Countryside Construction Inc

We have lived in our home now for 9 years. The system literally breaks at least once per year. Countryside told us that the system came with a combination of a lifetime warranty and 25 year warranty. The first time we had a problem, which was a year later, Countryside wanted to charge us literally $100s to replace a part. It was at that time we learned that our warranty was carefully worded so that it covers nothing of worth. I say that because we have replaced motherboards, pumps and aerators literally many times at our expense. Countryside were very unprofessional, rude and eventually unresponsive. We are once again searching for a company to repair our system. Other companies have told us that it was a poor install which is part of the problem and dont want to touch it. On searching on Angies list for a reputable company I was horrified to find Countryside listed. There are many companies to choose from, please save yourself money, headache and long-term trouble, and choose another company.

I have used Countryside Construction for the septic system. I have an annual contract with them and it is 249 dollars. They come out every 4 months and provide service to the system and make sure that it is running properly, that it is clean and that there are no issues with it. Then once a year they do a thorough cleaning and inspection of it. I haven't been able to find anybody else to do it for me at about the same price which I think is still high but that is the main reason I am still with them. They have been very good so far and I haven't really had issues. I would say it is very good, the experience, the only thing I think is that their price is high.

My overall experience with them so far is good. The quality of their work so far is good. With regard to quality, I don’t know yet because I haven't gotten finished.

We signed up for a maintenance contract with CC or our septic system in November 2012 after purchasing our house. The ~400$ price was higher than I wanted but did not seem unreasonable plus they had maintained the system for the previous owners. CC identified that we had a pump issue that was preventing the service from working correctly and charged ~300$ to fix. I should add that I am somewhat handy but know nothing about septic systems. I don't remember the exact details, but shortly after writing both checks it was a struggle to get them to come back out after we identified that the system was leaking and keeping the front yard soaked with water (pre-dated our contract). They checked several underground valves and ultimately replaced one of the 'purple head' septic sprinklers in the front yard which fixed the leak issue. The service tech, Justin, came back out for the check in February 2013 and the service went from C to F. We had recently installed a fence and gates and called in the code to the gate lock, which is one of the letter/number combination locks you can spell words with. When he removed the lock it came apart on accident and he reassembled and locked on leaving (his admission). Unfortunately the letter/number combination was accidentally reset when he reassembled, so he re-locked the gate with an unknown combination. My wife called him after we figured this out and asked for the lock to be replaced with one of the same type (~10$) since we have multiple gates with the same combination. He proceeded to verbally abuse her over the phone and tell her the lock was "stupid". She called the main office to complained but one month later our gate is still locked shut and we have not heard back. This is worse than bad service, yelling at your customer over a 10$ request is a firing offense in my book.

This company is incompetent. Does not understand aerobic septic systems. They recommended new equipment that was not necessary. They never showed up on time for the scheduled maintenance and when we did call and remind them, it took them weeks before the maintenance was done.

Couldn't be happier with the work that has been done. In all, we hired John to build a four season room from start to finish, including siding, beams, drywall , heated wood floor. His extra touches are spectacular! He built a frame around an odd sized outlet, made hand hewn looking beams and distressed them to match existing beams, created a built in alcove in an otherwise unusable space. Our front entrance is beautiful and again, he used his creativity to make them unique. We plan on rebuilding our garage and installing a cobblestone drive both of which we will hire John to complete.

I got several estimates and his was very fair. He was the only contractor that understood what we wanted. He was the most conscientious contractor, came at 7am and left at 7pm. Everything was impeccable. He did great work and was a pleasure to work with.

The new septic system we had installed in 2004 was not installed properly at first; three pumps were running continuously 24 hours a day due to not properly being wired. The installation process was extremely slow, it took nine weeks to get it installed and we had no septic system during this time. When we were due for our quarterly cleaning service we had to call them to remind them of our service contract. When they came, they were never on time and it did not seem like they cleaned what they were suppose to be cleaning. A few months ago, I tried a new service and found a noticeable difference in the work.