Find top-rated Pros in your area

Enter a zip code and get matched to businesses near you.

Cooper Installation Services Ltd

Flooring Sales and Installation, Carpet Sales and Installation, Hardwood Flooring Sales and Installation,

About us

Additional DBA - Cooper Installation Services. Additional fax - (972) 245-1696. Additional contact name - Katherine Humes.

Business highlights

25 years of trusted experience
Emergency Services Offered

Services we offer

Installation of floor, siding, windows, cabinet refacing, hardwood, new vinyl sliding patio doors, kitchen remodel, countertops in granite, silestone & laminate.

Amenities

Warranties
Yes
Emergency Services
Yes

Reviews

3.221 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
29%
4
19%
3
5%
2
19%
1
29%


Rating CategoryRating out of 5
quality
3.5
value
3.3
professionalism
3.4
responsiveness
3.5
punctuality
3.4
Showing 1-21 of 21 reviews

Connie S.
11/2024
1.0
flooring contractor
  + -1 more
These ppl were awful right from the start they started charging me more for tearing out tile and additional trips. They didn't tear out from under the stove for new flooring. They charged me extra 266$ for tearing the floor out which should have been already included. They never had to come back which they charged extra 100$ for. They never had to remove appliances my family had already come and pulled them out so they only scooted them to get old flooring out and there was NO WATER as which they kept trying to say I had to fire them and get new contractor. It would have gone on for weeks with these ppl they didn't even the courtesy of calling me back and discussing anything. DO NOT USE THIS COMPANY
Description of Work: New flooring in the kitchen

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$1,022

Ariah L.
02/2024
1.0
flooring contractor
  + -1 more
HORRIBLE!! Please stay away from this company. The workers are very rude especially to women. Instead of helping take apart a bed frame to move the floor they had a 53 year old women do it on her own. On top of that they did not listen to a life threatening allergy that was told to them 3 times. Not to use any caulking or glue. They agreed and said they will NOT. But they did it anyways. This company is a hazard.
Description of Work: Carpet taken out of 3 rooms and vinyl floor down

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$4,000

glenn R.
09/2022
5.0
carpet installation
  + -1 more
Jason did an excellent job. He was on time, fast, friendly , professional and clean. We were amazed at how well he did his job. We would be happy to have Jason come to our house and install more carpet again.
Description of Work: carpet installed

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Thomas K.
11/2020
1.0
ceramic tile
  + -1 more
My wife and I are nonplussed regarding our backsplash kitchen blue tile job at our cabin last October. They left no room for grout to tie into our kitchen counter in more than half of the job! We have repeatedly offered to compromise on a redo but Cooper and Home Depot will not budge. They both have lost all credibility with us! As a Cooper lady told me, the installation guideline for that tile is 1/16th of an inch. I met with a gentleman from Home Depot (driving 500 miles to meet him there!) and he noted that it was not done correctly because in at least half of the area it’s tile stacked on top of tile! What’s particularly irritating is that HD & Cooper keep acting like they just need to finish. It’s gotten to the point where they are a nuisance. There were some broken tiles and they didn’t finish. They did 90% of the job but that won’t fix this! This is going to be a huge mess because now we have to remove the concrete and the tile! It’s even worse than before! Thanks a lot! This process has wasted tons of our time and money! We also have to re-order tile and then pay somebody else to do it correctly! Again, we offered to bear some of the expense. We were not able to meet the installers since we visited our son in another area. My wife’s mother had recently died and the visit was good therapy. However, we had some friends whom we rented the upstairs out to who let them in. I heard HD/Cooper say several times that if we had been there we could have stopped them! What bad rational! Home Depot says the installers are “Professionals.” If they were Professionals we wouldn’t have to look over their shoulders. The reason Home Depot wants someone to be there is for liability purposes - not to supervise their work! They installed floor for us last summer and we didn’t even look. It was fine! To boot, the crew showed after 5:00 P. M. And they were supposed to arrive during the afternoon. Cooper Installation and Home Depot’s motto should be “You’re gonna like it whether you’re pleased or not” because that’s how they treated us.
Description of Work: Kitchen Tile

Rating CategoryRating out of 5
quality
1.0
value
3.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$1,000

