He's had the phone for almost 4 months. Said he could fix it and then had to order some saudering gun that works at a cool temp. Ok that was fine. Then he said he messed some part up that he had to order but he wouldn't charge us. My son then went ahead and paid for his repairs even though the phone hasn't been fully repaired. Today 8-1-13 my son who is just 15 yrs old called and said "hey Jason how's my phone coming along?", the reply back was "you don't need to take that tone with me". The man is rude and has been rude to us on several occasions at this business location. After telling at my son I got on there to explain that my son was taking no tone with him and not to speak to my 15 yr old in such a way, he then started yelling at me. The man is very unprofessional. I am NEVER doing business with this place EVER again.
Description of Work: The guy was to repair an iPhone 4 and change cover.
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$180
Casie Y.
09/2012
1.0
computer repair
+ -1 more
DO NOT DO BUISNESS WITH THIS COMPANY !!! They charge for services that r not done !! They lie about when u can have your computer back !! They lie about what u will get on your computer like software !!
Description of Work: I dropped of a computer to have it cleaned up it was running a little slow. After 3 months of asking when it would be done I was told it was lost After about 7 months he finally said he would replace the lost computer . The laptop he was supposed to replace it with still needed a little work so he gave me a loaner . I came back 1 week later and my computer was still not ready . He told me I could keep the loaner but I said I did NOT want the small one that he gave me and was told he would get me a full size laptop . After 3 more weeks I was told the laptop I was supposed to get was fried . The tech then told me he would get a new monitor and hydra vision so I could use it on a bigger screan .after paying $150 for the smaller laptop he wanted me to also pay for the monitor and hydra vision equipment !! To recap he lost my computer made me pay for a computer I didn't get then tried to charge me more for extra equipment !!! Also while I was waiting he was trying to sell a Dell laptop a a different customer he told him about all the updates it had and all the extra software it had . The customer walked out and I told him that if the Dell had so many upgrades I wanted it instead of the one he had given me and he said that it didn't he was just trying to make a sale that it was exactly like the one I had with no upgrade !! DO NOT DO BUISNESS WITH THIS COMPANY !!!!!!!
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Service Categories
Computer Repair
FAQ
Guru Technologies is currently rated 1 overall out of 5.
No, Guru Technologies does not offer free project estimates.
No, Guru Technologies does not offer eco-friendly accreditations.
No, Guru Technologies does not offer a senior discount.
No, Guru Technologies does not offer emergency services.