Halls Carpet Haus Flooring

They did a great job. When the kid was pulling up the carpet in the hall way they broke the French door. They bought a brand new French door and installed it perfectly, no problem. They said it couldn't be fixed so they said they'd get a new door when the carpet was in. One of the French doors in the bedroom was painted, but since you can't really match white they took the door out of the bedroom where it matched the trim perfectly. Then the one in the bedroom, because it's a smaller room and you don't notice as much, it actually adds a favorable contrast. I thought it was kind of nice of them to offer to do twice the work in repairing it. The doors actually work better than they did before. I offered to pay them extra and Gary and Mark both said no way, they said they broke it and they wanted to fix it and wanted me to be happy. They did a great job and there was a lot of work involved. The price on the carpet was comparable with any other price you get. The installation cost was the came as a big box store. If I shopped apples to apples it was exactly the same price as the big box stores. Their install was flawless. The installer had done the flooring in all my neighbors house, he knew them by name. I'm impressed with them, that's hard to get these days. The carpet removal was free, other places charged a fee so Halls was more competitive. They did what they said they would do and in exactly the time frame they said they would do. There were no surprises, other than good surprises. I just gave them the key to the place and told them to take care of it. They were old friends with my neighbor. They just did a fine job. I told them to help themselves to soft drinks, etc. and he said no because he brought everything he needed. He asked if it would be too much trouble to use my restroom. They did me a great job, he finished out the job and it was perfect - just the way I like it. They called me twice after they finished. The salesman called to see if I noticed anything ever with the carpet to call and they would come out at no charge to reset or restretch the carpet. They said they wanted me to be happy all the way. He said even a high end product like this settles. I have another flooring project coming up and they are the only ones I will use. I used them in a mobile home I have and they did the job there flawless. there was no dust, which sometimes there is with linoleum, they wiped up everything. There was no mess, they vacuumed everything. It was outstanding, you just don't get that everyday. Mark,t he owner said I own the business and if you're not happy you get to talk to me and I'm going to make you happy. They've been in business in town for a long time, maybe 30 years or more. He said he wouldn't move to the new part of town because he couldn't be as competitive with my rates. Those are the guys I go to for my flooring and that's it.