Rose Marie S.
02/2019
4.0
flooring contractor
  + -1 more
First off my husband and I had encountered a frequent complaint of many other reviewers concerning Cooper Installation Services and laminate flooring installation. Our concrete slab had a 1/4 inch elevation along middle of living room. The directions of laminate (Pergo Outlast) to be installed stated up to 3/16 inch elevation is allowed. We were offered a choice of leveling this with cement for about $300 or grinding the cement down 1/16 inch for $150. We choose the grinding. I do understand the installers following the directions carefully. At the same time I feel DIYers as a rule would not be concerned about 1/16 inch and the DIYers would have had the same results. Of course there is the argument that 1/16 of a inch would void the laminate warranty but over and over I heard in my research that the odds of getting a flooring warranty honored under the best of circumstances are quite slim. Just be aware additional charges are a common complaint among reviewers of laminate installed by Cooper. Now that I got that communicated, do want to say we were overall pleased with our installers. Was told they would arrive between 9 -11, Juan and Raphael arrived at 8:50! They worked solid till the job was done about 1ish. We had one room installed. Had to direct them what direction we wanted the planks laid; initially the first planks were laid in opposite direction that adjacent flooring was laid. Also had to tell one installer that planks needed to be mixed up over a few boxes to insure a better grain. They obliged readily. On the positive side the men were clean cut; spoke English well, and were experienced. They moved my furniture professionally and cleaned up. Pergo Outlast is a laminate that overall gets great reviews but installation is quirky. As Raphael said “it has many rules”. And this team did well. I like to think I researched the whole process well. We purchased the flooring through Home Depot and Home Depot contracts with Cooper Installation for installation. Before I would give Home Depot my credit card, told the flooring associate that first I would check out Cooper Installation. Was very disappointed in their reviews and my gutt said no way can we use them, so I pursued independent installers. Just couldn’t find anyone that had installed Pergo Outlast. I asked one installer to watch a short UTUBE video concerning Pergo Outlast installation and after watching he increased his bid to install by $350! So went back to Home Depot; the flooring specialist said if Cooper was difficult Home Depot would stand by us and I could pull the plug at any time with a prorated refund. Also I was pleased that the Better Business Bureau rated Cooper Installation A+. Although the reviews were mostly negative on the BBB site I felt any conflicts were satisfactorily resolved. So I finally gave Home Depot my credit card and once our laminate was delivered Cooper was able to install 4 days later.
Description of Work: Installation of laminate flooring

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$800

Robert B.
10/2017
5.0
flooring contractor
  + -1 more
All 3 times were amazing!!! These guys are artists!!! No lie. I read all of the reviews and it seems as though certain people needed to chug down a Xanax with a glass of wine before they met their friends for lunch. I know quality when I see it and they are the best I've ever seen. Tile, hardwood/laminate, floorboards, quarter-round, you name it. They are THE best bar-none.
Description of Work: A three phase flooring project that we have been doing for the past 6 years. Being teachers, we wanted to redo the flooring for our whole house. Through Home Depot (the installation service for Dallas/Houston) we used them every time, which is why we kept going back to Home Depot for this. My advice...skip Home Depot and just go to Cooper!!!!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Charles S.
02/2016
1.0
carpet installation, flooring contractor, hardwood floor, home remodeling
  + 2 more
I waited almost six weeks for an installation date. Materials were delivered to my house and these materials sat in the kitchen for six weeks. I was told to plan 5 days for installation. On the day before installation I moved to hotel and boarded my two dogs for the wek. When my installation team arrived they walked into the house and began inspecting the premise. I left to do some errands and when I returned the guys were sitting in their van and the lead guy came out and said I needed to call Home Depot. Bottom line was they decided they did not want to do the install because I had a subflooring issue in my upstairs bedroom - they said the floor was not level and sloped to one corner. The team left and told me when the subfloor was corrected they would reschedule the install. I had another contractor come out and we pulled the carpet and laid six foot levels all over the room. There was no more than 1/16" difference across the whole room. I called Cooper and told them it was repaired and asked when they could come inspect it again. I was given a date 4 weeks out and told they would not reschedule the installation until they inspected the room. Now well into 10 weeks from the date of purchase and looking at another six weeks after the inspection. I said no way. I fired Cooper and cancelled the order with Home Depot. It was a horrible experience.
Description of Work: They were to provide installation services for hardwood floors. They were the installation "specialist" for home depot. I paid for services on Home Depot account. All materials for the floors was purchased at Home Depot.

