VAN DELDEN WASTE WATER SYSTEMS

Well the repair went well enough but when asked if we would be charged a service charge the service person did not know (and did not find out). A photo cell was installed in January and failed in June. We were not charged for the new photo cell but were charged $95 to replace it. If Van Delden gets a defective part from their supplier, it is between them and their supplier not us. A Van Delden customer should not be charged for their bad part (mistakes). My wife addressed this issue with a customer service person on the phone with no luck. Using Van Delden's website, I sent a message asking them to reconsider this charge, that was two weeks ago and no response. They are very high priced for their routine service $740 for 6 visits (they charge more if an appointment with us is wanted, that is why it is $740. Yes, they charge more if we want to be there). But in their defense, their replacement parts are less expensive than most companies. Anyway, I feel this $95 service charge to fix a defective part they put in is unreasonable. I did not want to have to go to posting this here but we were not getting anywhere any other way. Thank you. Ronald J. Wojnar Follow-up: Thanks for the long response. However, what is in there but not stated is that it is to your advantage to put in defective parts that last longer than 30 days. Because you can then charge your customers $95 for each service call. I understand you put the service charge into your contracts. And I guess that was a very smart thing for you to do from your perspective. And no matter how long you make your response, we have never been charged extra by ANY service contract company we have dealed with to make an appointment. Yes, things happen, but a phone call to the customer is usually all that is needed. Since we have about a year left on our contract with you, that gives us some time to do our research into other companies. Thank you.

I called Van Delden to see if they could locate a septic tank on a property I'm about to purchase. I had two other companies out there to see if they could locate the tank. One company came twice so I had a total of 3 attempts. I had to hurry and find the tank for an inspection before time ran out on the amendment contract. I had one day left and they could not send anybody to locate and inspect the tank. What they did though was search the county records and obtain the original permit and lay out of the septic system. They emailed the information to me and I called another company to do the inspection by locating the tank from the plans. They could of just let me be on my way to try another route but instead they were of great assistance and didn't charge me. I plan on using Van Delden in the future for my septic needs.

They were great! Fantastic! Very professional and very quick. Left the yard looking good. Awesome job! I would definitely use them again.

We have been a customer of Van Delden for several years. Due to unprofessional business practices, we have decided to drop them as a service provider and go with another company. To us, when a company does not understand the meaning of customer satisfaction, it is time to part company.

Never received call, message or email back to discuss bid.

Excellent, Jesse and another worker showed up on time, had no problem locating the septic tank, gave me information about the tank's condition, answered all my questions, were professional and helpful and friendly. The dispatcher was also very friendly.

It was a very cold day, too, so I was grateful that someone could do it in time for the closing.

The septic system at the residence had never been cleaned out in over 15yrs. Through the neighborhood association, we read of one of the neighbors having to replace their septic system with a new type "aerobic" system and the cost was astronomical. So, we made an appointment with Van Delden. They located the cleanouts within 10 minutes and spend about 45min cleaning out the tank. Totally professional and they answered all the questions we had concerning septic systems. We'll sure hire this company again and would recommend their services.

Awesome. My wife said they would call prior to the 0830 showtime and that's what they did. Since I had a new concrete driveway poured recently and was concerned with the weight of the pump truck damaging it, I informed the technicians to park on the road shoulder which they said "no problem." When they arrived, Jesse explained all what they were doing and how to fill the tank when they left. They were very courteous, professional, thorough and timely. I highly recommend their services.

I called them the day before - this is two days before Thanksgiving - to tell them that I'd started to hear my downstairs toilet gurgling while the washer was running, and thought it may be the tank (since it had been a while since we had seen to it). The lady was very helpful, telling me some checks I could do myself, but given the holiday coming up and the family all home, I decided to have the professionals check it. I was expecting to hear they couldn't come out on such short notice, but they did come out the next day. It turned out that the tank was insanely full, very much needing draining, so they took care of that. They also gave my husband some pointers about having the kids be careful of flushing handi-wipes (which they had apparently been doing). The work was done well, there was a minimum of disturbance in the yard around the excavation, they finished quickly, and were very helpful. About a week or so later, they followed up to send me my copy of the report they are required to file when they convey wastewater to the appropriate facility/location. It was all very prompt, painless, helpful, and especially right before the holiday, MUCH appreciated. I would *totally* use these guys again.

Called around noon and they came out in the late afternoon. Performed the work needed and made sure the septic was working well. Very professional and courteous.

Professional quality service. Excellent customer service!

We actually got lucky calling Van Delden as we later found out that they had performed the last septic pump a few years ago for the previous homeowner, so they actually still had all the details on file. Initially, we were really pleased with the friendliness and professionalism of the office staff and had all our initial questions answered with charges explained up front. Once nice touch that didn't go unnoticed is that my husband had made mention when scheduling the appointment that I'd just had a baby boy a week or so before - the techs congratulated us as soon as they arrived! The technician and his trainee arrived right on time and were completely delightful. Not knowing much about septic systems, the technician readily answered all of our questions and took the time to explain the layout of our system along with some suggestions as to improve its longevity. They were in and out in around 30 minutes with no problems and with relatively little disturbance to our yard. It was great to deal with a company that takes a lot of pride and happiness in their work. We'll use them again!

Van Deldon was punctual, respectful of trees & vegetation, and did a great post-work clean-up. They send postcards annually to remind for regular maintenance, which generally include a discount offer within a short window of time.

He was great and very professional. He explained a lot of things to us but we just couldn't afford their price.

It went very well. Another company had given me incorrect information so they came out and confirmed my septic tank was all fine.

Great. All went well until the clean up. Since it was Friday afternoon, one worker was in a hurry to leave at five. Did a poor job of spreading the soil over the yard area --basically left two huge ant hills. When I commented on the unsightliness, the bigger man told me not to worry because it would sink into place. After they left we completed their job. Good thing, it never sank further!

I've used Van Delden for years, approx. 20 years. Wouldn't use anyone else!!

Exceptional customer service!

They simply pumped my septic tank after finding it. Finding it took about 15 mins, which needed to be done using a metal detector. After they found the tank, the pumping was quick. There was a rock that got stuck in the line, but they were able to get it out. Will recommend them to others.

OK. Althugh I showed them the tank location within 10-20 feet, hey could not find the tank and found it only after flushing an electronic sensor. Tank location is charged by the hour or half hours. Thught they could have found it quicker. However, I am not in the septic business.

Chad is awesome to work with. Kept my cost down. Michael and Curtis did great work. Professional and personable. Thank you!

We have been using them for many years. We are able to trust them. We had to give them our garage code so they could get in when we are not here and we have never had a problem with them. They are very reliable. They always fix what is broken. They always leave us notes on what they had to fix.

In comparison to three other companies who wanted to knock down some antique stone walls, Van Delden were willing to work with the constraints of the property. It was true professionalism, from the guy who comes out every three weeks to check to the owners of the company.I refer them and will continue to use them.

Professional, friendly and courteous employees who did their job quickly and efficiently. Took time while doing their work to answer my questions and explain factors about our septic system. Only negative is that the cost was a little more than what I see in surveying the internet. But I chose to go with Van Delden because we've used them three times in the past as well and had good service.