University Landscape Company LLC

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They kept having to delay because of all the rain that we have received. I was notified each time. They showed up on time and completed the work as promised. They had to reroute my irrigation system as well. They cleaned up and did a great job.

The estimate seemed vague to me. When I asked how many sprinkler heads, the owner bristled. His wife, who is listed as the president of the company, stated that was because some people and quot;fishand quot; for designs and then do it themselves. The owner later stated that people and quot;stealand quot; designs and and quot;there is nothing you can do about itand quot;. That was never my intent and it put things and quot;off balanceand quot; from that point on. The contract called for the front flower bed to and quot;receive the same border, reset on a flexible base of Portland cement and sand, then lined with fabric and backfilled with prepared bedding mix soil...and quot; The flower bed they built missed on all points. It was not the and quot;same borderand quot; - it was one stone high, instead of two. They laid the stones in the dirt that was there, and they did not line it with fabric. I rated the professionalism and quot;Fand quot; because I cannot understand how they missed the requirements in the written contract so completely. When I pointed this out, the owner's wife just said, without apology: and quot;people make mistakes, what else can I say?and quot; While they did fix the problem promptly, I was treated as if I were asking for a favor, rather than holding them to the work they were paid to do. I rated the quality of the work and quot;Fairand quot;, because they came back and did the flower bed correctly. The owner asked to come to my house to pick up the final check. Distrust until the last.

Their work was high quality and looked good when they finally showed up. But they were always behind schedule and very poor about communication. It felt like they were doing us a favor by coming over and working on our property. After drawing up extensive (and attractive) plans and doing only a fraction of the work, they never followed through with us to schedule the rest.

Owner came out. We told him our ideas.He came back with plan and estimate.We revised plan and signed contract Work done according to plan. Quality of project was good and the landscaping has held up nicely. Invoice sent for full scope of work. However, not all work had been completed at that point. So we told him we weren't going to pay in full it until it was done. Owner was friendly but when the invoice wasn't paid before the job was done, instead of explaining the situation so we could all come to an understanding of their billing process, he got very defensive. To us, this reflected poorly on his customer service skills. He sent his wife to smooth things out and we all got back on track. The job was finished and paid for without further incident. If you use this company, communication on what you desire is key and ask lots of questions so everyone's expectations are clear start to finish.

They were always on time. I asked them to hold the project until September and they waited and when I asked them to come they were ready. Everything turned out really good and the set up looks good as well.