HILL COUNTRY AIR

Great! Quick friendly service, what you would expect living in a small town with that neighbor helping neighbor attitude. They responded quickly, helped me get what I needed to get my AC back up and running.

As is always the case with Hill Country Air, it went great. Mr Pierce checked both systems. The cost I'm listing is a total guess right now, because he's billing us and we haven't received the bill yet. PLEASE NOTE THE APPROX COST IS FOR TWO PROPERTIES.

Richard arrived when he said he would and proceeded to inspect the A/C unit. He determined that the freon was low and he recharged the system. A few days later we called him back because the unit had frozen again. He quickly came over to check the unit. He found ants had nested on the contacts and shorted the system. He cleaned out the ants and restored the unit to working order. He did not charge for the return visit.

Richard arrived at the stated time. The freon was low so he recharged the system. He advised that the unit we have has a history of coil issues. He suggested we contact the manufacturer to locate an authorized repair service. He also offered to look through his contacts for an authorized serviceman in the area that he would recommend. He did not charge for the service call since we were within his one year guarantee period. Richard is very professional and straight forward.

Called Hill Country Air after hours and left a message for service due to medical condition and our home was getting very very hot. Lowell called asked a few questions and felt the problem was a blown fumes. He was at our home within 30mins, he quickly assessed the problem within a few minutes, and replaced the blown air handler fuse. The home immediately started to cool down, my wife and I could not be more grateful for the compassion and sincerity Lowell shown to our issue. I mentioned how surprised I was to hear his willingness to fix our problem at 930pm. Lowell said, I can't let folks live in a hot house. We are 6 days new to the area and without a doubt have found our AC/heating company. If your looking for a very fair priced, honest, reliable company or person to take care of your HVAC system, look no further but to Hill Country Air.

He was on time and flexible with my schedule, very professional no complaints at all. I will definitely be using him again in the fall and recommend him to people I know.

Called at 7:00 am and left a message. Received a callback within 15 minutes and Richard said he would be there between 9-10 am. Arrived at 9:10 am and diagnosed and fixed the issue within 45 minutes. Five days later the system quit cooling. Called Richard at 6:45 pm and left a message. He called back within 10 minutes and promised to come by within 30 minutes. He arrived promptly and ran through a serious of tests to determine the problem. Ants had gotten into the AC and burned the contacts. He cleaned them out, restarted the A/C and recommended we put down some insecticide around the unit. When we asked how much he said it was no charge.

I cannot say enough how responsive, communicative, kind and honest this company is. They are thorough and STICK BY THEIR WORK. I will never call anyone else. We have had no less than 3 other AC companies out to check our unit in the past 4 years. Those companies either gave us a patch or a price that was outrageous. Hill Country Air found a leak and replaced the coil (2 visits). The AC still wasn't keeping up so HCA came right back out, no charge, and found that the coil was damaged (visit 3). They got us a new coil and installed it, no charge (visit 4). The AC still wasn't keeping up so they came back out (on a holiday weekend - no charge) (visit 5) and looked for another leak. They found the second leak and fixed it - no charge (visit 6). Thankful to have this company in my arsenal.

Richard never received notification from Angies List and said that other referrals have had to finally call him as well. When I called him yesterday, he asked me when I got off work and he would meet me at the house to check the system. He arrived promptly at 5:30 pm, pumped 1 1/2 lbs. of gas into the main unit, and cold air started to blow immediately. When I tried to pay him he said he was on his way home anyway and that he felt bad about not getting in touch with me sooner so no charge. Certainly not what I expected. Gas costs money as well as his time. Richard was extremely prompt, courteous, and met and exceeded my expectations! When it cools off we'll definitely have Richard provide us with the first bid. I highly recommend Richard and Hill Country Air and will be using them for my HVAC needs in the future!

Called Hill Country Air at 8:30 and the A/C was fixed and working again before lunch time. Service was great and they inspected the system and let us know how everything was doing while they were here. Overall great experience and I would use them again.

I found Richard to be a real professional. He saw that the system needed additional refrigerant and anded it by using his gauges and temperature of the systems pipes. I liked that fast that he did not try to sell me on a new system or repairs I didn't need. I highly recommend. I was given a discount because I used Angie's List

Can't say enought good things. He came out promply and saved us from a hot day and night.

I called hill country air the morning after my AC unit stopped working. of course it was a hot, texas summer day when it went down. I called at 8 am and they were able to come at noon. he was punctual and went right to work to diagnosis the trouble area. my unit is 13 years old and still running cool when running. Richard, the technician and owner's father, came with more experience than I imagined after he told me his work history, retirement, and startup of hill country air with his son. he answered all my questions, while still troubleshooting the problem. he found the problem and had the part to fix it in his truck. 45 minutes and done. what I appreciated most was that he fixed the problem and didn't try to sell me anything. he warned me that the fan of the unit sounded strange and might stop working at anytime, but 2 weeks later; it still going, and I'm cool while in the dog days of a south texas summer. I WILL call them for help again when needed.

