And there was another area of concern in the back of the house with the bottom trim and area under my patio where a huge gap approximately 2” in the soffit was filled with caulk instead of being closed with a nail. When my boyfriend brought these concerns to my attention I brought them to Jarrod’s attention. But Jarrod stopped answering my calls. I was persistent in trying to reach him and finally he said he was out of town for a funeral and that I could discuss my concerns with the contractor. I told him I would be at work and my boyfriend would discuss my concerns with the contractor. He did and the contractor agreed to make the corrections. Another issue came up with the caulking which was very sloppy and globby in some areas that were at eye level and made very visible eye sores. I questioned honestly but politely whether or not his painters took any pride in their work because the caulking was that bad. When I pointed this out to Jarrod, instead of asking his guys to correct it or coming to the house to see for himself, he got defensive and offended and communication worsened. Later that day I when I came home I praised the contractor and told him things were looking good (except the caulking) and I was happy because they were addressing some of my concerns around the trim on the chimney and the gap in the soffit. Then we noticed the 12 siding underneath the soffit and 1 x 2 freeze board was not painted the color chosen for the siding. And when I brought it Jarrod’s attention his attitude just got worse. Jarrod refused to make correction stating he would have to charge me and it without an additional $1000 even though prior to starting the work, Jarrod and I walked the around the house while I had a broom in my hand and I used it to point to areas that I couldn’t reach and discuss with him what is siding, what is trim, what is a soffit and facia and what colors each of these items would be painted. We are talking about a small area small area around 3 sides of the house. And it is not a large house less than 1500 sq ft. After several attempts to discuss this with him by phone and him dodging me, I pressed him a bit to return my calls he texted me stating that everything must now be in writing and his contractor was on hold and assigned to another project until we come to an agreement. WOW! I expressed my frustration with what I felt was unprofessional behavior on his part and asked what the charges would be if we part ways now and finished the job ourselves. Well his response was ridiculous. I pointed out an a area in the back where he painted the trim the same color as the siding and stated in a text back to me that they did that because it was easier which I felt proved my point, they do what is easy not what is right. And that he should make the correction to the 12 inch siding but he continued to refuse. He further stated that having my because my boyfriend was a painter for 12 years he wants things done a certain way and that makes me a dangerous customer. Double WOW! Well I do want things done a certain way…neat, clean, professional and as agreed. Not sloppy and rushed. Not visible brush strokes on door and globs of messy caulk. They didn’t cover my flower beds, paint chips were everywhere including in the bird bath. Paint droppings got on the back of my patio rug and over spray on my patio furniture cushions. They did not cover ANYTHING as was stated in the email bid. Up to this point I had paid nothing so they spent a good full hour scraping and brushing my brand new patio cushions trying to get paint off of them and repainting the doors to reduce the very visible brush strokes. I tried to stop them and told Jarrod, “I care a lot more about this 12” siding than I do the patio cushions so why don’t you address that instead? He refused again saying it was $1000 cost to him vs a $150 to replace the cushions. Pure nonsense. He had 3 guys there for the walk through and it would have been an hour’s worth of time or less since he already had the paint and no additional material cost. All I could do is shake my head at that point. Ridiculous. If you don’t care about attention to detail and don’t mind a quicky job that looks like bad/cheap apartment paint then Jarrod is your man. But if you need work on a property that is important to you and you care about both functionality and aesthetically and want things done professionally…look elsewhere.

Texas Heritage Painting did a fantastic job painting our home. We got multiple bids for the job, and Texas Heritage Painting (owner Jarrod, and his entire crew) gave us the best quote AND the best customer service, by far. We asked them to paint our exterior, including basically everything except the brick (trim, soffits, gutters, downspouts, garage door, etc.). As part of the job, they replaced a couple pieces of soffit that needed repair. They did a great job all around. After the job, they followed us around the whole home and encouraged us to point out any missed spots or touch-ups, all of which they gladly fixed. Highly recommend!

Outstanding ! I never expected to find someone who would not only share my vision for what I wanted to achieve but also have incredible attention to detail. He strives for total customer satisfaction and I, for one, am completely and totally satisfied. Thanks Jarrod!

