I'm going to give Ja-Mar Roofing & Sheet Metal an extremely bad review after my shocking experience I had with one of the employees that represent this company. The company  did a good job replacing my roof...no complaints...however what really makes a company stand up is the people that represent such a company and the trust that we, the clients  put into these people.  That  is what really matters!. The sales rep was very friendly and talkative, so  he quickly gained my trust and my business with Ja-Mar Roofing & Sheet Metal even though I had better proposals from other roof companies. Later on I felt comfortable to asked the sales rep to help me understand the  insurance letter that I received in regards to the roof  damage since I was not familiar with the financial terminology and the content of the letter, I was looking for clarification and to really know my financial commitment since like all,   I'm going to difficult financial times. The sales rep read the letter and proceeded to let me know that I will receive a check from my insurance company (after the roof installation  was complete) with a significant amount regardless of how much I spend on the new roof. The information was comforting.  I truly believe him. The numbers that he confirmed  helped me to make the decision to paint my house.Then the  sales rep offered me to do the job as he told me about his "other job" as a contractor  so we negotiated a price and verbally "closed the deal". After all he already won my trust. l will not describe or go into details in regards ALL  the complications, frustration and horrible moments I went through with this sales rep nor to mention all the  MONEY HE cost me. He LIED, LIED and LIED. Never delivered what he promised , the money from the insurance was a lie so was the proposal for the house painting, which by then was too late to ask the painter to stop. He ended up costing me around $4,700.  He destroyed my savings account!!! I had to  pay the painter and the deductible for the new roof . He took advantage of a single mother... Is he looking for vulnerable women?  Hunting for a prey?  ....So even though  Ja-Mar Roofing & Sheet Metal has nothing to do with this, the sales rep does represent Ja-Mar Roofing & Sheet Metal and is how this sales rep picks his prey? This unfortunate event happened to me in the worst time ever. I  could  have picked my neighbor's roofer company and walked away without being broke or LIE to.   Please be very careful when a sales rep offers you a "side job" while representing another company.

Great! Salesman encouraged homeowner's insurance appraisal as he saw hale damage....saved me thousands. Only 2 year warranty on workmanship so I delayed this review until first heavy rainfall to check for leaks....no leaks found so far. All roof piercings tight even preexisting low profile skylight. What I wanted to limit was surprises...differences in my expectations and cost versus what they did! For most part I was satisfied. Had two skylights put in. Their location and coordination went fairly well even though their site project manager was a little difficult to understand...I do not speak Spanish....he cared and did an excellent job overall in the details. One skylight not put in exactly where I expected but it still worked okay for me to do the internal finish work. Had a miss-understanding about reflashing around chimney....there was some preexisting damage to the mortar on the brick uncovered when the old flashing was removed that I had to repair and seal on my own. I had to take down and install my satellite dish but had to have service come to re-align it. Finding a few nails and pieces of metal afterward no big deal to me...i have a shop magnet. Advice: make sure you take your time with at least 3 bids and fully understand the material and work details....negotiate the best deal...best company will work with you...make sure it is in writing before you sign the contract. Make sure you inspect carefully before final payment. I was expecting the worst after city solar program scam but overall pleased with outcome. Quality, workmanship and value worth what I paid.

If you demand competence, efficiency, and integrity from a contractor; you will find exactly those characteristics in Ja-Mar Roofing & Sheet Metal. They are an excellent company and Bill Robinson is outstanding.

When the crew showed up on Friday, I noticed there was no plywood. I asked a crew member about the plywood and he didn't know anything about it. Then I called Bill again. I couldn't reach him, so I called Ja-Mar and they said he would call me back, but no one ever did. I thought about what the insurance company told me: the worst thing I could do is to have it re-roofed and not take care of the problem underneath. But I believed Bill when he told me his estimate would take care of the problem underneath. He came by a couple of days later and I gave him the rest of the money. The roof looked good and I was happy with the job at the time.But then about a month later, I happened to look at the roof and I gasped. It was wavy and uneven, just like before. I have since learned that it takes awhile for structural defects to show up when you install a new roof, that new roofing pieces are stiff but that gravity eventually takes over. I called Bill again and a few days later, I was in New York visiting my son when I received an email that said that he pounded on my door and no one had answered and that Pat, your construction supervisor, had come out to the house and said that the problem was with the joists underneath. And I thought "I told them there was a problem underneath. Why didn't they figure that out before?" When I returned to Austin, I decided to try to talk to somebody else besides Bill--he obviously had not really listened to me before. No one from your company would call me back. It took another six months to get David, the owner to agree and come look at my roof. He listened to me and sent a man out to try and fix the roof, who worked on it for about six hours. He told me the roof was not installed correctly. It looks better, but JaMar definitely have not fixed the entire problem. I believed Allstate when they told me that any roofing company would be able to see the problem right away and I believed Bill when he told me the new roof would fix the problem. A good roof should last for years and years. I have a warranty supposedly, for two years, but what is that worth? I don't think this roof is going to last. I believe the roof on the front of my house should be replaced and the problems underneath should be fixed. I believed Bill when he told me a new roof would take care of the roof problems underneath, but now I know he was lying.

