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Prince Irrigation

3.2(
8
)

Lawn Irrigation, Landscaping - Lighting

About us

Prince Irrigation is a full-time irrigation contractor that has 25 employees and has been in business for over 40 years. We service the central Texas area, primarily Brazos County. We hold several licenses with the State of Texas including professional irrigation, technician and backflow certifications. Prince Irrigation is one of the state's premier irrigation contractors with over 15,000 residential installations and many large commercial installations throughout the state.

Business highlights

53 years of trusted experience

Services we offer

Irrigation installation, irrigation repair, low-voltage lighting, commercial landscaping installation

Services we don't offer

residential landscaping installation, drains

Amenities

Warranties
Yes

Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Reviews

3.28 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
38%
4
13%
3
0%
2
13%
1
38%
Rating CategoryRating out of 5
quality
4.0
value
3.4
professionalism
3.7
responsiveness
3.3
punctuality
4.1
Write a review
Showing 1-8 of 8 reviews
Teresa G.
09/2013
5.0
irrigation systems
  + -1 more
They came out quickly and fixed the issue immediately. I thought it was a lot worse than it was and it turns out that the problem was actually with our neighbor's system. They identified this and corrected it for us.
Description of Work: They fixed a problem with my sprinkler system and also adjusted some settings.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$60
Vancene F.
03/2013
1.0
irrigation systems
  + -1 more
unknown
Description of Work: Most unprofessional. They came out and gave us a bid and said price would be good until March 1st. We said ok. When I finally got thru by phone on the third attempt, they acted like they didn't know who I was with their silence on the other end. After an awkward silence, I asked if they were going to do the job, or did I need to find another company, and they responded "go ahead and find another one". Long waits on hold when calling. They dropped the ball completely.
Rating CategoryRating out of 5
Yes, I recommend this pro
Response from Prince Irrigation
Actually what happened was after I gave the bid I was informed by the prospective customer that the bid was too high and I should do the work for less. Then when I told the customer I would return in 2-3 weeks he waited one week then proceeded to call me several times wanting me to start. He asked me if he should find someone else and I agreed that might be in the best interest of both parties.
Beverly C.
12/2012
5.0
irrigation systems
  + -1 more
I had originally wanted my existing sprinkler system updated but it was much less expensive to just install a new system. I chose a Toro system. The work took 2 days to complete. I have a highly efficient sprinkler arrangement now with good coverage of all of the yard and flowerbeds. I also have a new system controller and rain-delay sensor. My water usage is dramatically down from previous years. I will use Prince for all repairs and would use the company again should I ever need another system elsewhere.
Description of Work: I had a complete sprinkler system, water sensor, and sprinkler controller added to my yard.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$2,900
Robert H.
02/2012
5.0
irrigation systems
  + -1 more
Overall a great experience. I called to ask for an estimate after hearing an ad on local radio. David Prince called the next afternoon and we made an appointment for that afternoon to get an estimate. The estimate was for 2389, but he offered me a %10 discount, as advertised, if the work was completed by 3/31. I had previously (around October, 2011) gotten an estimate from another company. That estimate was about $3300... nearly $1000 difference!. I agreed to the price and we scheduled installation for three weeks later. Everything went well. Because of the rain things did ago a little slower than planned, but I'm very pleased overall.
Description of Work: Estimate and final price were identical (tax included in estimate). Price included 10% advertised discount . ($2389 - 10% = $2150). Installation time was estimated at 2 days. Actual time was 2 ½ days. Crew include 4 installers and a supervisor. David Prince, the owner) stopped by several times to check on progress. Final review and quality check was done by crew supervisor. Installed irrigation system (sprinklers) at my residence. Lot size is 1/4 acre. Installation included: - Six (6) zones - Toro sprinkler heads (T5 rotor, Precison™ rotating nozzle, and 570Z spray) - Toro TPV valves - Toro TMC-212 Controller - Irritrol wireless rain sensor - PVC piping - Access boxes for all valves - 1 year warranty System was piped from city water meter. Trenching done by power trencher; by hand in areas when necessary to avoid damage to fences, etc. Controller installed in garage with wiring passing through exterior wall to reach system. Rain sensor mounted at edge of garage roof.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$2,150
Alfred B.
06/2011
2.0
irrigation systems
  + -1 more
It went poorly, When I bought my home, I had Prince come out to check the irrigation system. They found numerous heads blown or not working and fixed them. The bill was over $200. A month later, I had a bunch of heads blown and called them back and they did the same thing, including the large bill. A month later, I had another bunch of heads blown and called them back. They did the same thing as far as "fixing" them and billing me. I complained and they withdrew the third bill. A month later, the system was still not working properly. I used another company (Murphy) that expanded the system and replaced the heads with a different type but the system kept breaking each month and they also failed to assume responsibility for their work.. I finally used Spearman Irrigation which replaced some heads and got the system working properly and I have not had any problem since other than the usual maintenance issues.
Description of Work: When I bought my home, I had Prince come out to check the irrigation system. They found numerous heads blown or not working and fixed them. The bill was over $200. A month later, I had a bunch of heads blown and called them back and they did the same thing, including the large bill. A month later, I had another bunch of heads blown and called them back. They did the same thing as far as "fixing" them and billing me. I complained and they withdrew the third bill. A month later, the system was still not working properly.
