Aqua-Man Water Conditioning

Very well. No issues.

like clockwork

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Will do an update following the next appointment.

I had a wonderful experience. The sales representative (Brad is awesome!) listened to my needs and made recommendations that would satisfy what I was trying to achieve. I had very little space to work with and he recommended the perfect system. The installers were great too. They improved the drain that I already had in place and put a special fitting on the system. This was not in the original plan and I did not get charged extra. It was important to them that they do the job right and not cut corners. From start to finish, Aquaman exceeded my expectations. I highly recommend them.

Aqua-man is a very professional company. From the initial sales presentation by Kelly to the final install the job was handled with competence and expertise. I highly recommend them for all water needs and was most impressed by their product knowledge and honest appraisal of the type system tailored for our home.

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Brad was very informative at Aqua man and the technicians were on time and did a great job in removing old and installing new. Brad called several days later with a follow-up.

Great product. Great service. Awesome people to deal with. Kelly (owner) really provides outstanding customer service. I would recommend Aqua Man to everyone looking for a quality water softener.

UPDATE 9/22/14: The installation issues were legitimate oversights on their part, but were corrected. The reason for the F grade is the same reason I would give any contractor an F grade - if they say final payment is due before installation issues they were made aware of had been resolved - and certainly if they run my credit card to draw the payment without my authorization and before I am given the opportunity to verify the work is in fact completed. That's just not right. -------------- Two complaints: Not thorough the first time, and very a unprofessional owner. Kelly, the owner, expected and even charged my card for final payment before fixing install problems and completing the job. They installed on a Friday. Several problems with the installation. The installer was in too much of a hurry to pay good attention to what he was doing. Kelly later said the installer had lots of installs that day. I called Kelly the same day shortly after install to explain the problems with the install. He said they would fix everything and not to worry, but then he proceeded to tell me that final payment was due! Unfortunately, he had my credit card on file from the 50% down payment (shame on me - I will never do that again) and I clearly told him not to draw final payment until the job was complete. He came with his crew two business days later on Tuesday to do most of the fixes and then charged my card for the remaining balance! The final item he didn't do that day because it was pending on an unexpected well repair I had to do - which was done the very next day. Two weeks later they came back out to fix the remaining item. When he came out that Tuesday to fix most of the problems, he and his office apparently lost the gate code I gave them. So he was sitting at the gate texting me saying how he was trying to work with me but needed me to respond - essentially blaming me for not working with him. Come to find out, he was using the gate code that I had given them 6 years prior when I bought a pool filter from him. There is another small piping fix he said he would do that is on the work order that he did not do and so I had a landscaper do it for me. Again, just not thorough. It was written right on the work order. To recap. They did fix all problems except the small piping one. I can handle problems as long as they are fixed quickly without pushback. But I cannot handle an owner no less, who pressures for payments especially in the face of a poor installation - and then actually charges my card for final payment before all work is done!!! Kelly is a nice and guy and gave lots of helpful information, but I have no respect for that type of behavior.

I asked the technician to test the water softness and the equipment to see why the water wasn't as soft as before. He found a clog in the line. He cleared the line and now I have soft water. He also instructed me on how to care for the system since I am now tending to the household equipment due to my husband's illness.

I liked everything that they do. Overall they provided an excellent service.

The service technician was very professional, friendly and left us with good clean water. I will highly recommend AQUA-MAN to my friends and family!

We got quotes from several companies. Person who came to explain the sytem was very knowledgeable . He explained everything and gave good info without being pushy. Liked the Aquaman system best but it was more expensive so kept comparing with 2 other systems. Also liked the fact that it was manufactured in US. When we expressed concern over extra expense, they offered a system at a discounted price that had been installed in a new home but never used because loan of purchaser fell through. System came with the same warranty and guarantee. This enabled us to purchase their system. We are currently adding a garage to our house and the water softener was moved to the garage. When I called to get them to come check a small leak and to be sure everything was hooked up correctly, they were unable to come for about a week. This occurred during the holidays so I know that contributed to the delay but I wasn't thrilled that they were not able to come sooner. I hope if the problem had been more serious, they would have gotten someone out sooner.

I purchased my home in 2006 with a reverse ozmosis system already installed. I knew nothing about this system except for the name of the company that installed it. I called them for a general service call. They came out inspected the system and installed new filters. They explained how the system works. The technician also explained where to buy filters and how to replace them. He also looked up when the system was installed to determine if it was still under warranty. I have used them ever since to maintain my system. Every person that came to my home has been neat, clean and professional. They have never been frustrated by my neverending questions. The arrive on time and go straight to work. They always explain what they are doing but still get the work done quickly and to my complete satisfaction. When I need to upgrade my current system I will call AquaMan to do the job.

They do a really good job and I would recommend them. We have extremely hard water well wawter and they are doing their best to resolve the issues. Great customer service and they have responded to all of our concerns.

They did a great job. They worked quick.

Never slowed down, talked too fast. But he did allow us to ask questions.

I have been using them for a while now. I bought a water softener unit from them about some years ago and they made a service call because of some concerns I had. They reset the unit and they didn't charge me anything. I will tell my friend and family to buy from them because their products are cheaper and reliable. If there is a need, I would continue to use them again in the future too.

When we initially called, personnel on the phone were very professional and told us immediately how to turn our softener off and scheduled an appointment. The tech that came, Robert, was awesome. He told us nothing was wrong with the resin and explained why. He did a very thorough inspection of our unit before and aftwerwards. He put in a call to replace the boot on the switch and recommended that we change our filter, which was keeping the resin in good shape. He gave us an estimate for the parts, labor, and tax and made a note for the office to give us a call when the part comes in.