The full metal roof needed to be replaced in order for our lender to fund the purchase of our home at 6615 La Concha Pass, Austin TX 78749.  Evidence of dry rot around the fire place was also identified by the home inspector during the purchase process of the home. The roof bid from JMar included up to 10 sheets of decking at no charge to account for any dry rot or decking damage. My conversation with the sales rep from JMar also acknowledged the replacement of the roof decking around the fireplace.  The roof bid also included the replacement of 4 skylight domes in the atrium.

After the roof was completed during a rain storm, the roof in our atrium leaked and dripped around the skylights and spread out along and around the rough cedar ceiling. There was enough water coming in and ripping down the rod of a ceiling fan to half way fill a 5 gallon bucket. It was then that we noticed that the skylights were not replaced by JMar. Subsequent rains and leaks have damaged the beautiful cedar woodwork in the atrium.  There are now dark stains in the wood that need to be repaired/replaced. A roof over a back patio of the house leaked also and created water damage on the ceiling and who knows what king of water damage was done in the inside. There is electric utility up inside that ceiling.

Around the time of the 1st time roof leaking, I decided to go up in the attic to see if there was evidence of any other leaks.  It was then I noticed that the discolored roof decking around the fire place was NOT replaced!  This was identified as needing replacement as a condition of our lender!  This is an issue that will come up again if we ever try to sell this home.

We contacted the JMar representative immediately when we noticed the very first leak.  The first thing they did was say they would order the skylights and in the mean time apply some king of waterproofing goop around the edges to help with the leaking. Skylights were delivered to the house and sat for a couple of weeks before someone came out to replace them.  It was then that they noticed the wrong size domes were ordered and new ones needed to be re-ordered. All this time the leaks kept happening.

Their remedy for the back patio was to apply more roof sealer from a can.  The leaks continued. 3 more visits for that leak and it was noted that JMar did not even install the correct materials for that roof and only had laid down the tar paper underlayment with no appropriate composite roll that the patio roof called for. they came back out and tore that roof off and put down a new one.  Who know what kind of extra damage that caused.  The wood ply ceiling under that patio has evidence of water damage with cracks showing now.  It will only look the same as before this started if it is replaced and painted.

I contacted the owner of JMar (October 30 2016) and asked for resolution.  It has now been 7 months, 22 days ( 235 days total) and we still do not have resolution in this matter.  No work has been started on the roof after promises from JMAR.  We feel like they are trying to run out a clock or something.  We are looking into contacting an attorney and need advice.

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I received two quotes for repairs to roof resulting from hail damage.  Ja-Mar provided the lower quote, which was also consistent with the insurance estimate.  For a small additional cost, they provided higher quality skylights and roof ventilation, which required additional carpentry work.  The quote was proved promptly with good documentation.  Optional work was carefully  separated from the basic proposal, which made it easy for me to consider and make choices before responding.  During and following completion, they were fully responsive to any concerns I expressed and everything was finished to my complete satisfaction.  Delays in obtaining a work permit were a major complication for the company, and they worked hard to resolve the issues as promptly as possible.  During a final inspection of the work with the company representative, I mentioned my  need for a small repair that was unrelated to the original agreement.  The representative volunteered to do the repair at no expense and sent two workers the next day to complete that task.  I am impressed with the company's attention to customer satisfaction and would use them again. 
 

went well.

I called Jamar because I had heard of the new Solar shingle by Dow was available through them. Don Garritano contacted us and started an educational process on both roofing systems and the Powerhouse Solar Shingle System. Don walked us through the application process with the city as well as Austin Energy for the rebate support. Don also provided all the necessary information to my HOA to get their approval. When it became time to do the work Don altered the schedule to avoid work on our roof when we had house guests. When the work began Jamar had their top teams doing the work. Everything was performed on the roof in 3 days. Dow Chemical sent a representative out all three days to assure the installation was correct. After the roof was finished it took several more days of work in the attic space to install wiring, breakers, converters and additional pay meters for selling power back that I don't use. After the installation there were several inspections by the city and Austin Energy that took a long time to get our final meter to turn the system on. The new system comes with an app to monitor the performance on a real time basis. All in all we were very happy with Jamar and Don Garritano with the project. They were first class in product and customer service an left my property spotless.

After utilizing the metal roofing alliance to solicit bids, Ja-Mar roofing was in the first round of responses.  We selected the first 3 responders to further discuss the project due to their responsiveness, however it quickly became apparent that Ja-Mar (specifically Zachary Crowell) was the most responsive, despite being located almost 2 hours south of the project site.

