Oates Restoration & Reconstruction

Oates served as a GC and did our project beautifully for a reasonable price!

We hired Oates Restoration to paint our kitchen and bathroom cabinets, remove carpet and put down tile from 5 bedrooms and 6 closets. To date the project is still not complete. The cabinets have been painted 3 different times due to not being properly prepped the first time. They seem to have fixed that so far. They grouted the entire house with the wrong color grout, we chose a shade of gray and it has come out white. Their solution was to stain the grout the proper color which we were willing to try. It has not worked and has been peeling off in every room. When that happened initially they came out to touch up the spots but it is continuing to peel off. The only reason they came out to fix things is because I had to threaten contacting an attorney. Throughout this entire process they have brushed me off with "let me check and I'll get back to you", flat out ignored me, and passing off blame on another employee of theirs. For the past month I have repeatedly asked when they will be out to touch up paint on the walls, every wall in every room, has spots where the original touch up they did is the wrong shade of paint, also to clean up overspray on the top of our refrigerator, and a financial compensation for someone else to come out and fix our grout plus compensation for cosmetic damage to our refrigerator. This experience with this company has been horrible and I would not wish them on my worst enemy.

They were very professional, explained everything as we went along. When they installed some crown molding improperly, they fixed it immediately. The site manager was very easy to work with.