With over 15 years of experience, we are your owner-operated, premier pool maintenance company in the Dallas Metro-plex area. We specialize in providing top notch pool repairs, remodels, and leak detection services. We use a combination of skill, experience and customer service to ensure your pool is running at it's best! Please contact us by phone and or text to ensure we don't miss your call! You can count on Pacific Pool Service for professional, reliable swimming pool repair and service!
Business highlights
25 years of trusted experience
Emergency Services Offered
Services we offer
Swimming Pool and Spa Remodels/Renovations, Leak Detection, Deck Resurfacing and Leak Detection and Regular Swimming Pool Maintenance
Description of Work: My pool consistently remains beautiful year round! |Excellent company!
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$170
CB P.
11/2015
5.0
pool cleaners
+ -1 more
.
Description of Work: .
Rating Category
Rating out of 5
Yes, I recommend this pro
$30
CB P.
08/2015
5.0
pool cleaners
+ -1 more
.
Description of Work: .
Rating Category
Rating out of 5
Yes, I recommend this pro
$120
Ricardo C.
06/2015
5.0
pool cleaners
+ -1 more
unknown
Description of Work: I've used Pacific Pool several times over the last couple years from pump replacement and leak fixes to pavestone work. They have always been very responsive and reasonable.
Rating Category
Rating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Bill F.
06/2015
5.0
pool cleaners
+ -1 more
above
Description of Work: Nothing. good guy but said he did not work on vinyl liners. I needed concrete work done and decking also ; which with vinyl liners pools were out of realm of expertise.
Rating Category
Rating out of 5
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Casey B.
03/2015
5.0
pool cleaners
+ -1 more
unknown
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Alicia S.
02/2014
5.0
pool cleaners
+ -1 more
.
Description of Work: we had several leaks at the main valve, jandy valve and a cracked pipe running along the ground and our freeze guard wasn't working. Carlos came out and winterized the equipment until he could get the replacement parts in a day or two. He then came out and fixed the wiring and installed a new freeze guard, some new pipes and gaskets then installed a faucet to release any water that might back in the pipe running along the ground if necessary.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$600
MJ S.
09/2012
5.0
pool cleaners
+ -1 more
Excellent!
Description of Work: Carlos was very responsive to our call and providing an estimate. He was polite, punctual and performed the work himself. We were impressed with his pool knowledge and ability to do some creative fixes that saved us money. He was able to remove some algae spots and repair cracked skimmers instead of replace. Will definitely call him again and recommend his services.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$350
Melissa R.
10/2011
5.0
pool cleaners
+ -1 more
It was quickly apparent that they know their stuff. They were on-time, diligent, and hard working. They also went above and beyond by repairing a sunken slab under our pool equipment, and re-plumbing the PVC pipes to create a more efficient flow. Carlos, the Owner, was extremely helpful in advising us about repairs, design ideas, and cost saving measures. Pacific Pool Service impressed us so much that we decided to contract them to perform our weekly pool cleaning. We don't have to worry about them showing up or doing a great job; they are reliable, dependable and worth every penny.
Description of Work: Pacific Pool Service re-plastered our pool, fixed cracked tiles and decking, installed a new salt system, and re-wired and replaced a burned out/damaged pool light.
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$5,500
RICHARD P.
09/2011
4.0
pool cleaners
+ -1 more
Overall very professional and effective work.
Description of Work: Treated black algae problem.
Rating Category
Rating out of 5
quality
4.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$350
Teresa H.
09/2011
5.0
pool cleaners
+ -1 more
I called Carlos on a Saturday with an emergency about my pool and he called his serviceman Martin who was at our house within 20 minutes. Martin cleaned, backwashed, and added chemicals to our pool to make it beautful and safe for our grandchildren to swim in. We were having a party the next day and Carlos and Martin saved the day!
Description of Work: it was my birthday and my family was coming for a pool party the next day. We had just come from out of town and noticed that our pool looked like it had not been serviced. we tried calling the company that had done our weekly service for almost 3 years and could not reach them. we finally found out that they had sold the business several weeks ago. I frantically called Carlos and he contacted one of his servicemen that lives in our neighborhood. He was at our home within 20 minutes. there were absolutely no chemicals in our pool and the water was actually dangerous for our grandkids to swim in. Martin, the service provider, did an excellent job of cleaning our pool,backwashing it, and adding chemicals to make the water safe for my family. This pool company saved my party. We now are employing them on a weekly basis. They even changed their schedule to provide me with the service day that I preferred! Thank you, Carlos and Martin!
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$100
Parvin G.
08/2011
1.0
pool cleaners
+ -1 more
We had just moved to Texas and our new home had a pool. Never having owned a pool, I called several companies for estimates about regular pool maintenance services. Initially, Carlos seemed knowledgeable and professional; however, this changed when we decided to enter into a services contract with him[Pacific Pool Service]. When I began questioning his 'hidden fees' and 'charges' he became rude and threatening and would not return documents with my personal data at first request. Carlos' behavior grew extremely unprofessional and frightening while in the presence of my wife and 4 year old child. In the end and in our home, he violently tore up the documents I requested returned from him that had my personal data. I would definitely not recommend Carlos or Pacific Pool Service, let alone give them access to your pool/home.