We established a meeting time to look at the roof, which was a particular challenge.  It was an early 20th century farm home in a very remote location.  The roof had originally been comprised of wooden shingles, layered over decades later by a steel roof (not standing seam).  All of this would need to be removed, with new decking installed, before a new roof could be installed.

After discussing options with Zachary, we settled on a high quality standing seam Galv-alum panel roof.  We set a date, and I was provided an estimated time for completion.  Ja-Mar met all of the quoted time frames and stayed within budget, and exceeded my expectations on quality. 

The end result is a roof that can resist whatever Mother Nature throws at it, and peace of mind for the family.

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It went well, the guy was on time. He did a good job. The price was average price. The only negative thing i have to say is that if you use credit card they charge use a surcharge. They charged me $15.00 dollars extra. It's not legal for them to do that in the State of Texas. Other than the credit card fee they did a good job.

Communication OK for the first 1-2 months, then minimal to none; workers were gone as often as here. All work was by contract workers - exactly opposite of what we were sold by the since-fired Marketing Director.

Very happy with the service. Don is always ready to help.

I was disappointed because he was not willing to just install one fan. He said it would not do me any good unless I install all four. It was a lot more expensive than I was expecting so I did not hire him to do the work.

My husband contacted Ja-Mar for an estimate on a damaged part of our roof on our front porch. The estimate was much higher than any of the other bids we received, so we passed on their service. I do have to give them props on their promptness and willingness to come by the property to assess the damage. I may consider them in the future for other projects, but I wanted to at least leave back a positive review for the positive experience.

The first day of the job, the carpenter and his crew were fired for doing a terrible patch job on the chimney siding.The next day, they assigned a woman to the job that had never done anything but paint. . She did not manage her crew well since  they arrived around 11:00 every morning. They took smoking breaks every 20 minutes. Most of this crew was toothless and tattooed and jittery. They were respectful to me but careless in their work.
 Communication between management and the crew was nonexistent since the crew failed to follow any of the requests and agreements that I had made with management. Mangement would speak to the crew but the errors were not corrected to my satisfaction.They always gave the excuse that they were not told anything.
they made so many mistakes that I have to start the entire job over. The window was defective and it has NOT been replaced despite many requests on my part. The guy who installed the window used an electric saw to cut sheet rock in the house and created so much dust that I had to hire a cleaning crew to clean my house since I am asthmatic.
 The crew never had the tools or the materials they needed to perform their jobs. They kept borrowing mine.They failed  to measure the shutters for my front windows . The shutter on the large window is so disproportionately wrong because they installed a 2 inch trim above the window that prevents the shutter from reaching the top of the window.
 The siding crew was the best part of this job despite that they were left on the job without food, water, toilet or a vehicle. According to some neighbor, this crew urinated on the side of my house  daily since they were not allowed to leave the job site. This is the worst experience of my life. When I tried to speak with someone of authority, the project manager said he was the Vice President of the company and that I had to deal with him. Fortunately I have photos and documentation on everything.
I will warn you to NOT hire these people for siding or window jobs.  I specifically requested that the job be finished within one month due to my work schedule but it is still NOT finished and they started in march.

Ja-Mar sent one man out and finished the job in a little over 2 hours. They sent me photos of the before and after but did not do any water testing so I cannot evaluate the effectiveness of their work. When I indicated to Rick King that apparently I was correct in feeling the estimate was high, he spent considerable time emailing me with all types of rationale on why the job was worth $700 for 2-3 hours of labor. He went as far as saying that his top competitor Wilson Roofing in Austin probably would not have touched the job for the $700 - I take that as a negative reference on Wilson Roofing. In thoroughly checking out their reviews I find that the one consistent tactic is using every excuse in the book for their excessive labor cost, even throwing the visit to evaluate the work required as part of the cost when they claim to give free estimates. I have always thought that free means free. Do not use this company without getting a breakdown of labor. Buyer beware!!

Once we decided on a plan, signed the contract, work began. In less than 3 days, a welder repaired/replaced I-beams, replaced part of the metal roof, reattached the majority of the metal with new screws, and hauled off all the damaged materials. We called back after a rain, they came out that very afternoon to fix a few spots.

We initially thought there  would be other roof work  required before he installed it, but when he went up to look, he was able to drop it right in. I was expecting to pay more. I had been looking at solar fans for a while, and then I looked at puting one in myself, and then this big deal came out, so I purchased it.  I liked the fact that before he came out, he had gone out on my roof at some point, I didn't have to be home, and he sent me pictures by email, showing that I might require additional repairs in the future. The pricing looked good compared to what I had looked at doing it myself.

Everything went well, and there were no problems with the work.