Very happy with Jarrod and his crew. They got it done in one day and it’s beautiful!

Everything was great. They did a really good job and the customer service was amazing.

Did the job quickly and professionally.

Excellent experience. We are so happy about how good our house looks compared to before. Also great customer service with personal attention to detail. As a veteran, it’s also good to know I’m dealing with a veteran-owned business. We also had some interior touch-ups performed.

Jarrod and his people were excellent. He made recommendations to use a different type of siding where the weather exposure was greater, and to replace more siding prone to problems than anyone else (the only reason he wasn't "tops" on price). I was amazed that his crew was able to finish everything that had to be done in one day. This included clearing some bushes that were in the way, removing the worn-out siding and wood, cutting and shaping the new wood and siding, full caulking around windows, and the entire exterior paint job. The results look better than new. Jarrod also came back to touch up the door and went with me to look at the results, even pointing out where the roof vents were painted to protect them, even though that wasn't in the original quote. If you're looking for a competent, punctual, knowledgeable guy to head your repair and painting project, Jarrod's your man.

Jarrod and his team did an excellent job. The transformation of our entire entry way was quite dramatic with just these two changes. We originally talked about and priced out a much bigger job, but decided to do it in stages. The first stage went so well I don’t know if we need stage 2. I will definitely call Jarrod and his team for any future painting needs.

We are very pleased with the way the entire process went. The paint job looks wonderful. I highly recommend Jarrod and his team and will be using them again.

It went so well that I am using them from now on with all my painting needs. I was desperate for a reliable painter that did a great job and I found it with Texas Heritage Painting.

Jarrod, the owner, was excellent to work with. I had a few estimates and he came out for a quote on a Monday and the work was finished by Friday. I had all the rotted wood replaced on the fascia boards and the entire chimney was replaced with Hardie Board. The work was done in 2.5 days. The two gentlemen that did all the work were courteous and through. The house looks fantastic.

Texas Heritage Painting is one of the BEST companies I have ever hired. I wish all companies had the quality and customer service that THP provides for their customers. Jerrod was on top of things from the very beginning! It was less than 24hrs from the first initial contact that Jerrod came out and gave us a quote on our project. He was willing to make adjustments to our needs and desires...all will a happy heart. The finished results were beyond amazing! They even did a little extra service from the kindness of their own heart. You can defiantly tell that one of their standards is, "leaving a home better than you found it." They went above and beyond. I wish they did other remodeling things besides painting because I would hire them for anything! Thank you Texas Heritage Painting! You have made our year! Every time I pull up to my lovely blue door, I will always think of ya'll and how amazing you were. May the Lord continue to bless you and your business!

Jarrod and his crew did an incredible job! He was prompt and responsive, so helpful and patient with all of my questions! They included much more in the job than I expected, executed it beautifully and all at a VERY fair price! If you need a trustworthy paint crew look no further!

Jarrod and his team were great professionals, they did a great job!

Everything went very well. The owner came out the first day and did an estimate and ask me for the things that I need to get done. The paint crew did the painting and it turned out great. No complaints.Tthe owner came to check and point things that needs to touch up. He asked the crew to come back to fix little spot that they figured out.

The painting was completed during the week of Thanksgiving 2016. The painters completed painting in my living room, kitchen, dining room, and hall in 2 days. Jarrod completed a walk-thru of my home when the job was completed. Not only did he ask if there were any touch-ups that needed to be completed, he also looked over the work done to see if he could find anything that needed to be addressed. The painters were very professional and I will definitely be using Texas Heritage Painting in the future. I referred Texas Heritage to my parents, who have also used them for their painting needs since then.

Excellent work that was done in a timely manner and reasonably priced.

Jarrod and his team did an outstanding job, providing high quality service at a great value. Jarrod is very attentive to the customer needs, and will work closely with the customer to ensure expectations are exceeded. Texas Heritage Painting will be my first choice the next time I need any painting and associated repairs. I am very pleased with the job they did.