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Andrew's Refinishing LLC

Furniture Refinishing and Repair, Antiques, Upholstering,

About us

Andrew's Refinishing knows that furniture is not just wood that comes together to make a structure, it is history that helps to build it. Because of this, our Dallas furniture repair customers love their furniture and have entrusted Andrew's to breathe life into it again. Since 1980, we have provided services in furniture refinishing, furniture repair and restoration, upholstery, repairs, and draperies. While providing these services, Andrew's has received the award in recognition of our high customer satisfaction. Being a family run business keeps us humble and small. This way, we can focus on what is important-You and your furniture! Our values are family quality and integrity. One of the big ones around here is relationship. We want to build relationships with everyone who walks through our doors. This way, you will know that we care about you, and what you entrust to us. In whole, we strive for excellence in all the areas we serve. Award winning.

Business highlights

42 years of trusted experience

Services we offer

Furniture refinishing, wood paneling, patio furniture, kitchen cabinets, upholstery, media rooms, repairs, drapery and window treatments & custom furniture.

Amenities

Warranties
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Photos of past projects

Reviews

4.7113 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
80%
4
5%
3
3%
2
3%
1
9%


Rating CategoryRating out of 5
quality
4.8
value
4.5
professionalism
4.8
responsiveness
4.7
punctuality
4.7
Showing 76-100 of 113 reviews

Yuri L.
07/2016
5.0
furniture repair
  + -1 more
unknown
Description of Work: Excellent job, reasonably priced.
Rating CategoryRating out of 5
Yes, I recommend this pro

06/2016
1.0
furniture repair
  + -1 more
unknown

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0


Elise M.
04/2016
5.0
furniture repair, upholstery
  + 0 more
unknown
Description of Work: Reupholstered two swivel rockers for me using fabric I provided. They were very easy to work with and the results were awesome!

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,200

Patrick H.
03/2016
5.0
furniture repair
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,700

Saad A.
02/2016
2.0
furniture repair
  + -1 more
unknown

Rating CategoryRating out of 5
value
1.0
professionalism
5.0
responsiveness
1.0


Response from Andrew's Refinishing LLC
We are sorry to hear that you had a bad experience, We can not find you in our system, can you let us know how we failed you, so that we can make sure it does not happen in the future. Simon Telfer Owner

Ed B.
02/2016
2.0
furniture repair
  + -1 more
unknown
Description of Work: Did not use as the estimate was almost three times the expected.

Rating CategoryRating out of 5
value
1.0


Doug C.
12/2015
5.0
furniture repair
  + -1 more
unknown
Description of Work: Andrews refinished a China hutch

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$1,500

Nelda & David B.
11/2015
5.0
furniture repair
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

dennis K.
07/2015
5.0
furniture repair
  + -1 more
unknown
Description of Work: Refinished an Ethan Allen Cogwheel coffee table and side table. Also refinished a round dinette table. All were distressed pine. They did a wonderful job!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,100

Klaus D.
07/2015
4.0
furniture repair
  + -1 more
unknown
Description of Work: We worked with Andrew's for about 2 weeks to assess whether or not to repair, refinish, and reupholster an old favorite chair. It needed repair, refinishing, and reupholstering. The upholstery group was extremely helpful. But the repair group was not very responsive and quoted very high prices only to be told that the chair would not be fully repaired. I was willing to pay the price (even though it was more than buying a new chair) but only of the chair was fully functional again. I tried to find out why it could not be repaired since I had done it myself before by buying new parts. I never got a good answer. It appeared that they simply did not want to do it. So I took the chair elsewhere.

Rating CategoryRating out of 5
value
3.0
professionalism
5.0
responsiveness
3.0

$800

Response from Andrew's Refinishing LLC
This client was concerned about his chair rocking too far back. The price we had originally given him was because at first glance it appeared that the fame was loose from the springs. We specifically told him that it was not just loose from the frame and it was not something that could be fixed because it had to do with the springs being worn out. He told our receptionist that he wanted someone else in our company to review it because he felt that the first guy didn't know what he was talking about. I reviewed the chair myself and came to the same conclusion. We do not deal with mechanisms as they are nearly impossible to find for replacement. There was nothing that we could do for this client and I find is disappointing that he felt the need to leave a negative review. Simon Owner

Joan R.
06/2015
5.0
furniture repair
  + -1 more
unknown
Description of Work: They stripped and refinished kitchen cabinets. Did an excellent job. We were very pleased

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$4,000

Barbara W.
05/2015
5.0
furniture repair
  + -1 more
unknown
Description of Work: They repaired an ottoman. Did a very good job