The owner "Richard" showed up right on time and quickly got to work maintaining and making repairs as needed at my mother's ranch home outside Boerne. He was fast and efficient. My impression is that this is an honest company who will do good work for a fair price. Nowadays that's a find. The owner / tech was patient and courteous with any question my mom raised. He even gave her an unsolicited senior citizen discount on top of a very fair price for the service. Will use again and not hesitate to recommend.

I intentionally hold-off on a review until some time has passed so I can provide a useful review. Too many reviews I see all over the web written immediately after purchase or service are too soon and too extreme. We've now gone through the winter and now well into our south Texas high heat and humidity periods and feel I can write a useful review. Due to the extreme freeze/heat swings we had here, there were countless stories of heat pumps dying due to valve and cycyling problems. We had 29F one day and within 48 hours we were at 85. Was brutal on old equipment like our 20 year old air handler and 9 year old heat pump that came with the house when we bought it back in 2010. Our heat pump burned out and we knew we needed to get a more efficient system anyhow so the time was right. We called Richard and despite all the system emergencies in the area, he manages his calls well and got to us to do a quick review within the day. He always kept in touch and would let us know he was running late- he never left us guessing or wondering. The first problem we had to deal with was the fact our air handler was old and Carrier no longer had outside equipment compatible with the old air handler. Richard spent a lot of time seeing if there was anything he could do and called me several times for the status of that. I eventually told him that we feel we should go ahead and just replace the air handler. I appreciate that he was trying to save us money and literally spent a lot of time on that. The second problem was like many early 1980's small ranch type homes, it always seems they poured the slab, installed the air handler and then built the house around it. The newer, even base model, air handlers with the latest insulation and new refrigerants that we needed to fit in our small air handler closet were unavailable and not really carried by his suppliers. Richard again made countless calls and then got on the horn with the manufacturer who did have a size smaller but did not stock them- they only built them as ordered. We were okay with that and Richard disconnected our dead heat pump but ensured our system's auxilary heat was working. He even came by, in person, late one evening after still working all his other installs/repairs to make sure we were okay. We were still dipping into the upper 30's but with us working during the day, having the aux heat strips helped take the edge off. He called to check on us two other times. He's such an easy person to work with and we also were flexible so it was a win-win. I can't stand the precast compressor pads most units are put on outside so I wanted to pour a solid slab (needed to anyhow due to the size of the future heat pump). Richard ordered the equipment but didn't require any deposit so that allowed me to pour our new slab. What's important to note here is that it tells you reams about how strong and established his company is with vendors and his own finances that he can order without a down payment. Some have strained relationships and you can tell if they require payment up front- that's always impressed us with any contractor. The ones that want money up front- you always worry if they are just robbing Peter to pay Paul. Not with Richard/Hill Country Air. On some unsually large jobs, I'm sure he may have to do something else. Richard received the air hanlder a few weeks later from Trane but I wanted to gut the air hanlder closet and seal all the gaps, nasty leaks that sucked in dust from behind walls and also painted and sealed all the walls and flooring. He came out and pulled the old unit out and never rushed me. About two weeks later, we were done and he came in and installed the new gear and ensured it worked with our NEST thermostat. He also installed a large 5" media fitler box. Richard was EXACTLY on time by the way on each visit. I mean on time or five minutes early and always communicated. How he does that is amazing. The new Trane gear worked perfectly and our air flow was never better and so fresh. Richard came back not only once, but he did two additional free system pressurization, temperature, adn load tests over the nexty 30 days and he even called a third time in April to see if we were happy. On one of the visits, he replaced at no charge our breaker that is co-located at the heat pump outside. He said he noticed it was old during install and it kept bothering him. He's the type of person who puts his name and personal creditbility and reputation on every project. He does a lot of new construction and commercial work and we were just a small home owner with a small house but he made us feel like he was working on a much larger contract. He always worked with us on our schedules too because my wife and I both work. Richard- we felt bad for him no matter how much he said it was okay- would always come by around 7PM for his checks. He's a rare, rare person/company and we can't praise him enough. The only thing I need to add is that while reviewing HIll Country Air, I can't emphasize enough how important it is for customers to also be decent people. Drop that 'fast food' gimme gimme mentality and show mutual respect. It can do wonders for maintaining a good working relationship. Too many peopled are demanding solely because they are paying the bill. But treat people kindly- it doesn't cost money but can yield so much more. Especially when you have a great person like Richard and his company- don't take that for granted- you simply do not find a business owner like him- they just don't exist like they used to. Our air is so fresh and our electric bill has dropped massively over the same periods last year per the bar graph our electric company provides with each statement. Richard did a top notch install and went the extra mile to find something so we didn't have to tear out and frame an air handler expansion. Well done and I give our absolute highest recommendation on Hill Country Air.