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$5,500

Jim W.
10/2015
5.0
carpet installation, ceramic tile, flooring contractor
  + 1 more
unknown
Description of Work: I have to say I was a little concerned initially given other reviews I had read on this company, but since I went through Home Depot I really had no other choice. I was very pleasantly surprised at the job they did. The tile looks beautiful and the carpet was so well done. The installers were polite, professional and answered all my questions. They took excellent care of my belongings and nothing was damaged. Since I was having the work done to prepare my home for sell I wanted to be sure that baseboards and the like were preserved and the installers were very careful to work around them and keep them in their original condition. I can't say enough about how pleased I was with this company and I used the Home Depot on Main St. in Allen Texas.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$10,000

Joseph M.
02/2015
2.0
carpet installation, flooring contractor, hardwood floor
  + 1 more
unknown
Description of Work: After consulting with other flooring experts I found that I could have the same job completed to just he same standards a Cooper Flooring at a price much less than Cooper was willing to meet and they were unwilling to budge. Therefore, partnership was terminated and I found a quality installer that also completed all of the drywall work for the only $150 more than Cooper was charging just for the floor and that was saving money by removing the old floor my self. The new contractor removed the flooring in the remaining 3 rooms (including linoleum). Also Cooper was going to charge to move the furniture (new contractor did not charge for that and assisted me in removing 2 rooms of carpet and two rooms of linoleum. Also did not have to assist with furniture. Coopers price was 2800 just to install wood laminate on a bare floor and charged almost $3000. New contractor with flooring and drywall repair (he supplied all products for drywall repair charged $3800. Now had Cooper done the same thing it would have cost almost $4200 just for the flooring because I did not have all of the old flooring removed yet. (that $4800 Was just labor). When the new contactor removed the remaining flooring and completed the drywall issues (about six sheets had to be replaced. FOR a grand total of only $3800. They also (The Home Depot) took advantage of me as I did not know the ins and outs of a wood laminate install and ordered things that would be necessary for a home of a different type. To say the least after taking with 4 contractors before choosing one I was able to return the Labor from the install to Cooper Flooring. Along with all of the extras that I was being charged for. I received a refund in the amount of $3742. Just by having on e QUALIFIED contractor and his associated completed the job

Rating CategoryRating out of 5
value
1.0
professionalism
5.0
responsiveness
4.0

$2,850

Timothy T.
08/2014
2.0
carpet installation, cabinet refacing
  + 0 more
This was one of the most frustrating installations I've ever experienced. First of all, this was supposed to be a 72 hour install but Cooper could not fulfilled that promise. I paid for the install on a Thursday and when I called them the best they could do was the following Wednesday (the 72 hour install promise is not really 72 hours but 3 business days - that's NOT 72 hours). When I finally got the install scheduled, I was given a window of 1-5 pm for the installers to show up. A customer service rep showed up at 3 pm to see how the job was going. She didn't even know that the installers had not even shown up yet. And when I complained that I was not happy with the install and having to wait this long for them to show up, there did not seem to be much she could do about it (so why are you there?). They finally showed up at 4:45. They apparently had been given an extra job that day and mine got pushed to the very end. The installers were good and fast, at least. I'm very disappointed in Home Depot and Cooper Installations. They just did not keep the promises that they made. It will make me seriously question whether or not I want to have Home Depot install anything ever again. And I definitely would not want to work with Cooper.
Description of Work: carpet installation

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$800

Stephanie W.
06/2014
1.0
carpet installation, flooring contractor
  + 0 more
Please please do not use. Reviews online say the same thing.
Description of Work: Cooper is contracted through Home Depot so one would think it would be good. Um no. Was told they'd be at my house by 9. Showed up at 12:30. Waited and waited. Finally online chatted with "Gina" and was told a supervisor would be out. He did not show. After only 2 men showed up, they ripped out the carpet in all room but the dining room and master bedroom. THEN I was told my whole house was unleveled. They were using some flimsy metal board and going around the room saying it was leveled. They even took pictures. I did also. Next they said I need to pay for them to reconcrete my entire house. That was it. Done. Cancelled. Lastly they would not leave my house. Had to tap the window and tell them to go. They argued. Said to go again.