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$80

Rebecca L.
08/2011
5.0
antiques, furniture repair, upholstery
  + 1 more
From pick up to delivery, extremely professional. I was not in a rush to have my furniture back, so I do not know if the date promised is the date they deliver. The walnut table had horrific water stains on the surface and the finish had a patina glow. It still has the antique character, but the wood grain is all you see. Chairs with new upholstry look fabulous; they retained the original horsehair stuffing. The desk (circa 1900) had this horrible finish on it that dates back to the 1960s when it was given to me by my mother. I had no idea what kind of wood was underneath that black stuff. Absolutely wonderful wood grain is all I see--tiger oak. The oak rocking chair has a beautiful oak grain and looks new (but in an old way). Kimberly made picking out fabric simple as I left most of the decisions up to her. She was spot on with the colors and how they coordinate with each other. If I did not have her to guide me, I doubt the fabric and furniture finish would look as well as they do. I'm using them again to refinish my antique lawyer's bookcases and a wine rack.
Description of Work: Completely restored: walnut table, 2 leaves, 4 chairs oak desk oak rocking chair fabric upholstry/pillows

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,700

bob S.
07/2011
5.0
furniture repair
  + -1 more
Beautiful refinishing job. Got color just right, not too glossy so grain of wods shows itself off nicely. I appreciate Andrews' attention to detail, such as not only polishing aged brass feet on pedestal base but also adding teflon sliders to raise them up slightly so metal won't scratch floor.
Description of Work: Called to see if I could bring in my great aunt's Duncan Phyfe-style game table. Spoke with Kimberly. No communications problems with her there now. Was quoted price, paid 1/2 up front, and table was beautifully refinished in just over two week estimate. I'm having them come to my house to give me an estimate on refinishing an old Liberty Ship hatch cover kitchen table. Will provide rating on that after it happens.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$400

Barbara C.
07/2011
5.0
furniture repair
  + -1 more
Andrew's was able to restore it to mint condition in four day's time. I was delighted with the results.
Description of Work: One of my dining room chairs had completely broken in two.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$125

Marci G.
07/2011
5.0
furniture repair
  + -1 more
I HAD 2 CHAIRS FROM MY CHILDHOOD (1940'S) THAT WERE IN TERIBLE SHAPE THE SEATS WERE BROKE ONE WAS MISSING I HAD PAINTED THEM GREEN 30 YRS AGO BUT THEY REPLECED THE SEATS WITH THE SAME STYLE AND REFINISHED THEM WITH A MED OAK FINISH I LOVE THEM. I KEEP THEM IN MY BEDROOM. SO MANY MEMORIES WHEN I LOOK AT THEM
Description of Work: REFINISH AND REPLACE SEATS ON 2 CHILDERNS CHAIRS

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

LARA W.
06/2011
5.0
furniture repair
  + -1 more
They did an excellent job on repairing. It didn’t cost very much and I think it was about $150. When they brought the leg back, it had some scratches on it that I didn’t think it was there when I brought it in. So, they took it back and repaired it. There was one lady I talked to over there who was really nice. They told me that it would take about a week to ten days. I never heard back from them for almost two weeks. So, I called them and the woman said that she would check and see. Then she came back and said that the leg was ready. Then when I went to pay them, they could never find my invoice. It was because they had my name misspelled. They did a very good job and you kind of have to work with them a little bit. Their work was excellent. You couldn’t even tell where the crack was on my table leg. I had to take the leg in, but that was okay since they offered to come and get it. They got it done, but they never called me to tell me because they didn’t have my name and number right. They never called me and I had to call them. They had my correct name on the leg when I signed in, but they didn’t have the correct name to call me. I will consider using them again, but I know how they operate. So, I can take that into account.
Description of Work: I used the services of Andrew's Refinishing in the middle of May. I had a broken table leg on my formal dining room table. So, my husband was able to take the leg off and it was a pedestal leg. I then took that into them and they repaired it.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0

Yes, I recommend this pro
$150

Robert M.
06/2011
5.0
furniture repair
  + -1 more
We had to have four pieces of fine wood furniture restored as the result of damages incurred in a move from New York to Texas. When the furniture was returned to us, two of the pieces were done very well, but the color of the dining room table and the Chippendale nesting tables was unacceptable and needed to be redone. We worked with Simon; he was both gracious and professional. His patience and knowledge were a great help to us. Andrew's not only made a special trip back out to our house to pick up the furniture but had it back to us within one week. Both tables that had to be redone were absolutely beautiful and were exactly what I wanted. The results - color, finish and repairs are extraordinary, and we are thrilled with the results. All through this Andrew's was very cordial and emphasized that they wanted us to be happy with their work. Well, we are! I would trust them with anything I have and will do so in the future. Although I will recommend them highly to friends, I truly don't need to as their work speaks for itself. Thank you Andrew's Refinishing!
Description of Work: Repaired and restained four pieces of mahogany furniture two of which are over one hundred years old.. Restored a broken cabriole leg on a set of sixty year old Chippendale nesting tables.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,000

Kelly H.
04/2011
5.0
furniture repair
  + -1 more
They were very good. They were professional, very efficient and quick. The finished product is beautiful. The refinished a desk and a mirror. I paid $2500 for the two pieces. I would definitely use them again in the future.
Description of Work: I used Andrew’s Refinishing LLC to refinish furniture.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,500

Chris L.
09/2010
1.0
antiques, furniture repair
  + 0 more
I initially contacted Andrew's in mid-August and was immediately responded to by Shannon. She asked for a detailed explanation of what needed done in order to provide an estimate.I took some time to actually take photographs and put together a visual of what was needed and sent to Shannon. She immediately replied how great the photos were and that they would get back to me in a couple days. I never heard from them again. I contacted Shannon the next week via email and subsequently a week after via email. 3 weeks after I was promised an estimate (mid-September by this time) I sent them a note via Angie's List that they needed to respond to my estimate or let me know they did not want my business or I would be forced to leave a negative review via Angie's List. I never heard from them. Don't waste your time as I did with this company.
Description of Work: No service was performed as Andrew's never responded with an estimate after multiple attempts. I was trying to get an estimate to refinish an antique curio cabinet.

