Payment is due at time of service. Service fee for diagnosis is $49.95. We accept cash, all major credit cards, checks and money orders. We are fully licensed and insured. We currently employ 3 technicians, and 2 office staff. We work with several home warranties, including OneGuard Home Warranties, Old Republic Home Protection, and Nations Home Warranty.
Business highlights
14 years of trusted experience
Services we offer
Major appliance repair, in home; and major appliance installation.
Services we don't offer
TV repair, small appliance repair (ie. blender or toaster).
Description of Work: Dryer heating element replaced
Rating Category
Rating out of 5
quality
3.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
$375
Wayne F.
10/2016
2.0
appliance repair
+ -1 more
Technician came to my home twice for an odor issue in my Bosch dishwasher. First visit he said he resolved the issue by re-positioning the hose between the dishwasher and disposal. A few days later, the smell was back and MUCH WORSE than before. Called Ace to send a tech out again and they send THE SAME GUY! The tech told me he could not resolve the problem. I asked, "so I need a new dishwasher?" He didn't really commit to a response, but when I pushed him to give me a resolution, he said yes. I called a tech that works on Bosch, he came out, put a loop in the hose, problem resolved in 10 minutes. Ace is refusing to refund my One Guard service call fee. It's only $69, and I am told no. Horrible customer service!
Description of Work: Attempted TWICE to resolve dishwasher odor issue.
Rating Category
Rating out of 5
quality
2.0
value
1.0
professionalism
2.0
responsiveness
4.0
punctuality
4.0
$69
Dottie J.
12/2015
5.0
appliance repair
+ -1 more
unknown
Description of Work: Miranda from Ace replaced my ice maker. She was very professional and went way out of her way to make sure the new one was replaced in a very timely manner. I had to unplug my refrigerator for a time and she even came somewhat after hours to get it fixed so that I could turn my fridge on again. A very nice person - very respectful. I would definitely use them again and would actually ask for Miranda if I could. It's now working perfect.
Rating Category
Rating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Ace Appliance Repair
Thank you so much for the kind words! We are always happy to hear good things about our technicians!
Erin and Scott C.
02/2014
5.0
appliance repair
+ -1 more
He came out and looked at our dishwasher. He will fix the problem as soon as they get the parts. He also stayed and looked into an issue with our oven. He allowed us to add this service to the same ticket, saving us a second service call fee. They provided above and beyond service.
Description of Work: They will repair our dishwasher once they get the parts in.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Appliance Repair
FAQ
Ace Appliance Repair is currently rated 4 overall out of 5.
Monday: 9:00 AM - 5:00 PM
Tuesday: 9:00 AM - 5:00 PM
Wednesday: 9:00 AM - 5:00 PM
Thursday: 9:00 AM - 5:00 PM
Friday: 9:00 AM - 5:00 PM
Ace Appliance Repair accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
No, Ace Appliance Repair does not offer free project estimates.
No, Ace Appliance Repair does not offer eco-friendly accreditations.
No, Ace Appliance Repair does not offer a senior discount.
No, Ace Appliance Repair does not offer emergency services.
No, Ace Appliance Repair does not offer warranties.
Ace Appliance Repair offers the following services: Major appliance repair, in home; and major appliance installation.
TV repair, small appliance repair (ie. blender or toaster).