Triple S A/C

I knew my unit was bad, he lied to me and said that he would have to charge it up and check it again. We ended up having to wait another two weeks without any air conditioning in the middle of the summer. He tried to charge me again when they had to come out a second time. They are a bunch of rip off artists. They were trying to get me to remove the attic stairs so that they could get the upstairs unit out, even though the unit was still in warranty. They tried to tell me that my unit was no longer manufactured, that was an absolute lie - it was even still in warranty! They lied about several things while they were at my home. They even tried to charge me for code violations, and we're not even in the city. Totally avoid them at all costs!

Neither Fred or his office called me back. The receipt that he gave me for the service call had a disconnected phone number on it, so it took me some time to find his new phone number. Apparently his office had moved. I finally got ahold of his office after a couple hours of trying, and finally finding Fred's cell number on my caller I.D. His office person had already spoken with American Home Shield, and off course they had declined coverage. I asked her what the estimate would be to repair the fan motor, and she said that they are unable to get parts for my heat pump (a Frigidaire) and could not service it. So, I was now out a service call charge, 3 days of no air conditioning, and needed to start over. I blame this partly on Triple S for poor service, and partly on AHS for sending out a contractor that was unqualified to repair my heat pump.

Told me one thing, left, then told American Home Shield something very different regarding problems found with the A/C, never returned phone call or returned.

This work was performed by Triple S, but they were contracted by home warranty company to fulfill a warranty request. The initial installation went well, but I later found out that some of the work was not up to code. I made a call to the city inspection office to verify the work, but was not aware that once they come, they create a claim against the suspect company. The inspector confirmed the list and found several other code failures including no permit on file with the city to perform the work they did in my home. I called Triple S to explain what was happening and the person commented "we have been doing it that way for everyone else for years" to which I commented "but that doesn't make it right, does it?" I explained that I would have come to them first to give them the opportunity to correct the suspect code violations had I known contacting the city would have put them under the gun. In the end, it was probably best for the city to know to first to give my list validation. You can argue the company did not intentionally install the items up to code, but by not doing so is violating rules in place to protect homeowners. They did come back out to correct the code violations and have been out once more on an unrelated issue.

...then was informed by my wife that family was coming to visit Friday through the Mothers Day weekend. I rang Fred back within 10 minutes of our previous conversation and received NO ANSWER and was transferred to voicemail. I left him a message requesting an earlier service date and explained the family visit situation. NO CALL BACK from Fred or anyone else at Triple "S". The agreed upon time for Saturday was between 12PM-4PM, Triple "S" NO SHOWED. Fred called and left a message on my voicemail at 1PM "No answer so I assume you're not home", we were in fact in the yard enjoying time with family. 30 days later and my A/C still isn't fixed! When is an APPOINTMENT an APPOINTMENT??? The home warranty company is the customer of your contractor NOT you the client!