Mobley Pool Co

See above.

unknown

I called many times to get the pump repaired. I went and waited 3 times - they were a no show. I went to their office. I thought maybe the messages weren't getting through. The only person at the office was a young guy stocking materials. He had no idea of who I should talk to. He was very nice; but, not helpful.

unknown

As the years passec we began to have a lot of problems with the tile and the coping. The pool was shifting in the soil and this was causing cracks which in turn caused tiles to pop off and coping to crack. Gary said there was bentonite in the soil and that was causing the problem. They charged me for several repairs on the tile and coping.

Although we initially had some misgivings about whether we had made a wise choice contracting with Mobley Pool Co. we have since come to realize you really do get what you pay for. After speaking with other homeowners that have contracted with other pool contractors and observing the work of other pool contractors I am very happy we contracted with Mobley Pools. One homeowner who contracted with another company for a very elaborate and expensive pool described how their pool, which is less than 1 year old has a crack up the middle of the pool and is leaking. Another homeowner contracted with another pool contractor had their pool dug incorrectly (too shallow at one end and too deep at the other end). Mobley pool is the only pool contractor in the area that has his own crew for doing the digging, plumbing and electrical. All other local pool contractors appear to hire sub-contractors out of Houston for the digging, plumbing and electrical. We contracted with Mobley Pool Company to build our 18' X 36' (4' to 7' deep) with slide on April 2, 2010. Work began on April 20, 2010 and we began swimming on May 20, 2010. All work was done professionally. All workers involved seemed to take pride in their work. Mr. Mobley and his crew delivered exactly what we requested in minimum time. The city inspector was able to tell the pool was a Mobley Pool even though there was no Mobley Pool Sign posted in the front yard. When I asked about that he stated it was because of the steel (rebar) work. He went on to say that Mr. Mobley is the only pool builder that uses as much steel as he uses. Mobley Pool Company pools are priced slightly higher than his competitors, but I feel this is because of the amount of steel used in pool construction and the quality of the concrete used for pool decking. As a side note: The number of cubic yards of concrete required for the pool decking was underestimated resulting in a total additional cost of $1800 for concrete decking. Mr. Mobley asked that I pay half of the additional cost. I agreed to pay an additional $900, which I did. Slide did not appear to be installed properly. The reason I say this is that none of the joints that are supposed to be smooth do not appear to be properly aligned. Mobley Pool Company has sent out their expert in slide installation to try to repair it, but the joints remain misaligned. Perhaps there is a problem with this particular make and model slide (Interfab-XStream). Mobley Pool sent their technician out several times to correct the problem. As I said before there may be a problem with the slide design. ***UPDATE ON SLIDE*** 06/11/2013: Problems with Pool Slide continue. I noticed that the pool slide had water leaking out the bottom of it. Upon checking it out the slide I noted that the slide was more misaligned and that there was a large gap on the bottom of the slide where the seat portion meets the first flume had a large gap. I decided that I needed to tighten the bolts on the slide as directed in the owner’s manual. I began by tightening the bolts on the legs. Several of these bolts were seized. Upon tightening the nuts on the bolts where the seat and first flume meet one bolt pulled the embedded nut from the seat portion of the slide. I attempted to reinstall it as I believed the reason it pulled out was because I had tightened it too tightly. I was unable to reinstall and resorted to sending an e-mail and photographs to InterFab to see if they had a fix for my problem. Because I did not want the children trying to use the slide we took it down. In preparing to complete the repair that I was expecting from InterFab I removed slide handles. To my surprise I found that the steps where the handles go through were broken from what I must assume is over tightening. I also noted that the bolts holding the mounting foot for the ladder were installed at an angle. They should have been totally vertical as demonstrated in the InterFab on-line video. Bottom line is I do not believe the slide was installed properly in the first place. It was brought to our house fully assembled.The installation instructions and on-line video clearly indicate that it is to be assembled on site by at least 2 workers. Without seeing the slide in the unassembled state I have no idea of whether it was assembled correctly or of knowing the condition of all of the parts before assembly. I might add here that none of the protective caps designed to fit over exposed bolts were included or installed on the slide. I do know that the instructions in the owner's manual and that I viewed on the Inter-Fab web site clearly state that once the slide is set into place that the position of the deck mounting holes are to be marked on the deck and that once marked the slide is to be moved to the side so that the holes for the mounting bolts can be drilled vertically. Although the holes for the 2 vertical mounting posts are vertical, the mounting bolts for the foot of the ladder are all at an angle indicating that the holes were drilled with the slide in place. I believe this possibly may have caused extra tension on the slide joints causing them to fail prematurely. 6/14/2013: After exchanging e-mails and photographs with Inter-Fab regarding our X-Stream Slide the manufacturer has informed me that they will be sending the repair parts to us free of charge. What a refreshing development to find a manufacturer that stands behind their product. I would recommend purchase of this companies products 100%. I am more than satisfied with their response to my inquiry.

My sweeping/cleaning device did not need replacing. They screwed up my pool while cleaning it. I felt like they overcharged me.

