Andrew's Refinishing LLC

I'm particular about my furniture, and they did a good job. I have really nice pieces, they did my dining room, living room and bedroom furniture. My furniture looks like new again! They are fine people.

Very positive experience. My husband and I originally went to Andrew's plant to inquire about our needs and were met by a lovely receptionist. When the receptionist couldn't answer certain specific questions she called on Simon Telfer. Simon came right out and answered all of our questions. Then Simon gave us a tour of the operation right then and there. My husband and I were immediately impressed by the work rooms and workers...all friendly, but especially by Simon. I asked would he be the one picking up the goods and giving us the bid, and he said he would, and did. Delivery as well. Professional people and operation.

uned Picked up the table and it was as I wanted, I thought. The carpentry and glass work was right on and that had been subbed out. I didn't double check he finish unfortunately, but the "match" was not good, I thought the light was wrong, etc. as refinishing was he shops trade. When I hauled it to our vacation home and set it up it was obvious the finish had never been touched. Each time we went for a stay it grated on me. But I missed the chance to reject it in he shop. I just returned from another say and can't contain myself. It thy had told me they couldn't do it for some good reason and reduced the price to reflect work not done I would have had to be OK with that. For Angie's list to require information aout shop work location is nuts. Do they ask when the dentist's office was built?

I took some pictures and measurements and and e-mailed Andrew's after finding them here on Angie's List. They got right back to me with the quote of $100 and to bring it in whenever I had the time. When I brought the chair in Nancy was very friendly and knowledgeable, however the gentleman that would do the work was not there so she could not give me an estimate of how long other than a few weeks. I told her that if it would take more time or cost more than the quote to call before the work was done. 3 weeks later I got a call that the Chair was done and ready to pick up. I got there to pick it up and was very impressed with how good the chair looked, not only was there the new cane seat insert but they had cleaned up the chair as well. I will use them again when needed.

They were extremely professional, courteous and responsive. They picked up the chairs at our house and delivered when completed.

Since the Andrew's Refinishing location was only about 5 miles from our home, we elected to visit their location so we could check it out as well as obtain a quote. We took the dimensions of the table and chairs as well as a couple of photographs of them along with us. Nancy, an Interior Designer, greeted us as soon as we entered the building and she was great to work with. She initially showed us around the building and some examples of work that was completed and also some which was in progress. We were most pleased with the quality of their work. Nancy then gave us a quote for doing our work. We already had an estimate in mind and her estimate was within our range so we scheduled the work. We were given an estimate of 3 - 4 weeks to complete the work, which was satisfactory for us. Arrangements were made for them to pick up the table and chairs. Our table and chairs were picked up promptly on the date and time they had given to us. The employees were very courteous and careful when loading our furniture into their truck. We were called exactly four weeks after our furniture was initially picked up. They told us our furniture was ready and we scheduled the delivery for approximately two hours later. They arrived on time and once again were extremely careful when unloading our furniture. We were VERY pleased with the quality of the refinishing work. The color matched that of our china cabinet and server perfectly. We were amazed at how great the 42 year old table and chairs looked. The price shown includes pick-up, delivery, and all sales taxes.

Instead of replacing the kitchen cabinetry, they refinished it inside and out. They took off all the doors and drawers took them to the place where they do the work. The whole process took about two weeks. In addition to that. They sealed off the kitchen and painted the interior of all of the cabinets. It is a large kitchen with 32 cabinets and 21 drawers. Just very friendly people and very responsive. Their pricing policy is that they come out, inspect your home, whatever you want done, give you a price up front. If you agree to that price, they ask for half up front and then they do not ask for the other half until you are completely satisfied and they are completely done.

The staff, particularly Kimberly, could not have been nicer or more apologetic. They worked hard to make it right. Based on the Angie's List reviews, a phone conversation and the price quoted over the phone, I elected to drive up north to drop off the chairs. When I arrived, I realized I had mis-measured the seats - the price would now be double what I was quoted over the phone. While frustrating and more expensive than another price I had already been quoted, I elected to leave the seats with them because I was (1) already there and (2) the staff was very professional. A few days later I received a call stating the work would cost twice again what I had been quoted in the store (first $90, then roughly $190 per seat and finally nearly $380 per seat). After some probing, I was told that the gentleman that does this work for them is aging and that he just is not keen on doing the work - thus the absurd price. Reverting back to the staff, they did attempt to provide me with a rush seats taken from another set of chairs. I drove up again to take a look - it was not a close match, but it was a thoughtful gesture. I ended up taking my business to Elite Furniture ? to my surprise, the price was and has remained the same as was quoted over the phone. Overall, the experience with Andrew's warrants an F. Having a few seats re-strung should not require three different quotes or the hassle. However, given the other statements on Angie's List and the staff, I am sure my experience was a one-off. Frankly, it happens to all of us. At any rate, I felt it important to let you know just in case you experience the same thing. If this becomes a trend, it might be time to start downgrading their performance.

They finished within a few weeks and did a good job in communicating with me.

Currently in court. Job still incomplete. Living with cabinetry staining incomplete and not matching.

His price was way too high, so I did not hire him.

I called Andrews to provide an estimate on the repair of a leather sofa which was damaged by my cat. After submitting the necessary pictures I was clled by one of the owners to schedule a time and discuss price. The pice was fair and work was completed promptly and correctly. I would use Andrew's again in the future.

They are expensive in my book, but they do a good job. Do not use them before the holidays because they seem very busy then and seemed rushed. They did good work and appeared to be honest. They are very quick to respond. I would use them again. I think overall they are a good company.