Rating CategoryRating out of 5
value
2.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0


Bob H.
02/2014
2.0
carpet installation
  + -1 more
When they arrived, they found multiple things wrong, from defective product, excessive moisture, inability to re-install molding, and an 'uneven floor'. After they left, they were no help to me in resolving the issues with Home Depot. When I finally got all the information from Home Depot several weeks later, the installation cost had more than doubled. I cancelled the entire order.If you use Home Depot installation, I suggest you realize that the installation estimate is not accurate until the installation people come to do the install and if they don't like anything about the job, they may disappear and fail to help you resolve any issues, however, you will still have to pay for their 'trip'.
Description of Work: Cooper was suppose to install my new vinyl flooring from Home Depot.

Rating CategoryRating out of 5
value
2.0
professionalism
5.0
responsiveness
1.0
punctuality
4.0

Yes, I recommend this pro
$2,000

Raymond W.
06/2013
4.0
flooring contractor, hardwood floor
  + 0 more
I was going to give up; but thought I would give it one more try. Contacted Cooper Installations and they sent out their regional manager who assured me that they would make things right. They did all the leg work and reordered more flooring which was delivered to the house. They repaired the floor and it finally looks great. .All in all it took five seperate visits by Cooper Installations to get it right; but get it right they did.. So on September 20th 2013 we finally had the floor we contracted for in February. Will I do business with them again? Maybe. The fact that they were dedicated to getting it right is a giant plus in their favor.
Description of Work: 305 sq ft engineered hardwood floor

Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

$3,300

Brenda P.
04/2013
1.0
flooring contractor
  + -1 more
This work was all through the Home Depot in flower Mound Tx. Company came 2 times to measure and get info on all they needed to give quote. Contract was signed w/quote and flooring paid for. Services were scheduled 3 weeks out after the flooring was ordered and received. The day of installation, the workers came in, walked around again and said that they would have to grind off a lot of the cement slab to prepare the floor for the laminate covering. This is a fairly new house that had no cracks or uneven spots in the slab. The workers said it would be an additional $4,000. dollars for prep work over and above the additional quote. We called Home Depot and they said if the men told her that then it would be true. In both visits they made to the home the carpet and pad had already been removed and they had looked at the slab all over and measured. Never did they mention that they thought it was uneven. When Home Depot and Cooper Installation would not honor the price of the contract, we ask them to leave. Being a single female, I was not in a position to cough up that much more money. I now have the floor installed, my family and myself did the installation and it looks wonderful. We had no issues with the foundation and it laid very level Needless to say, My family and myself are very disappointed with Home Depot and Cooper Installation.
Description of Work: 2 visits to measure and inspect the foundation condition before quote. Quote seemed high, but was through Home Depot so decided it must be fair. Day of installation was when the problem came in. The workers all of the sudden said they would have to grind on the foundation to prepare for the flooring. This was going to be an additional $4,000.00 charge. After calling Home Depot and getting no satisfaction we sent the workers off.