Over all pool installation was fairly uneventful thanks to weather. ***UPDATE*** 03/02/2011: Noted that several coping bricks had separated from the pool beam. Also noted that quite a number of coping bricks seemed to have a poor bond to the pool beam. Called Mobley Pool Company and left message for Chad concerning loose/separated coping bricks. Expected to get call back from Chad that day, but did not. 03/03/2011: Stopped by Mobley Pool Company to find out when the coping bricks would be repaired. Spoke to Chad who stated that he believed the subcontractor would have workers stop by tomorrow to evaluate what repairs were needed. 03/15/2011: Called Mobley Pool Company, spoke to Chad regarding 30 to 40 coping bricks needing repair. He explained that he believed the workers would be by that week to see what repairs are needed. 03/17/2011: Chad and workers responsible for repairing coping bricks came by unannounced while I was out running errands. When I arrived home I found 2 workers in the backyard "finishing up" the repairs to the coping bricks. I might add at this point that the backyard was secured by a latch on the inside of the gate. Chad arrived as the workers were cleaning up their mess and explained that he had let them in so that they could complete the repairs. This is after I had expressly told Chad to call me before coming to do repairs as I wanted to be present. Although repairs appeared to be completed I cannot say for certain that all loose and incorrectly bonded coping bricks were repaired since I did not witness the work being performed. One coping brick was damaged and reinstalled, but I did not think in was worth the time to have the workers pull out that one coping brick to replace it. 04/18/2011: Notified Mobley Pool Company regarding noisy pool pump. It was noisy to the point that it could be heard by neighbors. 04/20/2011: Joe from Mobley Pool Company came by to check on the pool pump. He determined that the pump motor required replacement, but that he did not have one with him. He stated he would come back the following day to replace the pool pump motor. 04/21/2011: Joe returned to replace the pool pump motor. He completed the work and checked pump for proper operation. ***Update*** 04/2012: Notified Mobley Pool Company about error code on Salt Water Chlorine Generator (SWCG) control unit indicating that SWCG needed cleaning. Advised Mobley Pool Company that I had cleaned the SWCG, but that it did not clear the error code. Joe from Mobley Pool Company came by the following day and determined that the SWCG was bad and needed replacement. When I received the invoice for Joe's service call I was pleasantly surprised to find out that I was only charged $60.00 for the service call. I have to assume that the SWCG was replaced under warrenty. Approximately 1 month later I noted a error code on the SWCG control unit indicating no flow. Called Mobley Pool Company and the following day Joe came by to check it out. This time he replaced the Tri-Sensor which he said was bad. This time when I received the invoice I found I was being charged $430.00 ($60 for the service call and $358.00 for the Tri Sensor). I got curious about the cost of the sensor and checked on the internet to find out what the Tri-Sensor was selling for else where. Imagine my surprise when I found that I could purchase the same Tri Sensor on-line for $179.00. The following day I called Mobley Pool Company to speak with Mr. Mobley. He returned my call later in the day. I explained that I felt his price was more that what I felt was a fair price. He explained that he got all of his parts from wholesalers and that he only had a mark up of 40%. He advised me that I could return the part and he would credit my account with that return minus a restocking fee. I paid the invoice and was credited $358.00 on the invoice. Based on my recent experience with Mobley Pool Company I am raising my overall rating to an A . However, as a side note let me add that the sensor I received from my on-line order had 1 additional part (a circuit board attached to the end of the cable) and the sensor’s epoxy was black instead of white. The instructions explained that the circuit board was a fix of sensor error code problem. The thing that is interesting is that the sensor that Mobley Pool had installed had the same instructions included with it. Yet there was no circuit board installed when Mobley Pool installed the sensor. ***Update*** 06/11/2013: Problems with Pool Slide continue. I noticed that the pool slide had water leaking out the bottom of it. Upon checking it out the slide I noted that the slide was more misaligned and that there was a large gap on the bottom of the slide where the seat portion meets the first flume had a large gap. I decided that I needed to tighten the bolts on the slide as directed in the owner’s manual. I began by tightening the bolts on the legs. Several of these bolts were seized. Upon tightening the nuts on the bolts where the seat and first flume meet one bolt pulled the embedded nut from the seat portion of the slide. I attempted to reinstall it as I believed the reason it pulled out was because I had tightened it too tightly. I was unable to reinstall and resorted to sending an e-mail and photgraphs to InterFab to see if they had a fix for my problem. Because I did not want the children trying to use the slide we took it down. In preparing to complete the repair that I was expecting from InterFab I removed slide handles. To my surprise I found that the steps where the handles go through were broken from what I must assume is over tightening. I also noted that the bolts holding the mounting foot for the ladder were installed at an angle. They should have been totally vertical as demonstrated in the InterFab on-line video. Bottom line is I do not believe the slide was installed properly in the first place. It was brought to our house fully assembled.The installation instructions and on-line video clearly indicate that it is to be assembled on site by at least 2 workers. Without seeing the slide in the unassembled state I have no idea of whether it was assembled correctly or of knowing the condition of all of the parts before assembly. I might add here that none of the protective caps designed to fit over exposed bolts were included or installed on the slide. I do know that the instructions in the owner's manual and that I viewed on the Inter-Fab web site clearly state that once the slide is set into place that the position of the deck mounting holes are to be marked on the deck and that once marked the slide is to be moved to the side so that the holes for the mounting bolts can be drilled vertically. Although the holes for the 2 verticle mounting posts are verticle, the mounting bolts for the foot of the ladder are all at an angle indicating that the holes were drilled with the slide in place. I believe this possibly may have caused extra tension on the slide joints causing them to fail prematurely. Slide Update 6/14/2013: After exchanging e-mails and photographs with Inter-Fab regarding our X-Stream Slide the manufacturer has informed me that they will be sending the repair parts to us free of charge. What a refreshing development to find a manufacturer that stands behind their product. I would recommend purchase of this companies products 100%. I am more than satisfied with their response to my inquiry.