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HOMESTEAD OUTFITTERS LLC

2.0(
1
)

Stone and Gravel, Masonry, Kitchen and Bath Remodeling,

... +4 more

About us

Design and construct outdoor living areas.

Business highlights

20 years of trusted experience

Services we offer

OUTDOOR LIVING SOLUTIONS: OUTDOOR KITCHENS, FIREPLACES, FIREPITS, FENCING, DECKS, DECORATIVE CONCRETE, CONCRETE COUNTERS.

Services we don't offer

Please ask for details.

Amenities

Free Estimates
Yes
Warranties
Yes
Senior Discount

5%

Accepted payment methods

Check
MasterCard
Visa

Reviews

2.01 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
0%
4
0%
3
0%
2
100%
1
0%
Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
Write a review
Showing 1-1 of 1 reviews
MELANIE H.
12/2006
2.0
masonry, pavers, gravel
  + 0 more
Project took 3 months to complete, instead of 4-6 weeks as promised. The extension of patio and laying of flagstone went well and crew did good job. Contractor was asked to come discuss final plan for layout and structure. He did, but failed to bring diagram as requested. He promised things he was unable to provide. He rarely came to supervise his crews and they had no plans. Therefore the finished project did not reflect our requests. There is no seating and countertop is all one level. The brick does not match brick on house, even though he continuously said he would make it happen. He forgot to put in drainage, though he did add some later. I would recommend anyone using him to get a detailed diagram and insist on his presence with his crew. He had to be threatened with nonpayment to get job finished.
Description of Work: Extended flagstone patio. Built a barbecue grill surround with storage, refrigerator and counter space. It was to have two heights, with seating space for bar stools. It was supposed to match existing brick on house.
Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$10,000
Response from HOMESTEAD OUTFITTERS LLC
COMMUNICATIVE SKILLS, BOTH INBOUND AND OUTBOUND, ARE CRUCIAL TO ANY PROJECT. THERE WERE A FEW MODIFICATIONS TO THE PROJECT AS IT PROGRESSED AND EACH OF THESE WAS COORDINATED WITH THE OWNER IN ADVANCE. BEFORE THE PROJECT BEGAN I CONSULTED WITH THE OWNERS ON THE PROBLEM WITH THE BRICK IN THAT THE SIZE AND COLOR OF BRICK ON THE HOUSE COULD NOT BE MATCHED EXACTLY. I PROVIDED SEVERAL SAMPLES AND USED THE BRICK SELECTED BY THE OWNER. IT WAS A SLIGHTLY DIFFERENT SHADE AND I OFFERED TO HAVE EACH BRICK HAND PAINTED TO PROVIDE AN EXACT MATCH; MY OFFER WAS DECLINED AS THE BRICK WAS "CLOSE ENOUGH." THIS WAS ADDRESSED EARLY ON IN THE PROJECT AND I FEEL THAT I ATTEMPTED TO DO ALL POSSIBLE TO PROVIDE AN EXACT BRICK SIZE AND COLOR. ANOTHER CHANGE MADE BY THE OWNER WAS ON THE COUNTER TOP. ORIGINALLY, THERE WAS TO BE AN CANTILEVERED BAR ON ONE END OF THE GRILLING AREA. THEY OPTED FOR A TILE COUNTER ENCLOSED WITH BRICK WHICH CANNOT BE CANTILEVERED DUE TO WEIGHT AND STRUCTURAL ISSUES. I ADVISED HER THAT BY CHOOSING TO CHANGE THE COUNTER SHE WOULD HAVE TO GIVE UP THE CANTILEVERED BAR AND SHE INDICATED SHE UNDERSTOOD THE SITUATION. IT WAS NEVER MENTIONED AGAIN UNTIL THE FINAL DAYS OF THE PROJECT AND I WAS ACCUSED OF MAKING CHANGES ON MY OWN WITHOUT THEIR CONSENT. DESPITE MY EXPLANATIONS AND RECOUNTING OUR CONVERSATIONS IT WAS OBVIOUS THAT THERE WAS A SIGNIFICANT COMMUNICATIVE FAILURE. I OFFERED TO PROVIDE, AT MY COST, A CUSTOM WROUGHT IRON BAR/SITTING AREA OR TO TEAR DOWN THE KITCHEN AND REBUILD IT FROM THE GROUND UP AT MY EXPENSE. NEITHER OPTION WAS ACCEPTABLE TO THEM, THEY PAID THE INVOICE IN FULL AND HER HUSBAND TOLD ME THAT HE WOULD DO EVERYTHING POSSIBLE TO PREVENT ME FROM GAINING ANY ADDITIONAL BUSINESS IN HIS NEIGHBORHOOD. I NEVER ARGUE WITH ONE OF MY CLIENTS AND AGAIN OFFERED TO REBUILD THE ENTIRE PROJECT AND WAS TOLD "NO, IT'S GOOD ENOUGH." I DO NOT UNDERSTAND THE COMMENTS ABOUT MY PRESENCE ON THE JOB SITE AS I OR MY PARTNER WAS ON SITE DAILY AND MY WORKERS DID HAVE COPIES OF THE PROJECT PLANS, THE SAME PLANS PROVIDED TO AND APPROVED BY THE HOMEOWNERS. I FEEL WORSE THAN THE OWNER'S TO LEARN TODAY, NEARLY TWO YEARS LATER, THAT THEY ARE SO DISSATISFIED WITH THE PROJECT. UNFORTUNATELY FOR BOTH PARTIES MY OVERTURES TO CORRECT THE AREAS THEY WERE CONCERNED WITH WERE REJECTED. HAVING OFFERED MULTIPLE TIMES TO TEAR IT DOWN AND START AGAIN I DO NOT KNOW WHAT ELSE COULD HAVE BEEN DONE TO INSURE THEIR SATISFACTION. THE LESSON I LEARNED FROM THIS JOB IS TO FULLY DOCUMENT AND REQUIRE WRITTEN APPROVAL OF ANY CHANGES FROM AN ORIGINAL PLAN. THERE ARE ANOTHER HUNDRED OR MORE CUSTOMERS THAT ARE THRILLED WITH THE WORK WE HAVE COMPLETED AND ARE VIABLE REFERENCES.

    Contact information

    31124 RETAMA RIDGE, Bulverde, TX 78163

    www.homesteadoutfitters.com

    Licensing

    Insured
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.

    Service Categories

    Stone and Gravel,
    Masonry,
    Kitchen and Bath Remodeling,
    Fireplaces,
    Fencing,
    Decks and Porches,
    Concrete Pouring and Repair

    FAQ

    HOMESTEAD OUTFITTERS LLC is currently rated 2 overall out of 5.
    HOMESTEAD OUTFITTERS LLC accepts the following forms of payment: Check,MasterCard,Visa
    Yes, HOMESTEAD OUTFITTERS LLC offers free project estimates.
    No, HOMESTEAD OUTFITTERS LLC does not offer eco-friendly accreditations.
    No, HOMESTEAD OUTFITTERS LLC does not offer a senior discount.
    No, HOMESTEAD OUTFITTERS LLC does not offer emergency services.
    Yes, HOMESTEAD OUTFITTERS LLC offers warranties.
    HOMESTEAD OUTFITTERS LLC offers the following services: OUTDOOR LIVING SOLUTIONS: OUTDOOR KITCHENS, FIREPLACES, FIREPITS, FENCING, DECKS, DECORATIVE CONCRETE, CONCRETE COUNTERS.
    Please ask for details.

    Contact information

    31124 RETAMA RIDGE, Bulverde, TX 78163

    www.homesteadoutfitters.com