Caribbean Blue Pool Co

I emailed the company through Angie's List and did get a response from the owner. After exchanging a couple emails he suggested I call him directly which I did. He did call me back but said he does not actually do that type of repair work himself (repair leak in spa) but would have someone he recommends give me a call. After two weeks I never received a call so called him back on the same cell number he had provided previously. I called twice over two days and both times received a message the mailbox was full and could not accept any messages. I then sent him an email through the Angie's List site. He did respond with an apology saying if I would call him he would give me the person's name and number and I could call him directly. I did not feel this was acceptable since I was doing business with the owner and he was handing me off to what appeared to be a subcontractor. I did not feel comfortable that if that person could not be trusted to follow up on a referral for business that he would show up to do the work or complete it in a timely and professional manner. If you are going to place your business on Angie's List it should be you either doing or guaranteeing the work, not to mention following up to be sure calls are being returned. I have moved on to another company to handle the repairs.

The repair part had to be ordered, which took 2 weeks. Installation of the replacement part requied that the line to the #2 pump be cut and the replacement part glued in place. Accessibility to the location of this repair was difficult but Jim did a good job and the repair was completed successfully.

On Labor Day, my pool equipment had a huge leak, and I called their emergency number which was answered personally by Jim. He came out to my house within an hour, and had me back up and running. He is giving me an estimate to replace the pump and filter, which are both really old. Their prices for prior repairs have been very reasonable. The best thing about this company is that it is family-owned, and they respond to all calls immediately. Their price for routine pool maintenance is less than most, and Jeff always leaves a note with details about the weekly service. I am so thankful I found Caribbean Blue Pool Company!

This contractor cancelled appointments to look at our spa with us twice and we had to call to find out why he missed the appointment.s His estimate was for $1500. After we got tired of having him cancel on us, we called another contractor, whose estimate was much lower. also, the first estimate was made without knowing all the things wrong with the spa.

I wanted to arange some estimates on some pool work so I called this companty. The secretary took my information, promising a return call the next day for which I took off of work. No one called and no one showed up to my house.

I won't be using this company. They were nice but not very professional.

It was wonderful. They are a well established company. The owner is very good at personal service. He came back to check on his work about a week later. He even adjusted my sweep cleaner while he was there because it wasn't working properly.

The company charges $75 to bid the job, which they offer to "credit" back if they get the business. I was in the interior design/remodel business for many years, and I remember how tough it was to compete for business. But that's what you do. Maybe I'm bring unreasonable, but I find it highly insulting that a company can't be bothered to try to win my $20k job. We did not move forward with them because of this. Which is unfortunate, because we have gotten a lot of great feedback about them. :( But maybe they don't need the business, which I hope is the case. Good for them, if so!

They come once a week and send usually the same person each time to clean our pool. They have been a really good company.

Greg removed the grids from the filter and discovered the manifold was cracked. He continued to clean the grids while I phoned my home warranty company for coverage of the manifold replacement. This was the easiest coordination I've experienced on a repair job. The warranty company immediately phoned Betty at Caribbean Pool to issue a work order and the work was done right away.We have also contracted with Caribbean Pool to perform weekly cleaning of our pool and they have done outstanding work. The pool sparkles like a diamond!!

Betty is friendly and helpful. The company has my pool sparkling every week for a small amount.

I contacted them and they sent somebody to do the measuring for the estimate. They never called me back.

They stayed in contact keeping me apprised of schedule. Technician arrived promptly and explained issues of evaluation. Felt very comfortable with all personnel.

Well I called them on Monday, they said they would be out on Wendsday and call me Wendsday morning to let me know what time they would be out. Wendsday I didn't get a call and no one showed up so I called them at about 5pm to ask them what happened. They said that they forgot to call but that they would be out on Friday or Saturday. They called on Friday to tell me they would be out afternoon that day. The man came out and looked at our equipment. I told him what the problem was but he wasn't very communicative. He said that he would have to get back to me on the quote later that day or the next once he got back to the office. I never heard back from them. We've decided to go with a different company.

