Ocean Quest Pools by Lew Akins

unknown

Overall good service. Not nearly the same level of cleaning and care that I provide myself, but for the time and money spent, I would recommend the service to anyone with a pool.

Did an awesome job. Pool is still in excellent shape today. Great job.

unknown

design and building went well. The quality of the servicing of the pool fell off after one of their maintenance workers moved on.

Terrible! Terrible! Here's a copy of a letter I mailed They gave us a high water bill and the pool was green most the time and they never finished servicing the hot tub and they never cleaned the filter. They busted the buster pump and we had to replace it and it was only 2 yrs old. also they said the pool had a leak and it seems find because the tenants are not complaining. I would never recommend to use ocean quest pools again . October 23, 2014 Dear Ocean Quest, Attn: Aaron, Sorry for taking so long to reply to you statement but was in the mainland taking care of some business. I just want to inform you I will be filing a complaint with BBB and Angie list of the poor and horrible service and care you did for us. I am not sure if it just your workers and they pulling the wool over your eyes or just the way your company does business. But I would not recommend Ocean Quest to anyone. Your company did more harm than good to our pool with poor service. To start with they didn't even finish cleaning the hot tub. I had to call them and complain that the hot tub was still sitting empty . Then your service workers let the pump run dry and blow out the buster pump. Then you left the water running knowing that the home was vacant. We live on a military post in Hawaii and the house ocean quest was servicing is in Texas. Knowing the Home was vacant . Ocean Quest left the water running and did not tell the management company that was caring for our home. I received an email saying that they servicer pool and left the water running. Then it dawned on me that no one was there to turn the water off it was about 9 PM Texas time. Lucky I have good neighbors was able to call them and have them . Ocean quest service attendant taking the keys in the back gate, so my neighbor's son had a climbed over the fence to turn off the water. The water had flooded over half the front yard and flooded into her backyard . Also we had the pool service on August 18 in the pool was green before August 26 is telling me they did not put the right chemicals in the pool. I had to contact another company to service the pool. Also a new tenant moved into the home and he's the one that actually cleaned the pool filter in the pool the new full-service company George Barr didn't even charge us. Due to all these factors do not plan on paying the balance that you say is owned; if anything Ocean quest of us refunds for work not really done and for the cost of the water bill and the new booster pump. We've had no complaints from the tenants about how the pools been running since they took over. If you have any questions though free to call. Sincerely, Shirlynn Corbett

They're good. They're fine.

Nightmare! Broke the power line twice. Pulled the electrical box off the wall and therefore had too dig and replace everything to fix it. My contractor that was working on my house at the time was in constant contact with ocean quest pools. Ocean Quest Pools response was that weather was the reason. That was a lie. We never had bad weather during the period they were suppose to build the pool (Jan. 12-March-12)

Very responsive and seemed sincere

The responsiveness was outstanding right up until the time I signed the contract....then everyone who was so eager to get my business became absent. What they do not tell you is that EVERY portion of the pool building process is sub contracted out. Some of the work crews looked sketchy at best. The foreman, who said he'd be there "every step of the way", was completely absent during the entire process. The pool structure is nice, but if anyone is going to spend this amount of money, they should get FAR better customer service and support during the process. We were basically in the dark throughout construction. I had some cracks in the pool deck and when the foreman finally showed up, he said they were "self-sealing"...seriously?! I would not buy a pool from this company again. It is a stressful process and a lot of money. The sales guys are clearly on commission and as soon as they close the deal...they are gone. I have NO idea what the "foreman's" role was in the process.

The service man was very diligent but when he couldn't solve the issue he telephoned his supervisor. He then went back to the shop and came back with knowledgeable support. We have used this company since moving to Temple TX. We have been pleased both with customer service and knowledge of pool and hot tub support.

With any big project there are so many moving parts. We had an excellent project manager, Slade, who responded quickly to every question. There were also glitches along the way and Slade bent over backwards to make it right. The quality is excellent and price is competitive. They DIDNT try to talk us into services we didn't need or change the price as problems arose. I would recommend them to anyone who asks

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He didn't really fix the problem. They did come out but they didn't fix the problem. They sold a bunch of stuff to us and charged us a lot of stuff. They put a lot of chemicals in that didn't fix the problem. I will never use them again. I wish they would not just come to be there but to actually look at the plans and see what is going on. It wasn't difficult, they just needed to put a plug in, it had come out and the suction wasn't working right. It was a very basic thing.

They are kind of expensive. The service was great, I just thought they were expensive. They know what they are doing and they know their stuff and they are friendly.

They were good overall but weren't perfect. Their products were good. Their quality was good but they don't have a lot of time. I don't think any of the companies do.

The tech called me the morning of my appointment and said he would be there between one and two pm. He showed up a little after three.upon completion the tech told me every thing looked fine a ,few hours latter I went out and looked at the pool to find out there was DE powder in my pool and water was still running out of my garden hose. I contacted the service manger and said there was nothing he could do about the water being left on, but that he would send out the tech to to clean up the DE powder and find out why it was being pumped back in pool on 4-9-13 ,but he never showed up

It was a complete and total nightmare. It took them 8 months to build the pool. They hit a main power line twice(once before they had the lines marked and once after). The second time it pulled my electrical box off the wall so that had to be replaced.(at my cost) My contractor ask them if there needed to be extra ampage added for the pool and they said and quot;it's fine, don't worry about it.and quot; I had to have it upgraded again. Because that caused a delay, other jobs had started and then I was moved to the end of the list. Still to this day no one has come out to show me how to heat the spa. I'm afraid to call because the last time I did they wanted to charge a service fee. You would think explaining how you work the pool equipment would be included in the price. That being said, they had to fix the coping after the pool was filled b/c I had asked for a smooth edge. They sanded it down and all the rock,sand, whatever sunk to the bottom. It took several months to get it clean. At one point, the supervisor on the job, said the contract was a and quot;get out of jail freeand quot; card and there was nothing I could do. I paid on time. There is no explanation for the lack of consideration, concern, or value of their product that makes a paying customer go through this. I have yet to find a way to right the wrong for the money they made.

We have a 40 year old pool that developed cracks due to the drought. It was leaking several inches of water each day and it was finally time to do something about it. After getting estimates and suggestions from several companies we decided to work with Ocean Quest. From the first time they visited our home to measure and make recommendations, until the pool was completely rennovated and ready for use, the representatives were totally professional and kept us informed every step of the way. Everything was done without leaving a mess, everything was done when they said it would be, and the follow-through has been exceptional.

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Called Ocean Quest to come evaluate a pool in a house we had just moved into, they came the next day and provided a detailed assessment. Jeremy basically taught me what I needed to know to run the pool, and service myself as well. They caught several repairs the system needed, and made them on the spot. Highly recommend this service, I will definitely call them in the future.

Well, building a pool is a messy business! Know that going in. We started late in July and expressed to them the desire to be able to swim in it by Labor Day...which we did! Not everything was finished but the pool itself was. One of the reasons we chose OQ was the options they provided...we wanted a pebble-finish and salt water system. The other pool company, a Waco-based one, didn't offer either so our decision was easy. Slade was great to work with. He kept us informed every step of the way. My husband had just retired and was home during the installation. I think this helped with communication as well. They use mainly their own workers except for the gunite spraying - which requires a specialized, expensive machine, the electrical work and the concrete decking. But Slade worked well with the subs. The yard was pretty well torn up through all this, but we knew this going in and had plans for landscaping to follow. But they cleaned up all their 'mess' and smoothed the dirt before they left on the last day.