JJ's Window Service

They did an excellent job and we would highly recommend them.

JJ' has been a reliable resource in the past, therefore I re-hired without hesitation and comparison shopping. An estimator was available on short notice, took measurements and calculated the proposal price. The windows (glass only, no frames) were delivered and installed two weeks later as scheduled. With the exception of one window having a slightly crooked grid pattern, everything was just fine.

It took 3 trips to get all the glass and screens installed due to problems measuring one of the windows. But the workers were pleasant and did a good installation. It would be nice if the office staff would call the day before and give an approximate time that they would be showing up instead of having to wait for a 30-minutes-before call. I would hire JJ's again mainly because of the price - they beat two other estimates by a considerable amount.

After they came out to give us an estimate and we chose them to do the work we noticed that they were several screens short on the count. We notified them immediately and sent then a list detailing the sizes and quantity. On the day of install they were several screens short. They forgot to make 2 windows and one of the windows was broken and could not be installed. They came to install the windows and were still one window short, which happened to be the largest and most expensive window. The original quote was hard to read, so we think that this window was left off on purpose to make the price seem better. We paid in full via personal check. One check was over 2k for the storm damage and the other check was $400 for the remaining screens. I received a call almost 6 months later threatening to send us to collection because we did not pay the $400. When I called back with proof that we did pay, they were rude and unprofessional.

Very satisfied with the work and price

The service and product were done professionally and it was done without a hitch. The pricing was fair and follow up was done to ensure customer satisfaction.

According to schedule, and payment was not made oil services completed.

I never received a call and no one ever came. But given the company's Angie's list A rating, I thought there must have been some mix-up. So, on October 13, 2016, I called to report no estimator had come to review our repair needs and asked if we could reschedule. I was told an estimator was available between 4:00 and 5:00 on October 17. I was also told once again that the estimator would call 30 minutes before arriving. I received no call but someone did show up according to my wife. Because of the time needed to drive from office to home, I was not able to be present. I called the office and explained my disappointment to the office manager, Mariana. She apologized and said they had been extremely busy since last summer. That's the same story I got in late September, on October 13 and once more on October 17. Though I only spoke with the office manager on the 17th, those on the telephone have the story down that the company is unable to be responsive because of all the work they've been doing. I would not have been disappointed had I been told that the company is currently overwhelmed with work and they'd be happy to get to me in late October or whenever their work load subsides. I could have made a decision to wait on them or at least have been treated with the courtesy of the truth of their situation. Very disappointing for a company with an A rating. This rating no longer applies. from my experience.

Would definitely hire them again! Their staff is very knowledgeable.

It went well. We ended up not using them.

The technicians were well organized and worked quickly. They had the broken window removed in less than ten minutes and the new one installed in 5. It matches perfectly. I am very pleased with this business.

Company was recommended by a friend. I called and left a message without getting a return call. Found them again when searching Angie's List and requested service without getting a response here either. I guess it worked out since I found a company that did a great job and was very reasonable.

No response to a total of 8 contacts in two seasons.

On time for the estimate. Answered questions. Came back for a second estimate when i changed my mind about what we would do. One of the window glasses didn't fit so they reinstalled my old glass and took the new one back to be corrected. I've used them in the past and they are easy to deal with on warranty replacements. I strongly recommend them.

I was pleased with the quality of the work and the fair price.

Really well and a lot less than replacing the windows

They did a good job. His prices were good. He was professional and great office staff. He had good value.

We had a good experience. The guy who came out was very good. He was punctual, he did a good job, and he is very reliable.

I left two voicemail messages and one web based contact message for this contractor. I indicated that there was a minimum of a dozen window replacements as well as a glass door glass replacement being considered, several with tinted glass. I have not received a call or response since my initial contact on 6/16. I have since contracted with Metroplex Windows and Glass ( A rating and super service winner) for a total of 26 units and two solar screens. An additional 60 to 70 units will follow. With an unusually poor follow-up performance J&J Window Service lost both current and future business.

He called, came out and looked at what the problem was and give me quote. I think he was the owner of company and after he saw what the problem was he told me that he had the stuff to do it right then and that he would charged me a minimum fee to do it which I thought was very reasonable for 11 windows. He only came out to give me an estimate but when he saw what it was he did it then and there. He took an hour half to two hours to do that. I had called some other people and they were wanting quite a bit more to re-do the model. So everything was good.

I called JJ's and was referred to their estimator. Upon calling him he gave a verbal estimate over the phone and asked that I schedule an in person estimate with the main office. I called the main office and scheduled the estimation. Two days later they came out and confirmed the verbal estimate with a written estimate. After that, I called and scheduled the replacement. A week and a half later I had a brand new window! It looks great and we couldn't be happier. The best part is that I didn't have to be home for any of it! Very pleased with the service and will definitely call them again if the need arises.

We did a little shopping for the price and they were very consistent with not the cheapest out there but right there on the low-end. They were very responsive, and we would use them again in the future.

They did a wonderful job. There was one window with a smudge inside and the installer pointed it out to me and said they would bring a new one (and they did). We also had one window that wasn't square so the new glass broke during installation and they replaced it at no extra cost to us. I will use JJ's Window Service again, without hesitation.

Came on time, and the price was good.

They were very responsive when I called them and were very professional when the repair was done.