Stringer's DFW ChemDry

Power scrubbed the carpet, but would not spent extra time on the stains themselves to actually try to remove them. Was told the cat stain was permanent and could not be removed. I seriously doubted that since I had removed similar stains before myself and in fact I was able to remove this one with a little intense scrubbing the next day. Overall I saw very little difference between before and after so would not use again.

unknown

OK if I'd just stuck to the coupon services I'd bought.

Lousy experience. The experience was bad enough to cancel my membersgip with Angie's List.

Good just expensive

I hired the company because of a special rate of $33 per room that caught my eye. They were very responsive and was able to come out within a couple of days. The quote I received over the phone was very competetive due to the promotion and the person I spoke with did warn me about the $20 per room possible prescrub charge.....I just wasnt expecting EVERY room. The 2 that came were knowledgable, friendly, and professional. There were a couple of stains in the living room that they werent able to get out but overall they did a great job. Only complaint is that I ended up paying quite a bit more than i had hoped for.

I scheduled a deep extraction cleaning. They arrived on time and the service man was pleasant and courteous. After looking at the carpeting he suggested pre-scrubbing the family room. Our kids spend most of their time in that room and it was the dirtiest. Carpet looks great and I am happy I spent the extra $20 to have the family room pre-scrubbed. I would use them again.

I called the company ahead of time and was quoted an approximate price of $400-$500. When the technician got here, he quickly reviewed the area, gave me the quote and quickly got to work without giving me a chance to decide whether or not I really wanted to spend that much money. I did tell him that was quite a bit more than was quoted to me, but he disregarded my comment.

We have four cats so there was ground in cat hair. This was removed as was the residue from black soled tennis shoes. They were punctual, courteous, professional and fast. I was very impressed and will use them again. First choice! No upselling attempts occurred, which pleased me.

We purchased a voucher for carpet cleaning of 3 rooms through EverSave. The voucher was stated to be ($149) value and I assumed it would cover what we needed. However, when I called to schedule my appointment, the receptionist told me the voucher only covered the "old fashioned way" of cleaning carpets--was only suitable for very low-pile carpets like those in corporate offices. She then said I could "upgrade" for an additional $30 to have the technician use the more modern equipment. I explained we just have typical carpet like most homes--not shag but not very low-pile either. She asked how dirty they were and I let her know they were professionally cleaned about 6 months ago when we moved into the home. She said the technician could help me decide if we'd need the upgrade. The technician came to the appointment on time, strongly recommended the upgrade without really looking at our carpet, but it sounded like that was the only way to get it really clean so I accepted. The carpet looked better after he cleaned--it was probably in C condition before he came and he got it into B+ condition (still some minor spots). I decided last-minute to have him do our stairs as well and I'm not sure if he was just hurrying too fast or what but they didn't end up looking any better. The stairs were in good shape other than a couple dirt spots and I was hoping when he cleaned them the dirt spots would be removed but they weren't. Anyway, the main reason I would never use this company again is because I feel they were very misleading in their advertisement of this package. They advertised something that sounded like this amazing carpet cleaning for 3 rooms, when you really had to pay to upgrade to get your carpet looking decent. Honesty is very important to me in feeling like I can trust the people who work in my home. I called ChemDry afterwards to try to talk to the manager and see if they could give me an explanation for all of this. I talked to Randy and he basically confirmed my suspicions. He got upset when I told him I wouldn't be able to give them a positive review because they had been misleading in their advertising. He started saying things like, "well, you paid $59 for the voucher and that's an $89 value so it's still a good deal". When I corrected him-- the EverSave voucher actually stated a $149 value--he didn't know what to say. He started going on about how they have $50,000 worth of equipment they invested in for their trucks so they have to make some sort of return, etc. It was ridiculous and they don't deserve mine or anyone else's business unless they change their ways.

It was easy. The owner talked to me on the phone and was very helpful. He gave me all the details of their treatments. The serviceman was very friendly. He did over 1,000 square feet. The price was a little more than I was expecting but we hadn't had them done since we moved in the house and we needed the pre-scrubbing and pet odor removal treatment. I basically got everything done. I didn't get other prices.

I think they charged around $200 for their services. Their pricing was decent. I would use them again. They came on time.

I decided to hire Stringer's DFW ChemDry to clean our carpets, based on Angie's List grades and reports. When I called Stringer's DFW ChemDry, I was given a quote for $169 + tax for their "Deep Extraction" cleaning (price after Angie's List coupon), plus an appointment the next morning. Amy was very pleasant and helpful. She also listed as options prices for protectant and prescrub, and I ended the call understanding that we would pay about $169 for their service. In the morning, Mike called me to say he was on his way, and arrived within the promised time. He helped me move a few items out of the way. So far, so good, my experience with them was positive. Then he gave me a work order to sign -- for $269! Apparently the prescrub was not optional, which added the extra $100 to the total price. I didn't feel right about this, so I did not sign the work order. Instead, I called my husband, who said it felt like bait-and-switch. My husband talked to Mike a bit. At one point, I heard Mike say "well, do you want the dirt out?" My husband told Mike to leave, which he did.

Jeremy both picked up the rug and dropped it back off - very courteous, professional and timely. I opted for the powerguard protectant which proved to be an excellent investment since a bowl of salad with dressing was dumped on it the very next day. It came up with just a damp towel - AWESOME. The rug feels clean under foot, and *no* remnant odor from cleaning product or rinsing with dirty water left in the rug. In fact, on hands and knees, there is no odor whatsoever. Highly recommend and will use these guys again for my other area rugs plus probably for the carpeted rooms of the house, too. VERY glad I found them on Angie's List.

I was told employee would be out to estimate; did not show up until the next day.

I actually enjoyed having this serviceman in my home. He was extremely professional and personable, not to mention very knowledgeable about carpet care. I thought I had a couple of pet accidents to treat but his infra-red light uncovered a complete saturation of the two rooms from my daughter's male cat. The family room was fairly new carpeting that had not been stretched properly upon installation and it was stretched & cleaned to perfection, completely obliterating all pet odors. Plus dried with a huge fan so I could replace furniture right away. Living room was old, old carpeting with nasty nails showing at the doorway. Carpet not only looked & smelled good as new but was stretched to cover the worn away strip at the door...all within a very few hours. I would highly recommend this company.

The rug looks fantastic...better than when I first brought it home from the retailer. And they were kind enough to let us drop it off (they prefer to pick up & deliver) and had it cleaned in five business days in time for company. This is our second experience with this company and have plans to send the rest of our area rugs for cleaning.

They picked up and the rug and delivered it once it was complete. They were very professional and did a good job. The price was reasonable.

They were wonderful as I had to cancel late the night before they were to come at 8:00 the next morning. They were courteous and did not charge me for the late cancellation. We immediately set up an appointment for the next week. They were on time, polite and did the job quickly.

Appointment scheduled on line, very pleasant representative called to confirm. The carpet cleaners arrived on time, were professional and friendly. They moved furniture and made extra effort to remove a carpet stain. They were so helpful, they even helped me move a piece of furniture out of the house. Work was completed in approx 1 1/2 hours. They did a great job, the carpet dried faster than with other companies and it looks much better. Thanks!

The person did show up on time to the appointment. I like this company because they don t try to up sell you at your house before they start. They do when you are on the phone though. The sales/customer service person I spoke with was very nice, too. The carpet looked great afterwards.