Dal-Worth Plumbing and Sprinkler Service

Do NOT hire this company! They only want your money. We had a leak under our foundation and Butch came out over 10 years and still did not find it and cost us a lot of money and then he would not repair the job which was $5000. Worst plumber ever!!

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There are some things that went bad. It started off with the first time they came. They are not showing up, I guess, at this point in time. Our plumbing turned into a three or four week situation with the floors open and etcetera. It was a mess. When I called to discuss things with them, they even hang up. I have sent them certified letters and one of them was returned saying they don't take mails at this address but I sent it to their physical address. I also sent letters to the post office box and no sign of it until today just like the other letters. That is one company that I think people would try to avoid. I have got to pay another plumber. They have not been fair in any area. They messed with my concrete so bad so I need concrete repair. I was not pleased at all. I guarantee that I will not use them again in the future for their bad work.

I am not very happy with this vendor. The story starts with me having foundation work done. When Dal-Worth was sent out to do the pressure test, the initial guy was having problems, so then the owner comes out with a camera. Apparently the sewer part failed. Apparently he couldn't tell us where the failure was (even though he had a camera). I needed to get the repair in order to validate my warranty for the foundation repair. After I received my tax refund I decided to check back with him to see what could be done. He told me he had been doing this for over 20 years and I was assured that the detection, getting to and repair of anything torn up would be covered by my insurance. The only thing would be the cost of the parts and labor on the actual repair. I was assured this several times. I figured I would only be out $600 for the repair as I had a home warranty also that I could get money from to help on the claim. Well as soon as he got my $450 for the camera detection, I never heard from him again. The only thing I received were the estimates. Not even a followup call. It turns out that unless my house is flooding with sewage, IT WAS NOT COVERED! Since I never heard from him again, I am sure he knew this. Really nice considering he knew I was the only wage earner and my husband is disabled. Let's just say he talked a good talk. I will still need to do this work when I can finally save up the money. Right now I am still paying off the $450 I charged on my card!

It didn't go well. The leak was in a location where it could not be repaired directly. They had to install another pipe around the leak location. Both ends of the added pipe were in flower beds that had to be dug up, and they had to dig a ditch between the two ends. That's a painful nuisance, but it's the sort of thing that can happen with plumbing problems, and it's not the reason for my discontent with this situation. Within 2 or 3 weeks after the repair, it started leaking again at one end of the added pipe. The new leak was really bad. It was so vigorous that it eroded the soil above the leak. We had replanted the flower bed on this end, so we had to dig everything up again so they could repair the new leak. They were prompt and courteous about the call back and repaired it quickly. We waited a couple of weeks to make sure it was repaired this time, and then we replanted the flower bed. A week later, the leak returned. Not so vigorous this time, but still a pretty bad leak. They were, again, prompt about getting out to fix the leak. They weren't quite so courteous this time, however. They told me that there would be a service charge if the leak was in a location they had not been involved with before, inferring that I might be crying "wolf" or not know what I was talking about. As suspected, the leak was a broken fitting that they had installed. They repaired it with stronger fittings and the leak has not returned for several months now. We had to dig up the flower bed three times throughout this process. Several of the plants died as a result. In addition, some other bushes drowned and died as a result of being exposed to too much water from the second and third leaks.

The dispatcher called and let us know the two technicians were finishing up a job, would eat lunch and be on their way to our house. We appreciated that as it gave us time to eat lunch as well. They were scheduled to arrive around noon, phone call at 11:30 and they got here about 12:30. Both young men were very polite, using "yes, sir" etc. Both wore booties in the house. They got right to work and were here about 2.5 hours. One of our toilets needed some rusted out bolts cut off and they were able to do that. They cleaned up after themselves and I found only a few smudges on the sinks. This is not the first time we have used this company. Have been calling them out for about ten years. They do what they say they will do. If the job doesn't need to be done, or there is an alternate way of doing something, they will let you know. We've been very pleased with their work.