On the first call they were very nice and stated that they would call me in the AM of a scheduled day to give me an arrival time. No call was received on the scheduled day, so I called them and they stated that they could not come that day but would come the next day. Received a call the next day where they said that they wanted money for coming out to do the estimate and maybe they had forgotten to tell me that. Yes they forgot to tell me that and they wasted 2 days of my time. Very annoying.

Great. If I need to use a maintenance pool company, would surely use them.

My hot tub began to leak at some point on a Friday. I didn't notice it until late in the day and I paniced! I called another service on Angie's List who was also rated highly, but he didn't service hot tubs. He recommended I call Caribbean Pool Service. I contacted them and spoke directly to Jim's wife Betty. I explained my situation as well as the hope that someone could come out that same day so we could use the hot tub over Mother's Day weekend. While I knew I was making a tall order, Betty said Jim would come by on his way home. He showed up on Friday evening and thankfully the issue turned out to not be a major problem. While there Jim was kind enough to show us how to use the pool cleaning system! He was extremely friendly and helpful. He reminded me of my Dad. I have already recommended Caribbean to a friend who was just as pleased! I plan to call Jim and Caribbean for ANY of my pool or hot tub needs.

He arrived promptly and took a look at the pump. He had the required part and took care of the repair immediately. This is the second time I've used Caribbean Blue Pools and both experiences have been very positive. Not only is Jim a pleasure to work with but I know that he's truly interested in building a relationship with me as a customer. He's going to take care of the problem and not look for other issues to pad the repair bill. Jim pointed out a few other aspects of my pool equipment that I should be aware of that didn't require action at this time. He takes time to explain what he's doing and in terms even I can understand. I highly recommend that you give your business to Jim and Caribbean Blue. Its like getting advice and help from a friend or neighbor. How many businesses are like that?

It turned out great. Great service at a great price.

Was efficient , friendly, professional and extremely knowledgeable. Best we've ever had for pool service.

Technician came by and inspected my salt pool and associated equipment. Pointed out where the booster pump was leaking a steady stream. I authorized him to go ahead and order part. He returned two days later, repaired seal on pump, replaced DE filter cartridges and thoroughly cleaned pool and treated it with shock. Tech was professional, friendly, and gave me detailed description of what he did and what I needed to do to keep pool looking good this coming summer. Very satisfied with service and will use them again.

When we contacted Betty & Jim they immediately came out and inspected our pool as well as another friend of ours pool, gave us an estimate, we requested major services, re-doing plastering the main pool, fixing the insight pool and spa light that we found had not been grounded from the beginning, they also repaired, fixed and replaced what was necessary with our salt water system, provided estimates, and we are using them for monthly pool service. They are honest and straight forward, they are punctual.

Jim showed up around the time I was told (next day from call). He was very nice and professional and really seemed to know what he was doing. He tested everything thoroughly and said that my thermostat on the spa side was not working, it was shutting off every few minutes. The pool side control was working though and should be fine for heating my hot tub. Jim made sure it was heating before the service call was completed. The next day Jim followed up with a phone call to see if the spa reached the desired temperature which I thought was very nice on his part. Caribbean Blue Pool Service has just earned my business, for not gouging me for a new thermostat when they easily could have.

They did a very good job and were very nice. They were prompt. They communicated well. The person they sent out was knowledgeable and knew exactly what he was doing.

It went well, as Jim is professional. He is a small business owner and he is prompt and responsive. There was some miscommunication when he diagnosed the problem with my wife. I was seeking a second cost quote and was fine using his services if he met the quote. A local pool company was in the throws of a sale, so that if I bought the motor they would install it for free. As a result, I ended up paying more than what it would have cost me for the exact same motor and replacement; however, because Jim was very professional, I stayed with his services and he worked with me on my final cost. I will also say that after the repair, I immediately ran into another problem that wasn't there prior to the repair and Jim did lend some suggestions that helped me avoid another service call and more cost.