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$5,000

crew D.
03/2013
5.0
flooring contractor
  + -1 more
See above
Description of Work: Install Carpet in two bedrooms and Pergo flooring in 90% of the house. Carpet install Feb 1 2013 Communications between Cooper flooring and us was ok after we called and got them to understand our situation. Two guys came out and installed the carpet, both very professional and detail oriented. They got right to work and no goofing off. We had already prepared the floors and the house was empty so all they had to do was to install the pad and carpet. The install lasted about 3 hours and they cleaned up all the trash that came with the carpet. We inspected all the work and it looked great, the guys hauled away all the trash when they left. Very good job. Pergo install Feb 21-22 A team of three young men showed up to do the Pergo install around 10am on the 21st of Feb, they called a half hour prior to arrival. All floors were prepped (tack strips removed, floors sweep and vacuumed). The guys were shown around the house and told what wood floors went were (we had two types of wood to go down). Once that was done they got down to checking the floors for being level. My floors were not real level, they had brought 6 bags of leveling concrete but needed another 3 to complete the task. The first full day of the install was just grinding the high spots down and filling the low spots until all was level. They arrived at about 10 am and stayed until 9pm and completed about 95%of the prep. The next morning they arrived at 8am and continued the floor grinding and concrete leveling until all the floors were good enough to have the Pergo installed. They finished up the flooring install around midnight and everything looked great. So these guys put in some really long hours and I did not see them ever take a break, all work from the time they got to the house until the time they left. All were very professional and courteous and went out of their way to explain things whenever I had a question. All trash was hauled away, the site was cleaned up after they were done. Problems; We were not told how much floor prep was paid for with the install and what the extra leveling would cost. We had bought the Pergo through Home Depot and they came out and did the measuring and estimate for the flooring install. They had estimated 7 hours to get the floors level and then once on site it changed to 10 hours and ending up costing us an addition $1,300.00 dollars to complete the leveling (so Home Depot did not estimate the job properly. This was a shock as it was not in our quote and to have it dropped on us at the last second sucked. What could we do? We had to pay to get it done. Another problem was that the guys didn’t bring any plastic sheeting to cover the Kitchen counter tops from all the concrete dust that was kicked up by the floor grinding. I had some trash bags that we used to cover all the counters. But I am glad that we didn’t have any furniture in the house or we would have allot of cleaning to do. Summary; Copper Flooring did a great job of the carpet install and the Pergo install, the guys that came out were all very professional and went out of their way to answer questions. They cleaned up after themselves and left the job site as it was found and carted off all the trash. I am happy with the services provided. Home Depot on the other hand let us down, we ordered all the flooring through them for the “free install” to save some money and Copper Flooring would do the install. Home Depot did not communicate with us at all we had to do all the work calling them to get updates. Anyway I’ll rate Home Depot later.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$13,000

Nicole -.
01/2013
4.0
flooring contractor
  + -1 more
1st install in June complete nightmare. 2nd install by Dennis. He was very professional very friendly and repairs the floor well. I'm glad the company stood behind the product (allure floor) but its sad we had to re install again. Thu did call me several times to make sure it was right after the last install. Maybe next time send a good installer the 1st time! Dennis jr did a great job. If I used them again I would request him. What a ordeal!
Description of Work: 700 feet of allure wood planks. Lots of prep needed.

Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
4.0
responsiveness
5.0
punctuality
3.0

Yes, I recommend this pro
$3,000

John H.
12/2012
5.0
carpet installation
  + -1 more
I ordered new carpet from Home Depot just before Christmas and wanted it installed the day after Christmas. Cooper was the installer hired by Home Depot. Cooper called several times to assure me when they would be there and arrived on-time. They had to haul the new carpet up a spiral staircase and stretch the carpet on a very cold day. The installation went very well and the new carpet looks great. They cleaned up all the mess and there was no damage to any of the walls, so I will not have to do any repainting.
Description of Work: They installed new carpet from Home Depot in 2 upstairs bedrooms and a hallway.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,200

