CLEANGIE Professional Cleaning and Services

It is no surprise that people install cameras in their homes these days... there are all sorts of different kinds... doorbell cams, motion cams, etc. My wife and I installed a camera years ago in the common space of our home. We recently hired CLEANGIE - a local cleaning service. They're expensive but they have good reviews so we trusted them. We get a text every time our house is accessed through the external door. The cleaning employee was there an hour, which threw up a red flag. So my wife reviewed the footage and saw she didn't enter all the rooms, didn't mop the whole house, etc. my wife contacted the company, they sent her back out for a another cleaning, and then followed up with an email terminating our service. I sent a response. And then another rude, snarky email came from the Owner directly calling my wife and I liars (without actually writing the word liar)... educating me on the difference between a fact and an assumption. I clarified that a fact is something that is tangible and can be seen... i.e. video footage from a camera. That is not an assumption. We even offered to share the footage with her. She only had interest in arguing and defending her employee, which was not necessary. The owner made the argument that the employee used her time efficiently and that’s all it takes to clean our home. Funny though, she had no problem spending six plus hours at my home for the initial cleaning, but now she can’t keep herself busy in my house for one hour? I sent this to the owner after she told me that my wife and I had our facts wrong, even though video evidence is irrefutable: “ Your employee did not enter all of the rooms, and therefore did not clean any of the rooms she did not enter. She did not mop the entire home. She did not clean all of the bathrooms.” I’ve owned large businesses, and I’ve employed thousands of people and I’ll defend them when they’re wrong, but I’ll always take complaints with dignity and not tell a customer they’re wrong or lying when they’re offering to show me evidence that a member of my team did or did not do what he or she was supposed to be doing… what a customer is paying my company to do. I strongly advise against using this company, if the owner and employee who cleaned our home are representative of the company as a whole, which I am certain they are. I'm not going to apologize for having a camera in our home. It's our house and our dogs and everything we have worked hard for are in there. We don't watch footage unless there's a reason to. Staying for an hour to clean a 3,000 square foot home is a reason to, especially when we are paying a considerable amount of money to clean. I hesitated to even post this because I know now from experience that the owner of Cleangie is an argumentative individual and I suspect she’ll post a rude, snarky, and argumentative response but the people of the internet deserve to know that this business and their high prices are not substantiated by “customer service” - in fact, they don’t seem to serve customers at all but rather; serve themselves!

It is no surprise that people install cameras in their homes these days... there are all sorts of different kinds... doorbell cams, motion cams, etc. My wife and I installed a camera years ago in the common space of our home. We recently hired CLEANGIE - a local cleaning service. They're expensive but they have good reviews so we trusted them. We get a text every time our house is accessed through the external door. The cleaning employee was there an hour, which threw up a red flag. So my wife reviewed the footage and saw she didn't enter all the rooms, didn't mop the whole house, etc. my wife contacted the company, they sent her back out for a another cleaning, and then followed up with an email terminating our service. I sent a response. And then another rude, snarky email came from the Owner directly calling my wife and I liars (without actually writing the word liar)... educating me on the difference between a fact and an assumption. I clarified that a fact is something that is tangible and can be seen... i.e. video footage from a camera. That is not an assumption. We even offered to share the footage with her. She only had interest in arguing and defending her employee, which was not necessary. The owner made the argument that the employee used her time efficiently and that’s all it takes to clean our home. Funny though, she had no problem spending six plus hours at my home for the initial cleaning, but now she can’t keep herself busy in my house for one hour? I sent this to the owner after she told me that my wife and I had our facts wrong, even though video evidence is irrefutable: “ Your employee did not enter all of the rooms, and therefore did not clean any of the rooms she did not enter. She did not mop the entire home. She did not clean all of the bathrooms.” I’ve owned large businesses, and I’ve employed thousands of people and I’ll defend them when they’re wrong, but I’ll always take complaints with dignity and not tell a customer they’re wrong or lying when they’re offering to show me evidence that a member of my team did or did not do what he or she was supposed to be doing… what a customer is paying my company to do. I strongly advise against using this company, if the owner and employee who cleaned our home are representative of the company as a whole, which I am certain they are. I'm not going to apologize for having a camera in our home. It's our house and our dogs and everything we have worked hard for are in there. We don't watch footage unless there's a reason to. Staying for an hour to clean a 3,000 square foot home is a reason to, especially when we are paying a considerable amount of money to clean. I hesitated to even post this because I know now from experience that the owner of Cleangie is an argumentative individual and I suspect she’ll post a rude, snarky, and argumentative response but the people of the internet deserve to know that this business and their high prices are not substantiated by “customer service” - in fact, they don’t seem to serve customers at all but rather; serve themselves!

Angela and her team are thorough and professional, it is so nice to come home to a perfectly cleaned home after a long day at work.

Warning when using this or any other cleaning service. Their bond and insurance will only cover you if there is a conviction. Unless you can provide video surveillance or finger prints you will be left alone out in the cold. homeowners will only cover a minimal amount unless you insure each piece of jewelry separate. they can tell you all day how nonest their people are but when your jewelry comes up missing you need iron clad proof .

We have used 3 other cleaning agencies in the past 2 years before we found Cleangie! None of them come close to the amazing job Cleangie does for us. All other cleaning companies would leave the bathroom floor uncleaned or cleaned very quickly leaving spots and the grout looking like it was 20 years old. Cleangie came in and cleaned it once and the grout turned from brown to tan( which it was suppose to be). Also, There was a window above the front door that all other cleaning places said they cleaned and still couldn't see clearly through it; Cleangie came in and cleaned it once, and now it is clear and looks amazing! Angie is the owner, and is so nice, professional, and just amazing. I get an email before every cleaning and after. Her rates are very comparable with the other companies for twice the amount of work. Her attention to detail is amazing and always gets the hard to reach places that most cleaning companies miss! I have never had a problem with Cleangie's cleaning, but I know that if I did she would be there immediately to fix the problem!

AMAZING!!!