North Texas Lawns

My biggest issue with NT Lawns is the owner's poor communication. Beginning in March 2013 to October 2013 there were four separate occasions in which there was miscommunication or no communication. 1. March 2013 - was the beginning of lawn season, I communicated to the owner that I wanted bi-weekly service. Yet the very next week a crew showed up to mow my lawn when it didn't really need mowing. By the time I came out to say something, the crew was almost half done. When I contacted the owner, he said he forgot to tell them and agreed to "meet me half way" on the fee for the service. I chalked it up to miscommunication and agreed. 2. May 2013 - a crew came out and did sloppy work. Some of the weed-eating work was overlooked and in the backyard and on the roadside of my yard, the mowing was little uneven in that there are whole blades and patches of grass still standing tall. This wasn't the first time the work was sloppy, but it was the first time that I communicated to the owner about it. I wrote him an email with pictures of where areas were sloppy and simply overlooked. He never responded to my email. I was still charged $40 for the service. Two weeks later, I made sure that I communicated to the crew leader on what I wanted done before they left. 3. September 2013 - 9/2 was Labor Day. A crew typically comes out to service my lawn on Monday, but since it was a holiday no one came. I figured they would just come the following week because there is no holiday policy on the NT Lawns' website. So when I came home Tuesday afternoon(9/3), I noticed my front yard was cut. Since no one was home to lift the garage to the backyard, it was not cut. I was still invoiced $40 for the service. I didn't even tell the owner about it because I figured he wouldn't respond to my call/email. 4. September 30 - I called and texted the owner to not send a crew to cut my grass because 1) I wasn't going to be home and there would be no one to lift the garage and 2) it really didn't need to be cut since the weather is changing. I specifically communicated in my voice mail to pick up the next week or even the week after if we needed to stay on a 2-week schedule. I never received any acknowledgement that he owner received my messages. So, the next day (10/1) there was a crew mowing my front lawn bright and early. Which is not at all what was communicated to the owner. I sent him an email to communicate that I no longer wish to continue service with his company and asked him to at least acknowledge he received my message. I don't anticipate hearing from him. As a customer, I feel as if my lawn and business isn't important to NT Lawns. It almost feels as if they're the ones doing me a favor by showing up to cut my grass because I live in an older home. The one good thing I can say about the crews is that they are quick, but in their time efficiency they often miss details - one time the grass was cut down to the dirt and it took almost the entire summer for it to grow back. I'm not trying to be ultra picky, but I do care about the way my yard looks. I don't feel as if NT Lawns cares as much as I do.