Richard was helpful in helping us select a new, updated and more efficient heat pump, provided the forms needed to get the rebates, and provided professional installation, all at a reasonable and competitive cost. Highly recommended.

The owner of Hill Country Air, Mr Pierce, arrived to do the system check at our rental property. He was punctual, polite, very thorough and explained what he did in detail. I inquired if his company provided service in the area of our primary residence, and he does, thank goodness. Going forward, we don't plan to use any other company for our HVAC needs. I trust that whatever we need, Hill Country Air will provide excellent service.

Mr. Pierce arrived on time, and when I complemented him on his prompt arrival (same day service) he explained that they are a small company and can be very responsive. He immediately went to work and quickly found the problem with our Rheem AC compressor (it was a defective starting/run capacitor). Our ten year old system is blowing cold air again! Mr. Pierce gave us a 10% senior discount even though the bill was already modest to begin with. This company is very professional, knowledgeable, and customer oriented This is the best experience we have ever had with HVAC repairs over several decades, and we will definitely call Hill Country Air the next time we need service!!!

The company responded quickly and professionally on the same day to inspect and repair my office heat pump. The system was inspected and it was determined that ants had invaded the outside switching unit. The unit was cleared of ants and debris then checked. It has functioned perfectly since. The service man would not accept payment for his service that day when he learned I am a retired military veteran. The appreciation for this company's service is shared and I would not hesitate to call them again.

After working with a different company, I called Hill Country Air on Saturday (the other company wasn't able to help me until later in the week). Richard, the owner, answered the phone call and scheduled a service call for Sunday. He investigated the issue and determined that the blower wheel had come apart. He made a second appointment for the next day (after he could pick-up the part) to replace the part and get the system back online. He was prompt (arrived at EXACTLY the agreed upon time for both calls), worked around my schedule, was courteous and very professional. His prices were fair and more than competitive. I felt through the entire process that he genuinely wanted to help and get the issue resolved as quickly as he could. I have found my new heating and air conditioning company! I'll so glad I found them on Angie's List!

Very flexible scheduling. Goes the extra mile to keep your AC running. Besides the repair performed maintenance.

Our upstairs a/c went out on Friday evening. I tried that evening to call an a/c company that was recommended to me, but the recorded message said he wouldn't return any messages until the next business day (Monday). I got on Angie's list and started my research. After reading reviews and looking at the website we decided we'd call Hill Country Air. At 8am Saturday morning we called Richard. He answered and let us know he'd be by around noon. Wow, I couldn't believe how quickly he was willing to respond. He then called me and said he was ahead of schedule. When all was said and done, the a/c was up and running by 11:15am. He seemed to be very honest and knowledgeable AND he didn't try to convince me it was time for a new unit.

Don't really have the time to tell a story, but you will not be disappointed if you use this company.

We spoke with three different companies regarding a board replacement needed for our A/C system. One was the company who installed our system initially and the other two were locally owned and suggested by friends. Each came out to assess and make bids. Richard Pierce, owner of Hill Country Air, and his son Mason, came out to check out our entire system. The repairs they recommended were appropriate, their price was excellent, and they were very professional. They performed the repairs in a timely manner, on budget and with excellent results. They are the type of people you feel comfortable welcoming into your home - professional, honest and trustworthy.

Richard worked hard in the past to keep my heating and air conditioning running. When it became obvious the old system had to go, he put in a totally new heat pump in December of 2010. Everything has worked perfectly since then, but I woke up one morning to find a section of ceiling had fallen down and the drywall was wet. I checked the unit in the attic, but couldn't find anything wrong. There was no water in the pan and no condensation on any of the surfaces. We'd had no recent rain and the roof is in good condition, so that was not the problem. I called Richard and he came out to look at the problem between scheduled jobs that day. After a thorough search in the attic, he found a drain pipe from the previous system that was still being used had started to drip at one of the joints. It was fine when the new system was installed, however 20 years in the heat of a Texas attic had caused the joint adhesive to deteriorate. He installed a new section of pipe so the joint would be more easily accessible in the future and everything is now back to normal. Richard is such a conscientious professional that he did not charge me for the fix. He had no way of knowing the joint would start to leak 18 months after installing the new system. He still felt an obligation to make it right. I would never use anyone else for my heating and air conditioning needs.