A-PLUS GLASS & MIRROR

They made an appointment for today to come by to measure the windows. When they were 1/2 hour LATE, I get a call from them wanting to make sure I was here and to let me know that they would expect payment today. I said that this was for a competitive bid and they just don't automatically have the job. The person who called me seemed very confused about the scope of the work I had described last week. Then she told me that they wouldn't come out to give me a bid unless I paid them $65 per hour to come measure my windows. I pointed out that this was going to be several thousand dollars worth of work and I wasn't going to pay for them to give me a bid. No other company that has given me a bid asked to be paid just to show up. They had said nothing about wanting to be paid to bid when they made the appointment the week before. I was totally shocked at their attitude. I'm renovating my home and have had many companies come out to bid my windows, the replacement of my roof, remodeling my master bath, and new countertops for my kitchen. A+ Glass was the only company who wanted to be paid to bid out of over a dozen other business's in town for all the work I'm having done. It was my impression that as soon as they heard that I was taking bids that they were no longer interested in competing. Looks to me like they know that when they're compared to any other glass company in town they wouldn't come close and thus wanted to be paid to show up because they knew they wouldn't be getting the job via competitive bidding. It strikes me that this type of business attitude is exactly what Angies List was set up to expose. Funny thing is that I've used this company 5 or 6 times over the last 10 years from back when they were next to the VFW hall and they were never like this. When I called in last week they looked me up in their computer and found me in their database so they should have known I HAD been a good customer over the years. I guess they're under new management or new ownership. I own commercial and industrial properties around Bryan ( why I've used them so many times ), they've made custom glass tabletops for me in the past, and my home is in the Chimney Hill subdivision. I'll never use them again.

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