Leonard's Stone & Fireplace

Work was completed timely and the end result is beautiful. The sales person we dealt with made a mistake when quoting the cost of the project. The final invoice was significantly higher than the quote. When I pointed this out to the office manager they honored the original quote with no hassle. We love the end result and loved dealing with Leonard's!

We selected Leonard's based on the many favorable reviews and a visit to their store in Burleson. Additionally important, they have certifications from the National Fireplace Institute, a BBB A+ rating, and have been in business here over 30 years specializing in fireplaces. The sales experience was wonderful in helping deselect the type of logs that would suite us best (we picked the Hargrove radiant heat cross timbers) as well as fireplace doors that would go well with the fireplace and room decor. The price was as good or better than could be found on the internet. Installation was very professional and the technician took time to explain everything and did a thorough and neat job job with the installs. He was extremely knowledgeable with his years of expertise, industry certification, and pride in his work and company. We are so pleased to move away from the mess and smell of wood burning to gas logs. With a push of a button on the remote we have instant flames, more heat due to the radiant features, and no messy clean-up. Overall, a wonderful experience and we will continue to use Leonard's and highly recommend them.

unknown

The showed up earlier than the time given and were professional. After verifying the work order, they removed the fireplace and placed in the garage and then capped the ceiling tube. They then carefully removed the bricks and stacked them in my garage. They were quick with the job.

There was a delay in a representative coming to our house to take measurements. He had given us a day he would call to set up an appointment, but he didn't. We had to call him--annoying and unprofessional. Fireplace was installed as scheduled, and there was no problem. We rated quality as "NA" since we can't comment on the insert's effectiveness. It was installed too late in the season to give it a good test. The insert is expensive.

Turned out to be the remote transmitter that he replaced for nothing, only costing the service call.

They did great work installing it and the masonry work is very pretty.

unknown

Every aspect of the job was excellent. We live 50+ miles from their location. They were prompt and fair. One problem that we had was that my husband wanted an electric igniter and I wanted to avoid an electric switch showing on the rock fireplace. You could almost see these guys' brains moving as they began considering alternative ways to satisfy us both. The knowledge & art they displayed in solving the problem is something that isn't seen very often in today's workmanship. They are true craftsmen. They installed the insert & blocked up the backside of the fireplace and it is beautiful and a huge energy saving improvement over the previous method.

They are very helpful. They have a huge selection of inserts and fireplaces so I have been happy with them. They are easy to work with as well. The work is not completed yet so they will be coming out to do it here; so far they have been good but they are not finished yet. They were here when they said they were coming.

VERY GOOD SERVICE.