Description of Work: Contracting for weekly pool serives with misc repair/maintainence
Rating Category
Rating out of 5
professionalism
1.0
responsiveness
1.0
Response from Pacific Pool Service
I received a call/email from this gentlemen, he requested a estimate to repair problems in the pool and pool equipment and weekly service. I gave him a estimate in writing and two days later he called me back, he said he was going out of town and requested if he could sign the contract for service that same evening. I went there that same evening and I showed up to his house before he did, he came from Leslie's with a bunch of parts off the estimate I had given him two days before, and he wanted me to install all those parts for free since he was going to hire me for weekly pool service. I felt insulted because he used my estimate to buy the parts and demanded that I was going to install all of that for free, and he questioned me about the taxes, he said it was hidden charges. It's like if you go to any other place they say its one price plus taxes, they are not hiding anything, automatically you know that you must pay taxes. Regardless, I did rip the estimate because he used it to go get parts, and secondarily he told me, things are not gonna be working between him and the business. And why would he use my estimate to go buy parts if he didn't trust my service? If you receive an estimate from a company don't pretend that if you go buy the parts from another place the company is going to install that for free, and plus we do not install parts that have been purchased from somewhere else. Because we warranty parts and labor, but it has to be purchased from us
John H.
08/2011
5.0
pool cleaners
+ -1 more
I called Carlos from Pacific Pools after finding him on Angies List. He was able to squeeze me in the next day to take a look at my problem. I thought I just needed a DE filter clean but Carlos found a bigger problem once he got into my filter and was able to fix it. I wasn't able to be home but he called me a few times to let me know what he found and what needed to be done. He did an excellent job! I will be calling him again in the future for any pool needs. great job Carlos!!
Description of Work: I had my DE filter serviced
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$275
Eleanor N.
08/2011
5.0
pool cleaners
+ -1 more
Work performed as recommended without delay. The owner actually talks to you and outlines with needs to be done without pressue and fear tactics. All previous compliments for this company were spot on. I personally will recommend this company.
Description of Work: Pool was drained, filled, cleaned and filter was serviced.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,000
Antonia R.
07/2011
5.0
pool cleaners
+ -1 more
I had been servicing my pool myself and had problems with DE settling on the pool floor, murky water that foamed, and constant problems with my polaris. I spent a small fortune on chemicals suggested by "experts", yet hated dumping so many chemicals in my pool. They didn't seem to make things better. I didn't want to contract another pool guy because previous providers didn't show up (and still billed for services), didn't fix things that needed fixing, didn't notify me if problems existed and were outrageously priced. Since joining Angie's List, I decided to try Pacific Pools. Carlos is great. He fixed problems created by others (myself included) and had my pool up and running within hours. This includes running to the parts store for things that weren't in his truck. He's a good guy, personable and gives realistic advise (i.e., he told me why it's important to cover the filter). I decided to sign up with Pacific Pool for weekly servicing.
Description of Work: Carlos repaired plumbing errors caused by another pool company, disassembled the filter completely, replaced broken manifold and filter screens, fixed auto-chlorine distributor, removed unnecessary and broken water enhancer, provided sound advise and realistic expectations for me.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$500
Kristie W.
06/2011
5.0
pool cleaners
+ -1 more
So far I have had a very positive experience with Pacific Pools; Carlos and the young man that does my weekly pool service. I will use them for all of my pool needs.
Description of Work: I contacted Carlos and he was here within just a few hours to give me an estimate on weekly pool service, repairing the deck o seal, two valves to be installed. I really liked Carlos and he was definitely in line with other estimates I received. He was much more responsive than other companies I called and willing to take the time to explain things to me since I am a new pool owner. We made arrangements to begin the pool service immediately and had one of his guys there that afternoon. Scheduled for him to come back the next week to take care of the other items. He was on time & thorough.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$170
BRIAN M.
09/2010
5.0
pool cleaners
+ -1 more
They are doing a nice job, and have been super-responsive when pool issues have arisen (not related to anything wrong that they have done -- just things breaking, etc.). This service has been very good.
Description of Work: They are doing ongoing weekly pool service. I put in a "spend" amount because the form requires me to. I am not sure exactly how much my weekly service costs -- would have to refer to my bill, which I don't have with me.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$30
MICHAEL H.
04/2010
5.0
pool cleaners
+ -1 more
Carlos handles all the difficult pool cleaning and repairs. His assistant is great for weekly service and spotting problems. They often called us about a problem before we had a chance to call.
Description of Work: Weekly pool service and all pool repairs. We think he is a pool genius. We have an older pool located below a canopy of pecan trees so something was always going wrong somewhere.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
John S.
07/2009
5.0
pool cleaners
+ -1 more
I have been using him for many years and he is efficient, effective, and convenient. He does everything that I need done.
Description of Work: I use Pacific Pool for cleaning my pool.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
Yes, I recommend this pro
$30
Richard R.
09/2008
5.0
pool cleaners
+ -1 more
They are great. They do what they say they are going to do and he does it right every time. I would highly recommend them to others. They charge us monthly.
Description of Work: They come out weekly to service the pool and do the upkeep. Pacific Pool Service.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Pool and Spa Service
FAQ
Pacific Pool Service is currently rated 4.8 overall out of 5.
Sunday: Open All Day
Monday: Open All Day
Tuesday: Open All Day
Wednesday: Open All Day
Thursday: Open All Day
Friday: Open All Day
Saturday: Open All Day
Pacific Pool Service accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
No, Pacific Pool Service does not offer free project estimates.
No, Pacific Pool Service does not offer eco-friendly accreditations.
Yes, Pacific Pool Service offers a 10% senior discount.
Yes, Pacific Pool Service offers emergency services.
Yes, Pacific Pool Service offers warranties.
Pacific Pool Service offers the following services: Swimming Pool and Spa Remodels/Renovations, Leak Detection, Deck Resurfacing and Leak Detection and Regular Swimming Pool Maintenance