James B.
12/2012
5.0
flooring contractor
  + -1 more
I would use again they were professional and did a great job.
Description of Work: Had laminate floors installed. About 350 Sq. Ft.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Michael K.
08/2012
2.0
flooring contractor
  + -1 more
I will never have Home Depot or Cooper Installation perform work on my home again. It was the worst experience I have ever encountered with installers. Cooper Installation does all the carpet and tile installations for Home Depot in the DFW area. I paid for and set up the installation through Home Depot. Cooper Installation called me and advised me that they would call me back with an exact installation date. I advised them that I needed the installation done quickly due to be needing to put the house up for sale soon. I was already more than a week behind since they had waited over a week to call me after I paid for it. Home Depot never told me who to contact for the installation. After going back and forth with them and them not calling me back, I had to call them and complain to get a date two weeks later. The company called the day before they came and said the installers would call every day 30 minutes prior to their arrival. The said it would be anytime between 9-11am. The install was to take 3 days on a Friday, Saturday and a Monday. Two days for the tile install and one day for the carpet install. I got a call at 830am (they said 9-11am and 30 mins prior to coming) from the installers telling me they were outside my house. I asked about the 30 min phone call and they apologized for coming early and not calling. The two installers were nice and worked quickly. The used my water in my front yards and ended up dumping the used tile water out on my front lawn (mind you I'm putting the house for sale as soon as they finish with the install). The next day a different installer showed up at 900am without calling 30 mins ahead of time again. He was there to install the grout between the tiles. I showed him the two bathrooms and the kitchen he needed to grout. He finished the two bathrooms and then dumped out the rest of the grout mix on my front yard. He then showed me the two bathrooms and said he was leaving. I told him he hadn't done the kitchen yet and he looked at me like I was crazy. I showed him the kitchen again and he said he had run out of sealer. I had to go by the another bottle of sealer so he could finish the kitchen. After he finished and left, I noticed that the residue of the grout under my front yard water hose and the side of my house where he had mixed it. He had also dumped the left over grout in my front yard. After the grout dried over the weekend, it was dark and light in numerous different places in all the rooms. The grout just looked dirty. The carpet installers (three different workers) arrived on Monday and of course they didn't call before they got there. They were actually really fast and did a decent job. The only problem was is they didn't push down the tack strips in between the rooms with tile. My wife actually cut her foot on the tack strip while walking barefoot into the bathroom. The carpet installers looked at the grout and stated that it look ed The original grout installer came back to my house after I complained about the grout. He put more sealer over the old grout and then left. After the grout dried, it still looked bad if not worse. After I complained again, a manger came out and looked out the grout. She took photographs and said she would to submit them to their board to see if they would come back out and redo the grout. She said she would call me back the next day. A week later I get a call from the business wanting to schedule the tile workers to come back out to re-grout the tile. The same workers came back (without the 30 min call again) and "scratched" out a line in the tile and put grout back over it. The problem was, they didn't do behind the toilets or in the pantries in the kitchen. It looked a lot better when they were done, but it wasn't perfect. This was the 5th time they had come out and we had already put the house on the market and people had come to looked at it. I finally just gave in and lived with the work because it was interfering with the sale of the house by now. I forgot to mention that I was forced to remove the vinyl flooring from bathroom due to being installed in the 1960's. I had paid for them to removed it and they said they would call Home Depot to refund the money. I have still have not received the refund. During this whole process, I have never been contacted by Home Depot about the worked performed. I would NOT recommend Cooper Installation or Home Depot for carpet installation or tile installation.
Description of Work: I had the carpet in 3 bedrooms removed.I had furniture moved.I had carpet installed in 3 bedrooms, a hall, an entry way, a living room and a dining room.I had tile installed in 2 bathrooms and a kitchen.

Rating CategoryRating out of 5
quality
1.0
value
4.0
professionalism
2.0
responsiveness
2.0
punctuality
2.0

$2,500

Sonya H.
01/2012
3.0
flooring contractor
  + -1 more
Everything wasn't included, so the price went up about $900. I wasn't pleased with that. I thought the price was kind of high. Some of the panels were popping up.
Description of Work: They did some flooring work.

Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
3.0
responsiveness
4.0
punctuality
5.0

