Carrollton Plumbing Service

Said I had a slab leak under my master bath tub. Paid half up front to dig tunnel under house and repair. They dug the tunnel only to tell me that there was no leak. Turns out the leak was in the sprinkler system and not close to where they dug. Still expect me to pay for tunnel - ridiculous.

Owner Ken Lefler told me "[I'm] lucky [he] doesn't kick my a**" while standing in my home after I refused to pay $538/hr for his crew's work. I instead offered a more reasonable amount that would stand up in small claims court ($307/hr for the labor), especially as no estimate was provided and I had agreed to nothing. I ended up calling the police to get him out of my home after I asked him to leave and he threatened me. Earlier that afternoon, two plumbers came to my home to work on a short list of repairs. They were friendly and capable, but no estimate or rates were discussed. They completed the requested work within 1 hour 20 minutes of arriving. Some of the work was perfect, most was incomplete, some will require hiring a different company to fully finish. They went back to their vehicle and called the boss to figure out the bill, and wrote up an invoice for $700 for the 1 hour 20 minutes of work!!! This is about $269/hr for each of the two plumbers, or $538/hr for the pair. I refused to pay that full amount, and instead wrote a check $400 total for the 1 hour 20 minutes they spent. It was pure labor, as I supplied all parts for the work. They called the owner Ken who came to my home to inspect and negotiate, and this ended with the police coming by. Unbelievably bad situation, owner, pricing, and experience. Tops very lousy dealing I've had with a vendor in my life. On the plus side, they were able to come out the same day and I would have been happy if not for the price gouging and threat from the owner.

Perfectly fine. No problems.

Unprofessional at best. Would not use, would not recommend. They did not provide the service because they we not registered in the city we requested.

Our neighbor recommended them. My impression was positive. They showed up when expected. They were professional, courteous and took their shoes off. They came twice. They came one day to make an assessment. He did not have his equipment otherwise he would have repaired it on the spot. He came the next morning. He was efficient. He took his shoes off entering the house.

I recently took out a new policy called Service Line Warranties of America, since my home was built in 1984 and was getting concerned about the pipes in the yard. They dispatched Carrollton Plumbing Service within 24 hours who did a great job and fixed this problem so efficiently and it was not easy in the freezing cold weather yesterday morning. They are a family owned business the young man informed me and I would certainly hire them in the future when I need any type of plumbing work done. This job was covered completely by my warranty though.

They were prompt on both the diagnosis visit and the actual work visit. They called the day before to discuss the work to be done and scheduled the date and time. They arrived when they said they would and had all the parts and tools necessary. They covered the carpet to avoid damage and did the work in a timely fashion.