Moore Construction Co

Moore Construction CO failed to execute the work that was promised but refuses to return our $2,000.00 deposit. Sales Representative - Van Slaton Production Manager - James Billeg Let me begin by saying that we are return customers. Moore Construction Co built a privacy fence for us in 2016 and we experienced no issues with this project. My wife and I entered into a contract dated 5/28/2020 in the amount of $19,828.00 to have a patio cover built in our back yard. We put down a $2,000.00 deposit. We live in The Legends (HOA) and told our sales representative Van Slaton that we MUST obtain a permit from the city. The patio cover was to have an arched roof with a ceiling fan and lights. The patio cover was to be constructed of wood and materials that would match the existing exterior of the house. Van Slaton designed the patio cover and submitted a proposal to the City of the Colony for a permit. The City replied and requested engineering drawings since Van Slaton's design was being attached to the house (which is what we had agreed upon). Both Van Slaton and James Billeg suggested on several occasions that we should move forward without a permit. My wife and I declined to have the work completed without a permit and agreed to pay an additional $2,000.00 for an engineer to draft a proposal that the city would approve. Moore Construction Co hired Nick Manesh Engineering, 17630 Davenport Rd Suite 110, Dallas, TX 75252. Mr. Manesh visited our house with Van Slaton and we spent an hour discussing the plans in great detail. Again we were to receive an arched roof made of the materials mentioned above. We received the engineering plans on 7/16/2020 via email from James Billeg. The plans were for a pergola with a flat roof made out of corrugated metal roofing sheets. I texted James Billeg on 7/17/2020 after reviewing the plans and asked if the engineer had provided the wrong plans. James Billeg replied via text at 12:00 pm on 7/17/2020, his text read " I'm following up with the engineer. I think they got the plans mixed up". I followed up with James Billeg on 7/23/2020 at 11:49 am requesting an update to which James replied, "Please call me". I immediately called James Billeg and he informed me that the engineer had completely changed his mind and can only suggest a slanted roof design. I questioned James as to how this remotely comes close to what was originally agreed upon. I informed him that we would be ceasing our business relationship because Moore Construction, CO had taken up 2 months of our time and had failed to produce any results and had not provided any services. I requested that Moore Construction Co refund our $2,000.00. deposit. I have attempted to call the company on several occasions and left a detailed message with Sally on 8/24/2020 asking for the business owner Mr. Moore to call me to discuss. Today is 9/3/2020 and I have not heard anything from Moore Construction Co. Better Business Bureau complaint has been filed and is pending

Moore was able to do the work within a week or so of signing the contract. The estimated time for completing the work was for three days but ended up being around five. They worked into the weekend to complete the job. The work was excellent and the house looks very fine now. We used Hardee board for the siding. As the work progressed there were a number of minor things we wanted fixed or redone, which they did as requested. Miguel, who supervised the process, also added in additional improvements such as replacing a vent on the roof, removing a TV dish from the roof, calking some windows, filling some cracks in the brick siding, and adding house numbers. This was done for free and was not in the contract. The crew was efficient and good, and handled the changes requested throughout the job without any complaint. We will likely go to Moore Construction for future work, if needed. We were very pleased with the company, the crew, and the end result.

From receiving estimate to work being completed was flawless. This is the way things are supposed to be done. Guys tore the old siding off of my house and installed James Hardie siding to replace, job was done very professionally. Highly recommended these guys.

I hope that every consumer takes a few minutes to read this review! I called this company to do a fence for my property. When the sales person Miguel came to my home my first question, can this be guarenteed to be done in 1 day! He stated yes, he measured a 162 yards of fence and advised me to apply on Wells Fargo to get 18 months at zero percent interest. I did as he advised, the next day Miguel advised me they may be changing finance companies and I may need to re-apply to a different finance company! I stated you told me to apply to Wells Fargo and as a consumer I do not need a bunch of inquiries for credit which causing credit ratings to go down! Miguel tried to advise me that is not true HE LIED. So he agreed with the Wells fargo. 3 Days later he brought me a contact which I opted for the GOLD PROGRAM cedar 6 ft side by side with top on fence for $7800.00 I signed the contract and after speaking to a JAMES he tried to get this job for a 2 day span. I again advised I was promised 1 day since I am a single 60 year old lady who does not want my backyard exposed overnight. James agreed...My job was set for Thursday! Today a RYAN called me and advised that Miguel made a mistake on my contract and now the price is $8900,,,,, I advised the entire conversations between myself Miguel...RYAN had the nerve to ask me if I AM HAVING FUN?!!!!! What a terriblely insensitive cruel place of business. I left the conversation asking for Mr. Moore himself to call me, I was advised he will call me tomorrow! 5 MINUTES LATER I was advised by James, that they have opted not to honor their contract or do any work for my home. I really do not understand a business that would do this after their error, and have the nerve not only to be rude but to refuse to honor a contract they created and had me sign. DISAPPOINTED CONSUMER BEWARE OF THESE CHEATERS!!!! I feel sorry for Ms. Sally the receptionist who I am sure has to put up with all types of complaints since there is not any businessmen who work here. They are all little boys!!!!