$4,000

Jana W.
03/2011
4.0
carpet installation, flooring contractor
  + 0 more
It did not start out so great - but it did improve vastly once some issues were resolved. A little background - we had a sewer leak that infiltrated the house - everything was contaminated and ripped out. The installation was on slab, and that slab had been scrubbed clean and sanitized several times over the last few months before this last step (this carpet installation) was preformed. #1 -- The installers were surprised to see all the tack strips pulled up. The main installer said they "weren't suppose to be" because of what it says in their mailed brochure (which says not to pull them up.) I said I paid to have new ones installed, and that I told their estimator. I paid for 101 linear feet of tack strips, but apprently that was underestimated by their estimator. Not my fault. Then I had to pull out my paperwork to prove I had paid for this additional service. I had told the estimator, but he did not write it down. I was annoyed that even though it was in black and white on my Home Depot contract, no one had translated that into the installers' work-order. He kept saying he could not do work that wasn't on his work order. He called into his contact at Cooper Installations and once he saw it was paid for, was authorized to do the work. #2 -- The estimator also failed to write down that I wanted carpet tack strips and carpet installed in two 24" x 34" entry hallway closets. It was not included on the scope of work in the work-order, so I had to pay extra for that. $50 extra. #3 -- There was a question of the color of the carpet, too - which in bright sun looks much lighter. Also it has a nap and that affects the color -- so we had to walk around the carpet to make sure it was indeed the right color. Thankfully, it was. I was thankful I had kept a sample and had it handy. #4 -- The last thing we had an issue with was about was the "Customer Supplied" transition strips. Though the pieces were out and leaning up against the wall in the work area, he said he had them on the truck and he would have to charge me extra for using the ones I had. I said no, I had specifically picked out these because I wanted these to be installed. I had wanted a certain kind. And I was very clear with the estimator what kind of transititon strips I wanted and that I would be providing them. It is because when the ceramic tile had been installed (before we bought the house) the tiles all have a raw edge that was visible and it was an area where my Grandsons have cut their little feet before. So I was REALLY clear with the estimator about exactly what I wanted. I wanted and bought aluminium/brushed nickel. The estimator said they were fine, since I had picked them up before he got there just so he could see them and to make sure they were the correct ones. The installer said he had to use what was on the truck. I pulled out my contract, and there it was in black and white, that I was supplying the transition strips and that they were OK'd by the estimator. Once we got these formalities were out of the way, the installers (2) were quick, professional, detail-oriented and thorough. They were here for nearly 4 hours and worked through their lunch. I made sure they ate lunch and had drinks, something I do with all tradespeople when they are working in our house. Their brochure talks about scratches that may occur on the walls or baseboards of newly painted surfaces that would need touch-up paint - that fit this particular installation to a T - and again, not a scratch anywhere. They even vacuumed my newly-installed carpet! They left behind all the larger carpet scraps, but took all small carpet bits and pieces and all the debris this installation generated with them! The carpet looks fantastic! The seams are invisible and the edges are all nicely tucked under the baseboards and the brickwork around the fireplace. You cannot see or feel the raw edges of the tile anymore, and I am very pleased about that. It is so professional looking and I am very pleased! I have used this company before for another carpet installation in 2009 (I didn't realize it at the time) and that carpet is doing just fine. I would use them again. There is a one year warranty on the installation that I was told about on the phone during a Customer Satifaction Survey I took the next day.
Description of Work: Cooper Installation is a service provider for the Home Depot in 5 states - Texas, Oklahoma, Louisiana, New Mexico and Arkansas. We used them for carpet installation in our home. They were instructed to lay new carpet tack strips, use customer provided transition strips on surfaces that transitioned from carpet to ceramic tile (that has raw edges), and to lay a pad and carpet in a large front room and in a hallway as part of an insurance claim.

Rating CategoryRating out of 5
professionalism
4.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$1,550

    Contact information

    3712 Old Denton Dr, Carrollton, TX 75007

    www.cooperinstallationservices.com

    Licensing

    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Flooring Sales and Installation,
    Carpet Sales and Installation,
    Hardwood Flooring Sales and Installation,
    Ceramic Tile,
    Cabinet Refacing and Refinishing,
    Kitchen and Bath Remodeling,
    Marble and Granite,
    Windows,
    Siding,
    Countertops and Backsplashes

    FAQ

    Cooper Installation Services Ltd is currently rated 3.2 overall out of 5.
    No, Cooper Installation Services Ltd does not offer free project estimates.
    No, Cooper Installation Services Ltd does not offer eco-friendly accreditations.
    No, Cooper Installation Services Ltd does not offer a senior discount.
    Yes, Cooper Installation Services Ltd offers emergency services.
    Yes, Cooper Installation Services Ltd offers warranties.
    Cooper Installation Services Ltd offers the following services: Installation of floor, siding, windows, cabinet refacing, hardwood, new vinyl sliding patio doors, kitchen remodel, countertops in granite, silestone & laminate.

    Contact information

    3712 Old Denton Dr, Carrollton, TX 75007

    www.cooperinstallationservices.com