EPIC FLOORING LLC

The estimate was done quickly. Susans assistance in picking the right tile for our style of home and our needs was priceless. She has great taste and knowledge of her business. Susan and Kurt treated us like family from the beginning to the end of our project. The Tile layer was very professional, he finished in a timely manner and laid correctly. Im so thankful my floor now looks finished , beautiful and clean. I no longer look like my floor is the garage!! The Best tile job we have ever had. We highly recommend Epic Flooring

Epic Flooring gave us the best overall customer service for a home improvement project that I've ever received. They installed carpet and laminate floors throughout our entire home. There were two different groups of installers, but the best part was they were able to integrate the work through the house. They worked to provide us with the least amount of interruption that we could have expected with such a project. That was very important, as I work out of an office in my home. They were helpful and considerate, and they did the work quickly. They were clean, and there was no damage to personal items during the process. The end result is wonderful and beautiful! We're very happy with the results and we will use them again for anything else we do in the home. We are already planning on installing granite on the countertops in our kitchen. You can trust the design consultant and owner Susan Lyman-Krom to provide quality products and competitive pricing. Epic Flooring uses professional installers that do a great job and they are courteous and considerate of your needs while they are working on your home. Hands down I would recommend them!" - Pam L.

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After my niece saw my flooring, she and her husband contacted Susan to install their floors.

Very nice, friendly greeting when we arrived at their showroom. Many great examples to review and we found exactly what we wanted. Very easy to work with in scheduling around our purchase and move. Quick estimate, and we agreed to move forward. The crew was fast and professional and the flooring looks great. They followed up with us to make sure we were happy and that everything was as expected.

We will definitely call Epic Flooring again!

Very satisfied.

We were extremely pleased with the final product. We have installed hardwood floors in several houses over the years and believe Jorge and his team are by far the best. They really know what they are doing. We ended up having a third coat of poly applied and it really made a huge difference. We would definitely recommend them to others and would use them again.

Everything went smoothly from to showroom service, getting samples, ordering the product, to the prompt installation in the living room. Excellent grade quality carpeting was installed professionally and looks great and wears well.

No serious problems but be sure to get everything exactly specified in the bid--they assure you that everything is ok and they are experts, etc., etc., but once you agree to a price for a service, they do not want to listen to your reservations or adjustments of the specs or price. For example, they bid 200 linear feet of baseboards, but about 30 feet was neither removed nor installed, and they didn't want to hear about it when their invoice was presented. When you question something, they talk down to you and offer standard boilerplate explanations instead of really listening to your concerns. Two significant concerns I had, that I would certainly do differently were I to do it over, were summarily dismissed--one by saying that's how they always do it (it looks lousy), and the other by conveniently blaming my floor as uneven. Wasn't the purpose of the subfloor to even out the finished product? If the subfloor after installation was uneven, it should have been sanded down accordingly, and the transitions from one room to another should have been addressed using a single sheet of subfloor that bridged the doorway (or wherever else there might have been a problem). But of course, their job was not guaranteed, so why am I concerned? Because it could have been done better. They broke or scratched some furniture as well, but nothing drastic.

Materials selected, work scheduled, and performed promptly.