They did a nice job and seemed to work really well with the older furniture.

Andrew's Refinshing did a great job refinshing our kitchen cabinets. Raymond was in charge of our job and he was fantastic. He and his crew were very professional and just a pleasure to work with. The quality of his work was awesome and we were very impresses. Raymond took great care with the stain to make sure everything was perfect. This is not a project for the weak of heart as the process takes a while. First day they prepare the area by completely covering everything and hanging plastic to protect your home from the process and believe it or not it takes most of the day. Everything that they can take with them that day, they will. Things like doors and drawers will be taken back to be sanded and refinished at their shop. What is left in your home will be sanded and restained there.....of course. Raymond took care to protect our floors and walls and allow us some space to get through the work area. Over the next 4 days they run through the different stages of cleaning, sanding and staining. Then there is drying and waiting!. Seriously, I understand why the process takes time....because they do a great job!. I'll post some pictures below. Our cabinets were a natural birch and we had them done in mahogonay. Still need to update the lighting in the kitchen so the pictures are not the best. But you can surely get the idea! If you need your cabinests restained, call Andrew's and make sure you get Raymond for your job!

The experience was good. They do quality work so you should not expect an unreasonably short period of time for completion. As I recall they indicated that it would take approximately 2-3 weeks on my chair and they completed the work in that time frame.

We visited their showroom, talked to a decorator who helped us select fabric and determine the best approach to getting the chairs restored. The office staff was very accommodating, friendly and the price was fair. The chairs were promised in 2-3 weeks. We got the chairs back in 3 weeks. When we picked up the chairs they were awesome. They literally looked like new. They are used in our home at the breakfast table and get quite a bit of wear. The decorator was very helpful in helping us select fabric that would handle the were. We were very pleased with the job abd would not hesitate to recommend them to others.

The price was a little high. I would definitely recommend them. They did a good job but they were a bit pricey.

It was great and they were super responsive to what I wanted. The pieces came back in better shape than they started in. The dining room set originally belonged to my grandmother and my mother can't remember her mother's house without it. My mother also noted that the pieces were antiques when my grandmother bought them. They look better than new but the character of the pieces remain.

They are good at what they do. They are a wood refinishing company. I would use them again in the future.

Both pieces are irreplaceable as they have been in my family for years. The wooden chair looks brand new. The rocker is too cute for words. Workmanship was excellent.

Believe it or not, the guy who is refinishing our kitchen cabinets (another Angie's List find) was the one who led me to Andrews Refinishing! He said 'they're the best', and he was right. They picked up our pieces on time, and it was several weeks before they were finished. We also ordered glass tops for each piece and for another piece which did not need refinishing, as well as their recommended polish for furniture. When they were delivered, they looked 'showroom new'. The furniture was absolutely beautiful. I expected some glass cut in the shape of the furniture surface---but what we received was glass exactly finished to the irregular edges of the furniture, and both the top and the bottom of the glass were rounded and polished to avoid any hard edges. I have never seen glass cut this way, and I will never use anything else after this. The delivery people were polite, and set up the furniture exactly as I wanted it. They even spent the time with us to trace two other templates for other pieces of furniture so we could put glass on them! I will never use anyone else for refinishing. I heartily recommend Andrews Refinishing without reservation.

Once again, Andrew's professional staff was great! I have two more pieces that need to be refinished/repaired and will definately have them do the job.

The job was done on time, with no damage to my carpet, which is really appreciate. They were also accommodating to my scheduling requests, which were tight. The stain was great. However, we have some finish issues with the polyurethane. The first coat was a bit thick, with some drips. The second coat (and sanding) helped, but we are still left with some new and old spots that I am not completely satisfied with. That being said, this is nothing I can't fix with a long day of work (basically a thorough French polish). So, overall, it is complete, the wood is protected, and any imperfections can be fixed, but it needs a bit more "editing" than I would expect.

We visited the shop on Parker Road (unannounced) before talking to them about our specific needs and were happily shown around the facility. We saw both work in progress and more than two dozen finished pieces awaiting delivery or pick up. We then discussed our table/chairs need and were given a "rough estimate" (they had not yet seen the pieces). We left the shop without committing to the work. The next day we called to set up a delivery pick up time which was scheduled for about 24 hours later (pick up and delivery has a small fee attached). The two young men who picked up the furniture were careful, considerate, polite, and took great care of the furniture. Once the furniture arrived at Andrew's shop, I received a call from Simon (dept head) to discuss exactly what we wanted. He listened closely, offered opinions when asked, and was a complete professional. I asked about backlog and probable time to completion and was told the backlog was only a couple days and the work could probably take about two weeks assuming they ran into no difficulties. Approximately two weeks later, I called the shop because I wanted to stop by to see the progress to date and make certain that work was progressing as planned. Simon told me they had just finished the work the day before and it could be ready for delivery the next day. We arranged a time for delivery and they arrived on time. The delivery crew was extremely careful moving in the table and chairs and they set everything up quickly and without nicking walls or scratches on anything. They were knowledgeable enough to answer "future care" questions about cleaning and waxing, etc. We have used the table nightly for the past week and love it. The finish is excellent and we have not found anything not to our liking. They did an outstanding job. The only caveat I have is that this is a first class firm doing a first class job and they expect a first class price in return. It is not an inexpensive proposition so be prepared. In our case we strongly believe that the price was fair in return for the excellent work and professionalism shown.