Rating CategoryRating out of 5
quality
2.0
value
1.0
professionalism
3.0
responsiveness
3.0
punctuality
4.0
$400
Response from Prince Irrigation
This is a substandard irrigation system installed by a homeowner. I made a mistake in trying to correct it. As the homeowner stated I retracted my last invoice in an attempt to compromise with the homeowner. I wish he would have given me more opportunity to remedy the conflict rather than post a negative review.
Harry C.
08/2010
1.0
irrigation systems
  + -1 more
Asked Prince to provide an estimate on repairing my sprinkler after construction of an in ground pool. They were the third company to come out. I received estimates from the other two. Prince then proceeded to replace the master valve to restore irrigation to the front yard. Bear in mind that half of the system is ripped apart in the back yard, so not sure how they were going to bypass that and make two stations functional. The owner was adamant that these were my instructions to him. During conversations with me and my spouse he never mentioned the estimate that should have been the sole reason for his service call, and when we brought up the estimate he was very evasive. We paid $120 something to have him replace a master valve that two other companies had no problem with 1 and 3 days prior. If the owner was as half engaged in his work product as he is in collecting for incomplete work this company might actually provide a viable service.
Description of Work: Scheduled to give an estimate on redesigning irrigation to accomadate the recent addition of an in ground pool
Rating CategoryRating out of 5
quality
3.0
value
2.0
professionalism
1.0
responsiveness
2.0
punctuality
5.0
$125
Response from Prince Irrigation
The facts of this dispute need to be concisely presented as the homeowner's report is inaccurate. The homeowner called and I spoke to him directly. He told me he had a new pool installed and that his system was not working at all. I told him I did not have time to rework his system around his pool but as a favor to him I would send a technician to see if we could get the front yard working again so his entire landscape wouldn't die in the 100 degree heat. The homeowner did not mention a bid to me at all whatsoever. When my technician arrived he found the master valve inoperable so that no water was available to the irrigation system. With on-site approval from the homeowner's wife my technician cut out and replaced the master valve, which made the front yard available for watering. To be fair, at that time the homeowner's wife did ask my technician for a bid on reworking around the pool, which he was not authorized to give. Before giving a bid on reworking the system, I sent the homeowner a bill for replacing the master valve. He called me and stated that he would not pay it because he wanted us to "complete the work" (revamp the system to accommodate his new pool), which I had already told him I did not have time to do. He therefore attempted to force my hand to do his pool revamp by refusing payment on the work completed. I feel very fortunate I had the insight to only get $125 deep with this person rather than $1500 or more.
Alex B.
05/2010
4.0
irrigation systems
  + -1 more
I called Prince Irrigation a month before. They told me they were very busy (three weeks wait), but attempted to give me advice on how to fix the problem myself. When I told them I couldn't and needed service fast, they told me to leave my garage door open and they would fix the problem on that coming Friday. They didn't. A few weeks later I received a note on my door that they tried to repair my system but couldn't get in the garage. I called them and set up an appointment two weeks later. The time was uncertain but they told me they would call me when the serviceman was supposed to come. I ended up calling them and learning when the serviceman would arrive. The serviceman came and was very friendly and professional. He fixed my system and explained how I should use my system. He fixed the problem and charged me for the minimum hour service.
Description of Work: An electrical problem prevented one zone of my sprinkler system. The electrical problem was fixed as well and a sprinkler head was fixed.
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
2.0
punctuality
4.0
Yes, I recommend this pro
$120
Ann R.
05/2010
1.0
irrigation systems
  + -1 more
They showed up at 12:30 instead of the agreed upon time of 12:00. The gentleman left without finishing his work. We agreed that they could return and finish on Tuesday, and I left the garage open for them at 1:15 while I went to work. When I arrived home, I found that they never came, and the garage had been left open all afternoon. When I called to discuss the situation, they were very rude to me.
Description of Work: They were repairing my lawn irrigation system.
Rating CategoryRating out of 5
quality
3.0
value
2.0
professionalism
2.0
responsiveness
1.0
punctuality
1.0
$102
Response from Prince Irrigation
Reading negative criticism about a business you put alot of hard work and effort into is never easy; that's why I rarely respond to this type of criticism unless there is a request for action by the customer. However, I must respond to the above report because the statement "They showed up at 12:30 instead of the agreed upon time of 12:00" is patently false. I have never, and will never give an exact time for irrigation repair service. The reason is that I do not know how long any repair is going to take. This is not like spraying for bugs where you have a reasonable idea how much time the service is going to incur. When I get to your house and have your water turned off it is very important to me to get the problem fixed and the water turned back on before moving on to the next repair. Since I do not know how long it's going to take to repair your system, I cannot give the next customer an exact time for arrival. Therefore I can't (and won't) make an appointment for service that has an exact time. This is of course inconvenient to the homeowner but it is an unfortunate reality of this type of work.