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0


Response from Andrew's Refinishing LLC
We deeply apologize for this inconvenience! We do our absolute best to respond to all inquires in a prompt timely matter. Shannon left us for personal reasons on short notice and that is why there might have been some confusion in our transition process. She is greatly missed and as you described, she did an excellent job or staying on top of all our clients needs. We are still working through the kinks with our new receptionist and work to improve our systems everyday to make sure that these things do not happen. I sincerely apologize for your troubles! President Simon Telfer

Barbara B.
01/2010
1.0
furniture repair
  + -1 more
Went to their website and e-mailed with my e-mail address and phone number and never did hear back.
Description of Work: e-mailed for information and appt. and never did have any response. Wound up doing the work myself.

Rating CategoryRating out of 5
responsiveness
1.0
punctuality
1.0


Response from Andrew's Refinishing LLC
We deeply apologize for not getting back to this customer. We work very hard to see that all of our emails and calls get returned in a timely manor. We expect only the best of ourselves and the service we provide. I can ensure that Andrew's Refinishing will continue to work hard in keeping up with all of our customers inquiries. Sincerely, Simon Telfer

Claudia S.
10/2009
5.0
antiques, furniture repair, upholstery, window treatments
  + 2 more
Very pleased with all aspects of the job.
Description of Work: Restored and refinished a 12' mahogany dining table with 3 leaves, refinished and upholstered 6 Ethan Allen dining chairs, upholstered 4 antique dining chairs dating to 1860s, custom upholstered 2 valences, restored and leveled a badly warped pedestal drop-leaf mahogany table from the 1800s.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$3,500

BRYON A.
07/2009
5.0
furniture repair
  + -1 more
They were excellent. Their service is lovely, they are nice people and we are thoroughly satisfied with them.
Description of Work: I used them for some refinishing a month ago.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$325

Lisa P.
05/2008
5.0
antiques, furniture repair, upholstery
  + 1 more
Everyone we came into contact with was very friendly and helpful. All work was completed timely. The restoration work was wonderful. Phone calls were returned promptly. We had an antique table and eight antique chairs repaired, recovered, and refinished. They also recovered seats for four other chairs. The pickups and deliveries were easy to schedule and they were always on time.
Description of Work: The representative brought requested fabric samples when he first came out. He emailed an estimate. They picked up antique chairs and table, repaired, restored, and recovered. They kept us informed of their progress and provided estimates of dates to be finished. The furniture has been delivered and is beautiful.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$3,000

GEORGIA R.
11/2007
5.0
antiques, furniture repair
  + 0 more
They were very timely for what they were doing. I felt their work was well worth the price.
Description of Work: They refinished and repaired antique furniture of my parents. I had a number of pieces, for instance, I had an 18 inch round table that was just about falling apart. It was Victorian from about 1890. They repaired and restored this.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$7,000

Contact information

2425 W Parker Rd, Carrollton, TX 75010

www.andrewsrefinishing.com

Service hours

Sunday:
Closed
Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM
Saturday:
10:00 AM - 1:00 PM

Licensing

Bonded

Insured
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Furniture Refinishing and Repair,
Antiques,
Upholstering,
Window Treatments,
Furniture - Custom Made,
Upholstering - Boat & Auto

FAQ

Andrew's Refinishing LLC is currently rated 4.7 overall out of 5.

Sunday: Closed

Monday: 8:00 AM - 5:00 PM

Tuesday: 8:00 AM - 5:00 PM

Wednesday: 8:00 AM - 5:00 PM

Thursday: 8:00 AM - 5:00 PM

Friday: 8:00 AM - 5:00 PM

Saturday: 10:00 AM - 1:00 PM

Andrew's Refinishing LLC accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
No, Andrew's Refinishing LLC does not offer free project estimates.
No, Andrew's Refinishing LLC does not offer eco-friendly accreditations.
No, Andrew's Refinishing LLC does not offer a senior discount.
No, Andrew's Refinishing LLC does not offer emergency services.
Yes, Andrew's Refinishing LLC offers warranties.
Andrew's Refinishing LLC offers the following services: Furniture refinishing, wood paneling, patio furniture, kitchen cabinets, upholstery, media rooms, repairs, drapery and window treatments & custom furniture.

Contact information

2425 W Parker Rd, Carrollton, TX 75010

www.andrewsrefinishing.com

Service hours

Sunday:
Closed
Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM
Saturday:
10:00 AM - 1:00 PM