They were on time let me know when they arrived. Told me when they were through. Did a great job. Cleaned up after. My house looks Great.

Team did a great job and was responsive to questions throughout the process. Price was reasonable and the team was engaging in keeping costs down through the the project. Good attention to detail and kept within their projected timeline. Would highly recommend Moore Construction for your next siding or construction project.

Very professional and knowledgeable. I would definitely use them again.

Perfect execution, good coordination and timely responses Will recommend and work again

The job went fine, however, the salesman who came out to review the job with me did not come out to supervise his crew. He expected me to tell his crew what to do. In addition, his crew did a poor quality job with the most critical part of the fascia. The fascia at the roof corner (which had been damaged by water) should have been put together perfectly with a 45 degree angle and it was not.

Blake and the entire team at Moore were fantastic. I was searching for someone to repair my fence which was falling down. I called out one of the big box teams for a quote and was a little shocked at the price. When I called Moore, Blake came out, took a look at what I was asking for and what I needed and together we came up with a plan that saved me money and worked within my budget. I am thrilled with the results and would like to hire them again.

Kathy was extremely helpful and professional.

Product was excellent and the entire crew did an outstanding job(s).

Moore replaced old wood siding with hardie board siding including backer board and hardiewrap. Guys worked fast and did a very professional job. We are very pleased with final product.

Moore’s crew did an outstanding job replacing our 8’ cedar privacy fence. The completed the job in only one day, and the workmanship is outstanding.

These guys did top-notch work on my house. The job turned out to be bigger in a few areas, and the weather made it very tough on them. However, the finished product is awesome! Each area where they worked on my house turned out super nice, and we couldn't be happier. The salesman was great and the working crew were absolutely superb. I would recommend them for any home renovations you need done!

All work done was excellent and each job price was very reasonable. Kevin, the job manager for each one was always able to answer my questions promptly. My house before the work was done was a block eyesore. Now my house looks better than most of the houses around me!

Fantastic!!! Second time using Moore Construction!!! Highly recommend

Very happy. Professional work at a fair price. Exvellant, friendly service from Chris and James

Moore construction did a great job. Van and is team were professional, quick, and made revisions for me to be 100% satisfied. This was a big job and we saved for years to get it down. We were very satisfied with the team. They did beautiful work.

Excellent workmanship at a reasonable cost. Would recommend on that basis, but communication response was slower than expected.

Already reviewed. See posted review

Miguel's team did a good job. There were some issues during the job but they were remedied quickly to my satisfaction

The main issue was the quality of some of the work was not to my standard, which is probably a little higher than most people's standard. They didn't do a real good job with a couple of things like finishing painting things, and following the correct procedures for painting. They had to re-level the post one time, when I thought maybe they should have used the level the first time. The supervisor did not do a good job monitoring the project. He was not here nearly enough and had left it up to his subcontractors too much. I am not displeased with the work they did. We finally got it accomplished. It's a nice looking project and we have had several nice compliments from the people in our neighborhood.

Excellent customer service. I have a small house but was treated like my job was important. A lot of roofs being replaced but they got to me within 2 weeks. Great job and cleanup. A screen on atrium door was torn by falling debris. The owner personally picked it up, took to his shop, repaired and delivered back the next day. He helped me with my insurance adjuster so my decking would be brought up to code. Highly recommend this company.

These folks installed seamless guttering on my home. I am extremely happy with the finished product. Their pricing is fair and the service received was outstanding.