    Contact information

    P.O. Box 5188, Bryan, TX 77808

    http://www.princeirrigation.com/

    Service hours

    Sunday:
    Closed
    Monday:
    8:00 AM - 5:00 PM
    Tuesday:
    8:00 AM - 5:00 PM
    Wednesday:
    8:00 AM - 5:00 PM
    Thursday:
    8:00 AM - 5:00 PM
    Friday:
    8:00 AM - 5:00 PM
    Saturday:
    Closed

    Licensing

    Bonded
    Insured
    Eco-friendly Accreditations

    LEED Accredited Professional
    No
    Energy Star Partner
    No
    EPA Lead-Safe Certified
    No
    Use Green Products or Work Practices
    Yes
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.

    Service Categories

    Lawn Irrigation,
    Landscaping - Lighting

    FAQ

    Prince Irrigation is currently rated 3.2 overall out of 5.

    Sunday: Closed

    Monday: 8:00 AM - 5:00 PM

    Tuesday: 8:00 AM - 5:00 PM

    Wednesday: 8:00 AM - 5:00 PM

    Thursday: 8:00 AM - 5:00 PM

    Friday: 8:00 AM - 5:00 PM

    Saturday: Closed

    Prince Irrigation accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
    No, Prince Irrigation does not offer free project estimates.
    Yes, Prince Irrigation offers eco-friendly accreditations.
    No, Prince Irrigation does not offer a senior discount.
    No, Prince Irrigation does not offer emergency services.
    Yes, Prince Irrigation offers warranties.
    Prince Irrigation offers the following services: Irrigation installation, irrigation repair, low-voltage lighting, commercial landscaping installation
    residential landscaping installation, drains

    Contact information

    P.O. Box 5188, Bryan, TX 77808

    http://www.princeirrigation.com/

    Service hours

    Sunday:
    Closed
    Monday:
    8:00 AM - 5:00 PM
    Tuesday:
    8:00 AM - 5:00 PM
    Wednesday:
    8:00 AM - 5:00 PM
    Thursday:
    8:00 AM - 5:00 PM
    Friday:
    8:00 AM - 5:00 PM
    Saturday:
    Closed